Refund & Returns Policy

Returns

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

We do not accept returns due to a change of mind or if an item arrives later than expected due to increased processing times or shipping delays due to high demand.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund, check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping

To return your product, mail it to: Canine Journal, 380H Knollwood St 165, Winston-Salem, NC 27103.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.