This content was reviewed by our licensed insurance agent, Michelle Schenker.
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Figo and Healthy Paws are two of the most commonly discussed pet insurance providers, and we put them head to head and choose a clear winner.
While both companies offer thorough coverage, there’s a difference in their reputation, plan customization options, and often price. We explain why we rank one better than the other below.
|Policy Coverage||Extensive||More Limited|
|Customer Service & Reputation||Excellent, Stable||Excellent, Stable|
|Claim Processing Average||3 Days||2 Days|
|Price Of Policy||Lower On Average||Varies|
|Plan Customizations||Many Options||Restricted Options|
|Visit Website||Visit Website|
The table below shows specifically what Figo and Healthy Paws cover. Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications. Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.
|Ranking In Our Pet Insurance Comparison||Best Value||Fastest Claim Processing|
|Illness Waiting Period||14 Days||15 Days|
|Accident Waiting Period||1 Day||15 Days|
|Hip Dysplasia Waiting Period*||6 Months||12 Months|
|CCL Surgery Waiting Period||6 Months||15 Days|
|Wellness Care For An Extra Fee|
|Exam Fees||Extra Fee|
|Underwriter||Independence American Insurance Company (IAIC)||Westchester Fire Insurance Company/Chubb|
|A.M. Best Rating||A-||A++|
*Healthy Paws only offers hip dysplasia coverage to dogs enrolled before the age of six.
Figo offers shorter waiting periods for illnesses, accidents, and hip dysplasia. It also has more thorough coverage than Healthy Paws offers. Additionally, Figo’s underwriter has an A- rating by A.M. Best (a measurement of financial stability) while Healthy Paws’ is A++, both are good signs.
Another key deciding factor for you may be the age restrictions attached to Healthy Paws, which doesn’t enroll pets older than 14 years old. Additionally, Healthy Paws will not enroll pets older than four years old in New York state. And if you choose to enroll your pet with Healthy Paws after their sixth birthday, you’ll notice plan customization restrictions and exclusions for hip dysplasia coverage.
Figo wins in this category because it provides extensive coverage with shorter waiting periods on average and accepts pets of all ages.
Policy Coverage Winner: Figo
Figo and Healthy Paws have some of the best reputations in the pet insurance industry. The majority of customer complaints are from customers who, unfortunately, didn’t read or understand their policy.
Complaints include the company not paying a claim during a waiting period, not paying as much of a claim due to the deductible and reimbursement level selected, not covering pre-existing conditions, etc. We can’t fault Figo and Healthy Paws for these complaints because there are similar complaints about all pet insurance providers.
To avoid this disconnect, we aim to educate pet parents on all the ins and outs of pet insurance before they purchase. Then, should an emergency arise, they fully understand what is not covered by their policy.
Figo averages a three-day claim process, with about 50% closed within 24 hours. On the other hand, Healthy Paws pays most of its claims within two days — among the fastest of all the companies we review.
Both companies have a history of processing claims in a timely fashion, with Healthy Paws having a slightly better reputation. So we declare Healthy Paws the winner of this category.
Claim Processing Winner: Healthy Paws
Healthy Paws requires a one-time fee of $25 with no transaction fee, while Figo has a $15 one-time fee and a $2 transaction fee per month, but this can be waived if you pay annually. Below are some quotes from January 2022. All information is for pets without a microchip, no multi-pet discount, and no pre-existing conditions.
|Breed||Birthday||Gender||Location||Deductible||Reimbursement %||Annual Payout||Price Per Month|
|Figo||Labrador Retriever||April 2017||Female||California (90024)||$250||80%||Unlimited||$82.09|
|Healthy Paws||Labrador Retriever||April 2017||Female||California (90024)||$250||80%||Unlimited||$100.81|
|Figo||40 lb Mixed Breed||January 2015||Female||Illinois (60604)||$500||70%||Unlimited||$50.24|
|Healthy Paws||40 lb Mixed Breed||January 2015||Female||Illinois (60604)||$500||70%||Unlimited||$56.54|
|Figo||American Pit Bull Terrier||July 2021||Male||New York (10012)||$500||90%||Unlimited||$62.49|
|Healthy Paws||American Pit Bull Terrier||July 2021||Male||New York (10012)||$500||70%||Unlimited||$69.63|
Figo almost always came out less expensive than Healthy Paws in the quotes we’ve run. However, remember that it’s always best to get quotes for your specific dog to compare what pet insurance could cost you. You can use our pet insurance quote form to get multiple company quotes when you complete this one quick form. To see more quote comparisons, take a look at our pet insurance comparison page.
Price Of Policy Winner: Figo
Figo offers the following discounts:
- 5% off any new Figo pet insurance policy (exclusive for Canine Journal readers – use this link)
- 5% off for multiple pets
- Your deductible automatically goes down $50 each year you don’t receive a claim payment
Figo gives you a lot of flexibility when building your plan and has no age restrictions. They offer a variety of annual payout options: $5,000, $10,000, or unlimited. You can also choose from many deductible options ($100, $250, $500, and $750) as well as reimbursement selections (70%, 80%, 90%, and 100%). With more customization options comes a greater range of premium prices to fit every budget.
Figo is one of the only providers we’ve reviewed to offer a 100% reimbursement option. But please know that not all of these deductible and reimbursement options are available in every state.
While Healthy Paws has unlimited claims for all plans, they do have some restrictions on reimbursement and annual deductible amounts, depending on your pet’s age at enrollment.
- Dogs and cats 5 years and under:
- 90%, 80%, and 70% reimbursement
- $100, $250, and $500 deductible
- Dogs and cats 6 and 7 years old:
- 80%, 70%, or 60% reimbursement
- $250, $500, or $750 deductible
- Dogs 8 years and older:
- 50% or 60% reimbursement
- $750 or $1,000 deductible
Figo ultimately comes out on top because of greater flexibility to build your plan for your budget, no matter your pet’s age. They also offer a unique 100% reimbursement option.
Plan Customization Winner: Figo
We think Figo and Healthy Paws are both excellent pet insurance providers. Ultimately, it comes down to Figo’s exceptional coverage with shorter-than-average waiting periods, highly competitive pricing, and a greater variety of plan customization options for pets of all ages. If you didn’t find what you were looking for, our experts have gone in-depth with individual reviews of Figo and Healthy Paws so you can expand your comparison.
Overall Winner: Figo
Our experts have spent hundreds of hours researching to bring you our comprehensive pet insurance reviews, including our top picks as well as details on each of the most popular pet insurance companies.
If you prefer to see winners by category, we award the best price, multiple pets, 100% reimbursement, unlimited payouts, and “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, and more in our best pet insurance comparison. You’ll even see winners for exotic pets and cats.Tagged With: Reviewed By Insurance Agent