Figo and Healthy Paws are two of the most commonly discussed pet insurance providers, and we put them head to head and choose a clear winner.
While both companies offer thorough coverage, there’s a difference in their reputation, plan customization options, and often price. We explain why we rank one better than the other below.
The table below shows specifically what Figo and Healthy Paws cover. Note: Both companies cover X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, chronic conditions, cancer, euthanasia, hereditary conditions, congenital conditions, and prescription medication.
|Overall Ranking in our Pet Insurance Reviews||1st||2nd|
|Illnesses Waiting Period||14 Days||15 Days|
|Accidents Waiting Period||1 Day||15 Days|
|Hip Dysplasia Waiting Period||6 Months||12 Months*|
|ACL Waiting Period||6 Months||15 Days|
|Wellness Care Available For An Extra Fee|
|Exam Fees||Extra Fee|
|30-Day Money-Back Guarantee|
|Annual Payout Options||$5,000, $10,000, $20,000, or Unlimited||Unlimited|
|Underwriter||Independence American Insurance Company||Westchester Fire Insurance Company/Chubb|
|A.M. Best Rating||A-||A++|
*Healthy Paws only offers hip dysplasia coverage to dogs enrolled before the age of six.
We like that Figo has a much shorter waiting period for hip dysplasia at only six months. However, its ACL waiting period is 6 months versus Healthy Paws’ 15-day waiting period. Figo also has a shorter accident waiting period at only 1 day (vs 15 days for Healthy Paws). Additionally, Healthy Paws doesn’t accept dogs older than 14 for coverage. Figo wins in this category because it offers thorough coverage with shorter waiting periods on average and accepts pets of all ages.
Policy Coverage Winner: Figo
Healthy Paws has one of the best reputations in the pet insurance industry. The majority of Healthy Paws customer complaints are from customers who, unfortunately, didn’t read or understand their policy.
Complaints include the company not paying a claim during a waiting period, not paying as much of a claim due to the deductible and reimbursement level selected, not covering pre-existing conditions, etc. We can’t fault Healthy Paws for these complaints because there are similar complaints about all pet insurance providers.
To avoid this disconnect, we aim to educate pet parents on all the ins and outs of pet insurance before they purchase. Then, should an emergency arise, they fully understand what is and is not covered by their policy.
Similar to Healthy Paws, Figo has negative reviews regarding not paying claims. However, these are often claims for pre-existing conditions or wellness-related claims that pet insurance companies don’t cover, to begin with (e.g., spaying/neutering, vaccines, etc.).
Figo still has great customer service and is responsive to its customers’ questions and needs. However, Healthy Paws has a better, longer-standing reputation.
Customer Service & Reputation Winner: Healthy Paws
Figo typically pays claims within four days, while Healthy Paws pays 99% of its claims within two days — both of which are shorter than most other competitors.
Both companies have a history of repaying claims in a timely fashion, with Healthy Paws having a slightly better reputation. So we declare Healthy Paws the winner of this category.
Claim Repayment Winner: Healthy Paws
Figo gives you a lot of flexibility when building your plan and has no age restrictions. They offer a variety of annual payout options: $5,000, $10,000, $20,000, or unlimited. You can also choose from many deductible options ($100, $200, $250, $500, $750, $1,000, and $1,500) as well as reimbursement selections (60%, 65%, 70%, 80%, 90%, and 100%). With more customization options comes a greater range of premium prices to fit most every budget.
Figo is one of the only providers we’ve reviewed to offer a 100% reimbursement option. But please know that not all of these deductible and reimbursement options are available in every state.
While Healthy Paws has unlimited claims for all plans, they do have some restrictions on reimbursement and annual deductible amounts, depending on your pet’s age at enrollment.
- Dogs and cats 5 years and under:
- 90%, 80%, and 70% reimbursement
- $100, $250, and $500 deductible
- Dogs and cats 6 and 7 years old:
- 80%, 70%, or 60% reimbursement
- $250, $500, or $750 deductible
- Dogs 8 years and older:
- 50% or 60% reimbursement
- $750 or $1,000 deductible
Healthy Paws also doesn’t allow enrollment for pets older than 14. Figo ultimately comes out on top because of greater flexibility to build your plan for your budget, no matter your pet’s age. They also offer a unique 100% reimbursement option.
Plan Customization Winner: Figo
Below are some quotes from January 2, 2021. All information is for pets without a microchip, no multi-pet discount, and no pre-existing conditions.
|Breed||Birthday||Gender||Location||Deductible||Reimbursement %||Annual Payout||Price Per Month|
|Healthy Paws||Yorkshire Terrier||December 2018||Male||Ohio (43205)||$100||80%||Unlimited||$33.52|
|Figo||Yorkshire Terrier||December 2018||Male||Ohio (43205)||$100||80%||Unlimited||$32.52|
|Healthy Paws||Yorkshire Terrier||December 2018||Male||Ohio (43205)||$100||90%||Unlimited||$41.88|
|Figo||Yorkshire Terrier||December 2018||Male||Ohio (43205)||$100||90%||Unlimited||$42.77|
|Healthy Paws||Labrador Retriever||April 2017||Female||California (90024)||$250||80%||Unlimited||$89.58|
|Figo||Labrador Retriever||April 2017||Female||California (90024)||$250||80%||Unlimited||$63.96|
|Healthy Paws||Medium Mixed Breed||December 2015||Female||Illinois (60604)||$500||70%||Unlimited||$45.58|
|Figo||Medium Mixed Breed||December 2015||Female||Illinois (60604)||$500||70%||Unlimited||$31.14|
|Healthy Paws||American Pit Bull Terrier||September 2018||Male||New York (10012)||$500||70%||Unlimited||$74.32|
|Figo||American Pit Bull Terrier||September 2018||Male||New York (10012)||$500||70%||Unlimited||$51.80|
When we ran additional price quotes, Figo’s pricing leaned toward the less expensive side, while Healthy Paws was more sporadic. Depending on your pet and location, the quotes can be very similar or very different between these two companies.
Additionally, Healthy Paws requires a one-time fee of $25 with no transaction fee, while Figo has a $15 one-time fee and a $2 transaction fee per month, but this can be waived if you pay annually.
Figo wins this category by a hair because the monthly fee can be waived, and they average low to mid-level pricing compared to Healthy Paws and other companies. We encourage you to run your own quotes to understand how the pricing stacks up for you and your pet.
Price Of Policy Winner: Figo
We think Figo and Healthy Paws are both excellent pet insurance providers. Ultimately, it comes down to Figo’s exceptional coverage with shorter-than-average waiting periods, highly competitive pricing, and a greater variety of plan customization options for pets of all ages. If you didn’t find what you were looking for, our experts have gone in-depth with individual reviews of Figo and Healthy Paws so you can expand your comparison.
Overall Winner: Figo
Our experts have spent hundreds of hours researching to bring you our comprehensive pet insurance reviews, including our top picks as well as details on each of the most popular pet insurance companies.
If you prefer to see winners by category, we award the best price, multiple pets, 100% reimbursement, unlimited payouts, and “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, and more in our best pet insurance comparison. You’ll even see winners for exotic pets and cats.