Figo Pet Insurance Reviews: What Does It Cover? Cost And Quote, Customer Service, Promo Code, Cancellation Policy & More
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Figo offers customizable coverage and even has up to 100% reimbursement, which most providers don’t provide. Figo will even help identify any pre-existing conditions for your pet so you know precisely what is and isn’t eligible for coverage. I’ll detail Figo’s coverage, service, and cost compared to other top pet insurance companies. I’ll also share why I chose Figo out of the dozens of U.S. pet insurance providers and my experience with them.
Figo Pet Insurance Review
Summary
Figo is one of the only pet insurance providers to offer 100% reimbursement as an option. It could be an excellent option if you want more if your vet bill reimbursed.
Overall Score
Pros
- Annual deductible (not per-incident)
- Claim processing averages 3 days
- Diminishing deductible for each year a policyholder is claim-free, decreasing by $50 until it is $0
- Vet exam fee can be covered for an additional cost
- Optional wellness plan (not available in all states) can be purchased as an add-on
- 5% multi-pet discount
- Your pet is covered anywhere in the world
- No upper age limits (pets must be 8 weeks or older)
- Offers pre-approval of estimates/procedures in advance of treatment
- Alternative therapies and C-sections are included in coverage
- Consistently among the lowest prices
Cons
- Can’t have Figo pay your vet directly to avoid waiting for reimbursement
- No accident-only plan is available
Get A Free Figo Quote For Your Pets
Why I Chose Figo To Insure My Dog
I got quotes from ten pet insurance companies and chose Figo for my dog’s coverage. There are many things I like about Figo. The most significant reason I chose Figo was that it was the best value for the coverage and money I wanted to spend. My policy has a $5,000 annual limit, 80% reimbursement, and a $500 annual deductible. I also opted for the Vet Exam Fee Powerup and a wellness plan.
What Does Figo Cover?
Figo’s accident and illness policies cover many of the same conditions, treatments, and diagnostics as other insurers plus some unique offerings. Conditions where treatment is deemed medically necessary are eligible for coverage as long as it is not pre-existing, excluded, or occurring during the waiting period. Examples of covered accidents and illnesses include:
- Allergies
- Alternative or holistic therapies
- Arthritis
- Behavioral therapies
- Broken bones
- Cancer
- Chronic conditions
- Congenital conditions
- Cruciate ligament tears
- Cuts
- Diabetes
- Dental trauma
- Ear infections
- Euthanasia
- Exam fees (for covered accidents and illnesses), purchased separately
- Foreign body ingestion
- Gastrointestinal issues (e.g., vomiting, diarrhea)
- Hereditary conditions
- Hip dysplasia
- Poisoning
- Prescription medications
- Urinary tract infection
Diagnostics & Treatment
Examples of covered diagnostics and treatment include:
- Blood tests
- CT scans
- Emergency care
- MRIs
- Rehabilitation (e.g., acupuncture, behavioral therapy, chiropractic care, physical therapy, etc.)
- Surgery & hospitalization
- Specialty care
- Ultrasounds
- X-rays
Unique Coverage
Figo covers curable pre-existing conditions if there have been no signs or symptoms within the last year and the condition is considered cured. Specific situations may include dermatological conditions, vomiting, diarrhea, and more. This isn’t something widely offered by all insurance companies.
Figo is one of the only insurers with a diminishing deductible. This means that each year a policyholder is claim-free, the deductible decreases by $50 until it is $0.
Exclusions
Below is a list of the major conditions and services Figo excludes:
- Air Ambulance and non-emergency ground pet ambulance transportation
- Boarding
- Cosmetic, aesthetic, or elective surgery
- Cost of disposing of your pet’s remains
- Cryptorchidism unless you purchase an optional wellness plan
- Grooming
- Intervertebral disc conditions or cancer if your pet had any pre-existing condition involving the intervertebral discs
- Kidney, heart, and high blood pressure conditions that may develop are excluded if your pet had any pre-existing hyperthyroidism diagnosis
- Natural supplements, vitamins, and all foods, including Denamarin, Glucosamine, probiotics, shampoo, conditioner, or ear cleaner
- Obedience or training classes, unless prescribed by a vet for the treatment of a covered incident
- Parasites (e.g., heartworms, fleas, ticks, roundworms, tapeworms, hookworms)
- Pre-existing conditions
- Removal of deciduous teeth
- Repetitive activity requiring repeated medical treatment after 3 separate but similar incidents, such as foreign body ingestion, porcupine quills, fight/bite wound/lacerations, motor vehicle injuries, and poison ingestion
- Routine care
- Toothbrushes, toothpaste, dental foods, chews, rinses, or preventive dental care, including prophylaxis
- Treatments for any illness for which a vaccine is available for your pet to prevent (e.g., bordetella, parvovirus, rabies, etc.)
- Vomiting diarrhea, dehydration, constipation, blood pressure or pH issues, and cardiac complications are excluded if your pet has any pre-existing renal disease
Optional Coverage: Veterinary Exam Fees For Accident & Illness Visit
Vet exam fees are something you may assume are included with most pet insurance policies, but each company handles it differently. For an added fee, you can have exam or consultation fees associated with diagnosing your pet’s eligible illness or accident covered through Figo.
Why I Added Vet Exam Fees To My Coverage
I included Vet Exam Fees in my dog’s coverage because I know last-minute vet exams related to accidents or illnesses can be hundreds of dollars, and that’s not a bill I want to pay in addition to whatever potential medication and other treatment she may need.
Optional Coverage: Wellness Plus & Basic
Two wellness plans covering routine care items are available (not in all states). The table below includes the maximum amounts that Figo will pay for specific routine items each year. It also offers a wellness plan for canines and felines as an add-on to its employee benefit plans.
| Basic | Plus | |
|---|---|---|
| Monthly Price | $9.50 | $16.50 |
| Wellness Exams | $20 | $40 |
| Vaccines* | $30 | $50 |
| Tests** | $20 | $45 |
| Spay/Neuter or Teeth Cleaning | $40 | $75 |
| Microchip/Health Certificate | $15 | $30 |
| Deworming | $10 | $10 |
| Annual Wellness Coverage | $135 | $250 |
**Tests include heartworm test, FELV screen, blood, fecal, and parasite exam, urinalysis, or ERD.
I Chose To Include A Wellness Plan
I chose to add Basic Wellness coverage for my dog because I wanted to better budget for her annual check-up. I typically spend around $200 for her yearly check-up, including the exam, vaccines, and tests. Having the Basic Wellness plan will result in a much lower out-of-pocket cost for me when it’s time for her annual check-up.
How Is Figo’s Pricing Determined?
Figo charges a $15 one-time fee and a $2 transaction fee for every payment. Your monthly premium is based on the deductible, reimbursement percentage, and annual payout options you select from the table below.
Figo is one of the only providers I’ve reviewed that offers a 100% reimbursement option. Please know that not all deductible and reimbursement options are available in every state.
| Deductible Options | Payout Options | Reimbursement Options |
|---|---|---|
| $100 $250 $500 $750 | $5,000 $10,000 Unlimited | 70% 80% 90% 100% |
Pricing is also based on your pet’s details (age, breed, location, etc.). I recommend obtaining quotes from Figo for your specific pet to get an idea of how much a policy would cost you.
You can also use our pet insurance quote form below to see how top providers compare for your actual pet.
How Did My Figo Quote Compare Against Other Pet Insurers?
Below are the quotes I got from ten different pet insurance companies. Coverage is for accidents and illnesses unless otherwise noted (pricing does not include a wellness plan). Figo was the least expensive option, at $10 or more, from competitors for accident and illness coverage.
Lemonade said they couldn’t insure my dog at this time after I filled out their quote form.
My dog was too old for Nationwide’s illness coverage.
Does Figo Have Coupons?
Figo offers the following discounts:
- 5% off any new Figo pet insurance policy (exclusive for Canine Journal readers – use this link)
- 5% off for multiple pets
- Your deductible automatically goes down $50 each year you don’t receive a claim payment
Use this link to take advantage of the best possible price. No promo code is needed.
Customer Service Options & Hours
The support staff at Figo is available by phone, text, email, live chat, and fax. Representatives are available from 7 a.m. to 7 p.m. CST Monday through Friday and from 8 a.m. to 6 p.m. CST on Saturday. Figo’s customer service is closed on Sundays. The company’s website also features a comprehensive FAQ section.
- Call: 844-738-3446
- Text: 844-262-8133
- Fax: 773-966-0769
- Email: support@figopetinsurance.com
What Do Customers Think Of Figo?
I searched the internet for reviews of Figo, and this is what people have to say.
Praise From Pet Owners
Figo’s customer support team is very responsive online, addressing and resolving outstanding issues for policyholders. Customers rave about the app, rating it highly in the App Store and Google Play. I can attest to this as I’ve had a wonderful experience with Figo throughout Sally’s coverage.
Policyholder Complaints
The most frequent complaint from customers is that Figo claims health conditions as pre-existing when they aren’t. I can’t confirm whether this is accurate or whether their policy is misunderstood. Figo does have some conditions it excludes if certain items are deemed pre-existing, and they consider them related, so perhaps that is causing some confusion.
How Do I Submit A Claim To Figo?
Before filing a claim, you or your vet must send a copy of your dog’s medical records covering the previous two years. A copy of your vet’s finalized invoice, which details the conditions your dog was treated for and the associated costs, is also required. For Figo to accept the invoice, a zero balance must be displayed.
Claims must be submitted within 180 days of the service date via Figo’s mobile app, phone, or fax. Figo processes most claims in three days, with almost half done in less than 24 hours. Reimbursement can be made via direct deposit or check.
How Does Figo Reimbursement Process Work?
Figo uses both a “copay then deductible” reimbursement method and a “deductible then copay” method, depending on your policy.
- Copay Then Deductible is calculated the following way:
- (Eligible vet expenses x Reimbursement percentage) – Remaining annual deductible = Reimbursement amount
- Deductible Then Copay is calculated the following way:
- Actual vet bill amount – Remaining annual deductible – Copay = Reimbursement amount
My Claim Reimbursement Experience
I filed my first claim with Figo when Sally got sick and had unexplainable diarrhea. I knew the claim wouldn’t be reimbursed since I needed to meet my deductible. However, I was pleased with the ease of the claim process and how quickly it was closed. Figo also sent me an explanation of benefits to further explain the amount I paid toward the copay and deductible. Figo did an excellent job explaining everything to me. I’ve filed several claims since this, and each one has been a breeze.
What Are The Most Common Claims Submitted To Figo?
- Allergies: $500-$1,000
- GI Conditions: $500-$1,000
- TPLO Surgeries: $3,000-$5,000
Who Is The Underwriter For Figo?
Independence American Insurance Company (IAIC) is Figo’s underwriter. IAIC has received two ratings for financial stability: A’ (A Prime), Unsurpassed from Demotech, and A- from A.M. Best.
What Are Waiting Periods For Figo*?
Insurers employ waiting periods to ascertain a pet’s pre-existing conditions before obtaining insurance. If a pet owner falsifies their pet’s health information during the enrollment process, they are committing insurance fraud, which is a felony in most U.S. states.
There are waiting periods for illnesses and accidents with pet insurance companies. Figo offers a 14-day waiting period for illnesses and a 1-day waiting period for accidents.
For more severe medical conditions (such as canine cruciate ligament [CCL] tears, hip dysplasia, intervertebral disc disease [IVDD], etc.), some providers have longer waiting periods. Hip dysplasia and CCL injuries are among the orthopedic conditions for which Figo has a 6-month waiting period.† Additionally, there is no waiting period if you enroll in a wellness plan.
*States are gradually adopting a Model Law for pet insurance, aiming to standardize regulations, including uniform waiting periods. In California, Delaware, Louisiana, Maine, Mississippi, Nebraska, New Hampshire, Washington, Rhode Island, and Maryland, waiting periods are:
- Accidents: 0 days
- Illnesses: 14 days
- Cruciate Ligament Conditions: 30 days
- Routine Care: 0 days
†Ability to waive if a veterinarian completes exam/waiver form within the first 30 days of the policy period and there are no pre-existing conditions.
How To Sign Up With Figo
Figo makes sign-up extremely simple. Go to Figo’s website, fill in your pet’s name, and click “Get a Quote.”
Next, fill in your dog’s information.
The next screen shows your customization options. You can select the coverage you want and adjust it based on your budget.
You can also select an additional Powerups you may want for your plan.
After you’ve customized your plan, you fill out the rest of your information, including your address, email, and phone number. You can also add a secondary pet parent to the policy. This person has access to review and modify any policies in your account.
Next, you will see your Payment Summary, which will add a one-time enrollment fee of $15. Add your payment method and choose whether you’d like to pay monthly or annually. Figo doesn’t give any discount for paying annually, so if paying monthly is more manageable, you can do so without missing out on a discount.
You’ll also want to take note of the Important Dates Figo lists. Included is the policy effective date, accident coverage start date, illness coverage start date, and orthopedic coverage start date. Remember, you can shorten the orthopedic start date by filling out the knee waiver.
Voila! Your pet is now signed up for a Figo pet insurance policy.
Pet Cloud Dashboard
Next, download Pet Cloud (Figo’s app and online portal) onto your phone and email any medical records for your pet to your Pet Cloud email to be added to your Figo account. This will help speed up the claim reimbursement process because Figo will have access to your pet’s past vet visits and know your pet’s pre-existing conditions.
I’ve found the app and online dashboard user-friendly and have seamless functionality. There are many things I can do in the Pet Cloud app, including:
- Live chat with a vet
- File a claim
- View policy documents and medical records
- View plan details
- Text or call Figo
- See billing details and payment history
Frequently Asked Questions
Here are some frequently asked questions regarding Figo pet insurance from our readers.
Where Is Figo Accepted?
You can visit any licensed vet and submit your claim to Figo for reimbursement.
Does Figo Cover Heartworm?
Figo’s accident and illness pet insurance plans don’t cover heartworms because they can be prevented through medication. Heartworm preventatives are eligible for coverage through Figo’s wellness plan. However, should your dog be diagnosed with heartworm, any treatment for it will be excluded from your accident and illness policy coverage.
What Does Figo Stand For?
I reached out to Figo, and according to them, it’s a play on the popular dog name “Fido.” An astute marketer might note the integration of the word “go” as in “move forward.”
Does Figo Cover Dental?
Figo covers non-routine dental treatment and trauma to the teeth, face, and jaw. It also covers tooth extractions due to an accident. The key to dental procedure coverage is that it must be part of a non-routine situation.
How To Cancel Figo Pet Insurance?
You may cancel your policy at any time by emailing Figo at support@figopetinsurance.com or calling (844) 738-3446. Based on your policy contract conditions, any pro-rated refunds for pre-payment of your annual policy will be granted.
If you’d like a replacement for your Figo insurance policy, take a look at our pet insurance reviews to see which pet insurance companies I recommend.
Who Owns Figo Pet Insurance?
JAB Holding Company acquired Figo Pet Insurance on October 19, 2021. JAB Holding Company is a privately held group focusing on long-term investments in companies. The same company is a majority shareholder in PetPartners, Inc., which owns AKC Pet Insurance and PetPartners Group Pet Insurance.
Is Costco Insurance The Same As Figo?
Pet insurance policies bought through Costco are serviced by Figo.
Figo vs Other Companies
Interested in seeing how Figo stacks up against other popular pet insurance companies? I’ve written comparison articles for you to see how Figo and other leading pet insurance companies compare in coverage, customer service and reputation, claim processing, plan customization, and price.
- Figo vs ASPCA
- Figo vs Embrace
- Figo vs Fetch
- Figo vs Healthy Paws
- Figo vs Nationwide
- Figo vs Pets Best
- Figo vs Trupanion
| Figo | Embrace | Fetch | Healthy Paws | Pets Best | Trupanion | |
|---|---|---|---|---|---|---|
| Behavioral Therapies |  | | | | | |
| Alternative Therapies | | | | Extra Fee | ||
| Vet Exam Fees | Extra Fee | Extra Fee | | Extra Fee | ||
| Gum Disease | | | | | Canines & Canassials Only | |
| Tooth Extractions | Due To Accident | | Due To Accident | | | |
| Average Claim Processing | 3 Days | 5 Days | 5-6 Days | 2 Days | 18-30 Days | 2 Days |
| Wellness Plans | | | | | ||
| Illness Waiting Period | 14 Days | 14 Days | 15 Days | 15 Days | 14 Days | 30 Days |
| Accident Waiting Period | 1 Day | 2 Days | 15 Days | 15 Days | 3 Days | 5 Days |
| Other Waiting Periods | Orthopedic Conditions – 6 Months | Orthopedic Conditions – 6 Months | Hip Dysplasia & CCL Injuries – 6 Months | Hip Dysplasia – 12 Months | CCL Injuries – 6 Months | CCL Injuries – 30 Days |
| Minimum Enrollment Age | 8 Weeks | 6 Weeks | 6 Weeks | 8 Weeks | 7 Weeks | |
| Maximum Enrollment Age | 14 Years For Illness | 14 Years* | 14 Years |
Is Figo The Best Pet Insurance?
I recommend Figo for its plan customization options, extensive coverage, reasonable waiting periods, and competitive pricing. Because of its detailed coverage and balanced pricing, Figo is often considered an excellent value.
I’ve compared Figo against the best pet insurance companies and explained how they stack up. I rank the best providers and compare them against one another to show you where the companies differ. I address your frequently asked questions, explain how pet insurance works from start to finish, discuss the different types of pet insurance, and more. I’m confident my team can answer all your pet insurance questions so you feel knowledgeable in making the right decision for you and your pet.
Methodology
My team and I conduct extensive research on the most reputable pet insurance companies, analyzing customer feedback, policy changes, and industry trends. Our licensed insurance agent fact-checks everything, and we update our reviews year-round as insurers adjust premiums, coverage, exclusions, and customer service.
We rank each U.S. pet insurance provider using a 100-point scale, ensuring an unbiased breakdown of how companies perform in real-world claims.
Our Ranking Criteria
- Coverage & Exclusions (30%) – We analyze policies, exclusions, and age restrictions, rewarding companies with fewer coverage limitations.
- Pricing (15%) – We run thousands of sample quotes and factor in extra fees, discounts, and add-ons.
- Customer Service & Reputation (12%) – We review hundreds of customer experiences, assess the sign-up process, and evaluate claim support.
- Financial Strength (10%) – We examine A.M. Best & Demotech ratings to ensure companies can pay claims reliably.
- Customization Options (10%) – Providers with more deductible, reimbursement, and payout flexibility rank higher.
- Waiting Periods (5%) – Shorter illness & accident waiting periods result in a better score.
- Claim Processing (5%) – Companies offering fast reimbursements and direct vet pay score higher.
- Innovation (3%) – We recognize unique offerings and advanced technology in the industry.
Unbiased Pet Insurance Rankings: Putting Pets First
Unlike many review sites, we don’t sell rankings—every provider earns its spot based on real performance. Our in-depth comparisons help pet parents make informed decisions, while insurers use our reviews to improve their policies. We only recommend the best because that’s what our readers deserve.
Why Trust Canine Journal?
Canine Journal has been covering the topic of pet insurance since 2012, well before other conglomerates discovered the rising popularity of health care for our pets. Many of our authors have personal experience with pet insurance, including Kimberly Alt, who has been Canine Journal’s go-to writer for pet insurance for over a decade, having written about nearly every possible facet related to pet insurance. Kimberly knows the subject so well that she can answer a breadth and depth of pet insurance questions immediately. And on the rare occasion she doesn’t know the answer off the top of her head, she can find it within minutes due to her extensive list of resources. Kimberly also consulted with Michelle Schenker, Canine Journal’s in-house licensed insurance agent, for additional expertise, to ensure accuracy, and give Canine Journal the authority to write about and assist readers in purchasing insurance policies that are accurately represented. Kimberly has spent over 100 hours researching Figo, reading every line in their policy, speaking with their operation team, personally using it for her dog, and gathering quotes to bring you the most accurate information.
