This content was reviewed by our licensed insurance agent, Michelle Schenker.
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Fetch by The Dodo and Figo offer some of the most extensive coverage in the pet insurance industry. Fetch offers unique coverage for things like advertising and paying a reward for a stolen or lost pet as well as virtual vet visits up to $1,000. Meanwhile, Figo’s prices are often hard to beat. So, which one will cover what you need and fit into your budget the best?
We compare coverage, customer service and reputation, claim processing, customizations, and prices and explain which company we think is better for each of these factors. But keep in mind that every pet and budget are different, so we recommend getting quotes from multiple companies to ensure you get the best value for your unique situation.
|Customer Service & Reputation||Uncertain, New||Excellent, Stable|
|Claim Processing Average||12-22 Days||3 Days|
|Average Policy Price||Highly Variable||Lower On Average|
|Plan Customizations||Many Options||Many Options|
|Visit Website||Visit Website|
The table below shows what Fetch and Figo cover. Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications. Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.
|Illness Waiting Period*||15 Days||14 Days|
|Accident Waiting Period*||15 Days||1 Day|
|Hip Dysplasia Waiting Period*||6 Months||6 Months|
|CCL Surgery Waiting Period*||6 Months||6 Months|
|Wellness Care For An Extra Fee|
|Exam Fees||Extra Fee|
|Underwriter||XL Specialty Insurance Company|
AXIS Insurance Company
|Independence American Insurance Company (IAIC)|
Markel American Insurance Company
Markel Insurance Company
|A.M. Best Rating (Financial Stability)||A+|
*Waiting periods for Maine are as follows:
- Accidents - 0 days
- Illnesses - 14 days
- Cruciate Ligament Conditions - 30 days
- Routine Care - 0 days
Both Fetch and Figo deliver excellent coverage. The most significant difference is that Figo offers optional wellness coverage and Fetch doesn’t. So, if wellness coverage is a must for you, then Figo is more in line with your needs.
Another thing that may make Figo more enticing to you is that the waiting periods for both accidents and illnesses are shorter than Fetch.
Fetch pets must be six weeks or older to enroll, while Figo requires at least seven weeks of age. Neither company has maximum age restrictions.
Figo wins this category because of its optional wellness coverage and shorter waiting periods. However, we think Fetch’s coverage is extensive as well.
Policy Coverage Winner: Figo
Fetch previously paid a licensing fee to sell its product under a different brand name. During that time, it underwent underwriter changes that resulted in premium increases and upset customers. It’s common for prices to fluctuate when an underwriter change occurs, so this isn’t unusual. Time passed, and the company bounced back, but at the beginning of 2022, it rebranded as Fetch by The Dodo. We will be interested to see how the rebranding impacts new and current customers, especially when it comes to renewal prices.
As for Figo, it has negative reviews regarding unpaid claims. However, they are often due to pre-existing conditions or wellness-related concerns that the policy doesn’t cover. This is why you should read your pet insurance policy entirely, so you understand what is and isn’t covered, ideally before you buy. Figo still has excellent customer service reviews and is responsive to its customers’ needs.
Overall, Fetch has experienced more change in recent years than Figo, which is why we feel Figo offers a more stable experience when it comes to customer service and reputation.
Customer Service & Reputation Winner: Figo
Fetch allows up to 30 days for claim processing, but they average 22 days. However, if you opt for direct deposit, they may get your money back to you 5-10 days sooner. Fetch used to have a shorter claim processing average (around five days) but, like many other businesses, is experiencing delays due to COVID-19.
Figo’s claim processing is much faster with an average of three days, and about 50% are closed within 24 hours. This is among the shortest of all the pet insurance companies we review.
Because Figo has a much shorter claim processing period and is more consistent with reimbursement timing, it’s the winner in this category.
Claim Processing Winner: Figo
Fetch has no enrollment or transaction fees. On the other hand, Figo has a $15 one-time enrollment fee and a $2 transaction fee each month if you select to pay your premium on a monthly basis.
Your premium price quote is based on your pet’s details (age, breed, location, etc.). We recommend obtaining quotes from each company for your specific pet. You can also visit our pet insurance comparison quotes to see a few sample prices we’ve gathered.
Figo almost always came out less expensive than Fetch in the quotes we’ve run. However, remember that it’s always best to get quotes for your specific dog to compare what pet insurance could cost for you. You can use our pet insurance quote form to get multiple company quotes when you complete this one-quick form.
Additionally, both companies have annual deductibles, which is important if your pet experiences multiple accidents or illnesses during the policy period (one year).
Price Of Policy Winner: Figo
Fetch offers the following discounts:
- 10% off the first year for new customers
- Up to 10% off for animal shelter adoptees and employees, corporate benefit plans, medical services pets, strategic partners, military, veterinary staff, and students
- 15% off for each consecutive 12-month period without a claim
Figo offers the following discounts:
- 5% off any new Figo pet insurance policy (exclusive for Canine Journal readers – use this link)
- 5% off for multiple pets
- Your deductible automatically goes down $50 each year you don’t receive a claim payment
Finding a company with the coverage you need that fits your budget is essential. Look below to see what plan options are offered by each provider.
|Deductible Options||$300, $500, $700||$100, $250, $500, $750|
|Payout Options||$5,000, $10,000, $15,000||$5,000, $10,000, Unlimited|
|Reimbursement Options||70%, 80%, 90%||70%, 80%, 90%, 100%|
Both companies offer multiple plan customizations to help you find the perfect coverage to fit your budget. However, Figo is one of the only providers to offer 100% reimbursement as an option. We think this unique option pushes Figo slightly ahead as the winner for this category.
Plan Customization Winner: Figo
Overall, Figo wins this comparison against Fetch due to its thorough coverage, consistent reputation, speedy claim processing, lower average prices, and customization options. If you didn’t find what you were looking for, our experts dig deeper into each in our company reviews of Fetch and Figo.
Overall Winner: Figo
Our experts have spent thousands of hours researching to bring you our comprehensive and frequently updated pet insurance reviews, including our top picks, along with details on each of the most popular pet insurance companies. So, if you want to know how other providers compare against one another, you may find this review helpful in your pet insurance search.Tagged With: Reviewed By Insurance Agent, Vs