Fetch By The Dodo Reviews: Coverage, Wellness Rewards, Plans, Reimbursement, Coupon, Complaints, And More

This content was reviewed by our licensed insurance agent, Michelle Schenker.

To keep the lights on, we receive affiliate commissions via some of our links. Our review process.

Fetch pet insurance logo

Founded in 2003, Fetch licensed the Petplan name from Petplan UK until it became Fetch by The Dodo in early 2022. Today, Fetch is one of the largest U.S. pet insurance companies and has some of the most extensive coverage. However, many competitors have stepped up in recent years.

Why do we think Fetch still deserves your consideration? Read our review to see why you might choose Fetch, especially if you’re signing up as a new customer or adding a new pet.

Visit Fetch’s Website | Call: 800-237-1123

Fetch Overall Rating

3.9/5.0

Our pet insurance experts read through each pet insurance companies’ policy to provide detailed comparisons and information regarding how a provider fares against others in the industry. We also speak with customers, read online feedback, and communicate one-on-one with the pet insurance companies to obtain a well-rounded, unbiased analysis of a company’s standings.

Our team rates pet insurance companies based on several factors, including A.M. Best ratings (an indicator of financial stability), claim processing reputations, contract coverage, customer service, pricing, plan customizations, and more.

Alternatives To Fetch: While Fetch has a lot to offer, it did not make it into our top picks for best pet insurance providers. Our experts have analyzed over a dozen pet insurance providers. Check out our pet insurance reviews to learn more about this year’s top-ranked companies.

Pros & Cons Comparison Table

ProsCons
Healthy pet credit (15% discount for each consecutive 12-month policy period without a claim, up to 30% max discount)No multi-pet discount
No lifetime or per-condition payout limitSeveral policyholders complain that they aren’t covered until they prove that their pet is healthy with updated medical records, but once they do that, Fetch covers any future eligible injury or illness
Covers the exam fees for sick visits ($50-$250 on average)Dogs must have annual health and dental check-ups for coverage to apply. Failure to do so may mean your dog won’t get insurance coverage until that checkup is done.
Your pet is covered when they travel with you in the U.S. or CanadaOnly covers CCL (ACL) on a second leg if the first leg remains healed for 12 months (if your pet received treatment for a cruciate or soft tissue injury to one knee before policy inception, then the other knee is automatically excluded)
Covers up to $1,000 in VirtualVet visits over video chat, call, or textSample quotes were higher than competitors
30-day money-back guaranteeNo wellness plan available
Claim processing averages 12-22 days

Key Features

  • Underwriter: XL Specialty Insurance Company & AXIS Insurance Company
  • Offers a bilateral exclusion (a condition or disease that affects both sides of the body) for injuries/conditions of cruciate ligaments — if one side were pre-existing, the policy would exclude the other if injured
  • Claims process:
    • Must submit claims within 90 days following treatment via the mobile app or online
    • Claim repayments may take up to 30 days but averages 22 days for check (direct deposit may get your money back to you 5 to 10 days faster)
    • Check and direct deposit are both available for reimbursement
  • Healthy pet credit: For each 12-month period that your enrolled pet goes without a paid pet insurance claim reimbursement, Fetch applies a 15% Healthy Pet Credit to your policy premium, up to a 30% maximum total. So unlike other companies, your Fetch premiums might actually decline over time.
  • Includes coverage for COVID-19 in pets should an enrolled pet be diagnosed with the virus
  • Covers VirtualVet visits up to $1,000 per policy year with no co-pay or deductible
  • Offers pre-approval of estimates/procedures in advance of treatment
  • Covers curable pre-existing conditions after 1 year
  • Requires a vet exam within 6 months before or 30 days after enrollment

Customer Service Options & Hours

  • Email, live chat, and phone:
    • Monday-Friday: 9am-6pm EST
    • Saturday & Sunday: Closed

What Are Fetch’s Waiting Periods?

Fetch Waiting Period Graphic
  • Illnesses: 15 days
  • Accidents: 15 days
  • Cruciates and Patellas: 6 months*
  • Hip Dysplasia: 6 months

*Can be waived if a vet examines your pet within 30 days of policy issuance and the vet notes explicitly that there’s no indication of any knee problems.

What Does Fetch Cover?

Please know that none of the providers in our pet insurance comparison charts cover pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.

All of them cover the following items when deemed medically necessary: emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications. However, this coverage may have limitations, so please check your policy.

ConditionCovered By Fetch
Behavioral Therapies
Alternative/Holistic Therapies
Exam Fees
Wellness Care

What Does Fetch Cost?

Fetch has no one-time fees or transaction fees. Your monthly premium is based on the deductible, reimbursement percentage, and annual payout options that you choose from the table below.

There may be more possibilities available to you based on your circumstances, so be sure to reach out to Fetch by phone at 800-237-1123 to explore potential plan customizations.

Deductible OptionsPayout OptionsReimbursement Options
$300
$500
$700
$5,000
$10,000
$15,000
70%
80%
90%

Pricing is also based on your pet’s details (age, breed, location, pre-existing conditions, etc.). We recommend obtaining quotes from Fetch for your specific pet to get an idea of how much a policy would cost you.

Person on computer checking pet insurance quotes (Caption: Save Money on Vet Bills, Button: Get Free Quotes)

You can also visit our pet insurance comparison quotes to see a few sample prices we’ve gathered. Then use our pet insurance quote form to see how other top providers compare for your actual pet.

Does Fetch Have A Coupon Code?

Fetch offers the following discounts: 

  • 10% off the first year for new customers
  • Up to 10% off for animal shelter adoptees and employees, corporate benefit plans, medical services pets, strategic partners, military, veterinary staff, and students
  • 15% off for each consecutive 12-month period without a claim
  • 10% off premiums for Walmart shoppers

Use this link to take advantage of the best possible price. No promo code is needed. Alternatively, call 800-237-1123. You can also visit our dedicated Fetch promotions page to learn more.

How Does The Claim & Reimbursement Process Work?

Fetch uses a “deductible then co-pay” reimbursement method. This is calculated in the following way:

  • Actual vet bill amount – Remaining annual deductible – Co-pay = Reimbursement amount

Reimbursement Story

American Golden Retriever in grass

When her mother injured her back and landed in the hospital, Delaney, a five-year-old Golden Retriever, took out her stress on the holiday décor. A belly full of garland later, Delaney needed X-rays, emergency surgery, and medication to save her life. Luckily, Delaney’s family had pet insurance and could say yes to the care their precious pup needed to make a full recovery.

  • Dog: Delaney, 5-year-old Golden Retriever
  • Diagnosis: Foreign Body Ingestion
  • Treatment Cost: $3,409
  • Fetch Reimbursed: $2,568
  • Final Cost For Pet Parents: $841

What Are The Most Common Claims Submitted To Fetch?

  • Mass lesions and swelling: $1,219
  • Oral inflammation (most likely periodontal disease): $815
  • GI conditions: $814

Frequently Asked Questions

Here are some frequently asked questions regarding Fetch pet insurance from our readers.

Does Fetch Cover Neutering?

No, Fetch doesn’t cover neutering or any other wellness-related items.

How Do I Cancel Fetch Policy?

You can cancel Fetch by The Dodo insurance by calling 1-866-467-3875.

If you notify Fetch within 30 days from the effective date shown on your policy declarations page and haven’t submitted a claim, the company will refund your premium. After 30 days, Fetch will return the pro-rata premium based upon the date of termination of the policy.

If you are transitioning from Fetch to a new provider, take a look at our pet insurance reviews to see which pet insurance companies we recommend.

Do I Really Need Pet Insurance?

Pet insurance helps reduce out-of-pocket expenses when any significant medical event occurs in your dog’s life. None of us ever plan for these unexpected events to occur, but pet insurance offers peace of mind when they do. See how Fetch pet insurance made an impact on Reuban’s life in the short video below.

Fetch vs Other Companies

Interested in seeing how Fetch by The Dodo stacks up against other popular pet insurance companies? We’ve written comparison articles for you to see how Fetch and other leading pet insurance companies compare in coverage, customer service and reputation, claim processing, plan customization, and price.

What’s Our Final Verdict On Fetch by The Dodo?

Visit Fetch’s Website | Call: 800-237-1123

Fetch’s pricing is higher on average compared to several top pet insurance providers. Additionally, we’re slightly disappointed with its claim processing timeline, which currently averages 22 days for check or 5 to 10 days faster via direct deposit. However, we think Fetch’s detailed coverage is tough to beat and certainly worth considering.

Ultimately, whether you pick Fetch for your pet is up to you; however, here at Canine Journal, we always advocate some form of insurance. See how Fetch stacks up against other pet insurance companies in our detailed comparison.

Tagged With: ,

Disclaimer: Information regarding insurance company offerings, pricing, availability, and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.

The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

Subscribe
Notify of
276 Comments
Newest
Oldest Most voted
Inline Feedbacks
View all comments