Trupanion vs Fetch: Compare Price, Coverage And More

This content was reviewed by our licensed insurance agent, Michelle Schenker.

To keep the lights on, we receive affiliate commissions via some of our links. Our review process.

Two dogs looking at each other (Caption: Trupanion vs Fetch by The Dodo logos)

You should always take your dog to the vet if you think he’s ill or injured. However, you shouldn’t have to choose between your wallet and your pet’s health. That’s why they offer pet insurance.

Trupanion and Fetch by The Dodo are two of the leading pet insurance providers. But does one company offer more thorough coverage at a more affordable price? Find out which one we think is better and why.

Visit Trupanion’s WebsiteVisit Fetch’s Website

TrupanionFetch
Policy CoverageMore LimitedExtensive
Customer Service & ReputationExcellent, StableUncertain, New
Claim Processing Average2 Days12-22 Days
Price Of PolicyHigher On AverageVaries
Plan CustomizationsVery LimitedMany Options
Overall WinnerOrange X (No or Not)Brown checkmark (Yes)
 Visit WebsiteVisit Website

Policy Coverage

Dog under covers (caption: Policy Coverage Winner)

The table below shows specifically what Trupanion and Fetch cover. Note: Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications. Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.

TrupanionFetch
Ranking In Our Pet Insurance ComparisonUnrankedUnranked
Illness Waiting Period30 Days15 Days
Accident Waiting Period5 Days5 Days
Hip Dysplasia Waiting Period30 Days6 Months
CCL Surgery Waiting Period30 Days6 Months
Behavioral TherapiesBrown checkmark (Yes)Brown checkmark (Yes)
Alternative/Holistic TherapyExtra FeeBrown checkmark (Yes)
Wellness Care For An Extra FeeOrange X (No or Not)Orange X (No or Not)
Exam FeesOrange X (No or Not)Brown checkmark (Yes)
UnderwriterAmerican Pet Insurance CompanyXL Specialty Insurance Company
A.M. Best RatingUnratedA+

Fetch offers some of the best coverage in the pet insurance industry. It provides coverage for alternative/holistic therapy and exam fees as well as other unique items like virtual vet visits, advertising and paying a reward for a stolen or lost pet, and more.

You’ll also notice that Fetch has an A+ A.M. Best rating (a measurement of financial stability). Meanwhile, Trupanion’s underwriter is unrated by A.M. Best.

Another key deciding factor for you may be the age restrictions attached to Trupanion, which doesn’t enroll pets who are older than 14 years old. Overall, Fetch offers more extensive coverage, which is why it wins this category.

Policy Coverage Winner: Fetch 

Customer Service & Reputation

Person holding phone next to dog: Customer Service & Reputation Winner

When choosing a pet insurance company, customer service and reputation should be at the top of your list. You don’t want to be on the phone waiting for someone to pick up to answer your question. You want quick, friendly service, so make sure you consider the company’s customer service history.

While the Fetch brand has only been a consumer option since January 2022, the former brand name went through an underwriter change in 2016 that resulted in sharp price increases and upset customers. It’s not uncommon to see price adjustments when an insurance company switches underwriters. The company received a lot of negative backlash with this change. However, it has mostly bounced back since then, and negative reviews have subsided, but we will be interested to see how the rebranding and new partnership with The Dodo affect customers.

Trupanion has a history of more service-oriented complaints than Fetch does. It hasn’t gone through the changes Fetch has but still experiences more complaints, which is why we feel Fetch is the winner in this category.

Customer Service & Reputation Winner: Fetch

Claim Processing

Doctor's office papers: Timeliness Of Claim Repayment

Fetch averages 12-22 days for claim processing but allows up to 30 days. Trupanion averages two days to process claims. Overall, the sooner you get your reimbursement back, the happier you’ll be.

Trupanion is able to reimburse your veterinarian directly through Trupanion Express. However, it may not be available everywhere so be sure to check with your vet to see if this direct payment service is an option for you. Fetch doesn’t offer a vet direct pay option. Both companies also offer check and direct deposit reimbursement options.

Trupanion wins this category because it processes claims faster than Fetch on average and Trupanion Express is a fairly seamless option for getting vet bills paid.

Claim Processing Winner: Trupanion

Price Of Policy

Dog laying next to money: Price Of Policy

Want to see an example of what you’d pay for Trupanion and Fetch? Check out these quotes comparing the same dog with the same characteristics.

Characteristics considered for these quotes:

  • Neutered male Golden Retriever, 2 years old
  • No microchip, multi-pet discount, or pre-existing conditions
  • Residency in California (90016)
  • Quotes from December 2021
 DeductibleReimbursement %Annual PayoutPrice Per Month
Trupanion$50090%Unlimited$108.32
Fetch$50090%Unlimited$149.59
Trupanion$25090%Unlimited$147.02
Fetch$25090%Unlimited$198.34

As you can see above, in our example, Trupanion is less expensive than Fetch when you compare them with the same deductible and reimbursement rates for the pet detailed above. However, this isn’t always the case. Oftentimes Trupanion is among the most expensive, and Fetch is more in line with competitors because it offers more customizations (more on this below).

Fetch & Trupanion logos

To see more quote comparisons, take a look at our pet insurance quotes page. You’ll find that price quotes between Trupanion and Fetch can flip-flop, depending on what you’re looking for. So while Trupanion may be less expensive when you compare apples to apples, Fetch may be easier to fit into your budget with the vast number of options for deductible, reimbursement, and payout limits.

Price Of Policy Winner: Fetch & Trupanion (Tie)

Coupons

Fetch

Fetch offers the following discounts: 

  • 10% off the first year for new customers
  • Up to 10% off for animal shelter adoptees and employees, corporate benefit plans, medical services pets, strategic partners, military, veterinary staff, and students
  • 15% off for each consecutive 12-month period without a claim
  • 10% off premiums for Walmart shoppers

Use this link to take advantage of the best possible price. No promo code is needed. Alternatively, call 800-237-1123. You can also visit our dedicated Fetch promotions page to learn more.

Trupanion

Use this link to take advantage of the best possible price and get a quote for your pet from Trupanion. You can also visit our dedicated Trupanion promotions page to learn more.

Plan Customization

Several types of dogs sitting together (Caption: Plan Customization)

Trupanion has a set 90% reimbursement and a set unlimited annual payout limit, so their policies aren’t nearly as customizable as many other pet insurance companies. Trupanion also has a per-incident lifetime deductible (choose from $0 to $1,000), which means you’ll have to meet the deductible multiple times if you have several emergencies or illnesses during a policy period. This can result in more expenses for you.

Fetch is much more flexible, with plenty of options to choose from. They have annual payout options of $5,000, $10,000, or unlimited. And Fetch offers 70%, 80%, and 90% reimbursements and annual deductibles of $250, $300, and $500.

Plan Customization Winner: Fetch

What If My Dog Has Special Needs?

Many pet insurance providers offer great plans for dogs who need special coverage. Be sure to research the possible conditions your dog and his breed could be diagnosed with so that you get a plan that covers it.

In the meantime, check out this adorable video that celebrates deaf dogs. Be sure to watch until the end. The last clip of Walter and Joe is precious!

What’s The Verdict?

In the end, we feel that Fetch has a slight edge in this battle. Of course, we always recommend getting quotes from multiple pet insurance providers before making your decision. If you didn’t find what you were looking for, our experts have gone in-depth with individual reviews of Trupanion and Fetch so you can expand your comparison.

Overall Winner: Fetch

Our experts have spent hundreds of hours researching to bring you our comprehensive pet insurance reviews, including our top picks as well as details on each of the most popular pet insurance companies.

If you prefer to see winners by category, we award the best price, multiple pets, 100% reimbursement, unlimited payouts, and “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, and more in our best pet insurance comparison. You’ll even see winners for exotic pets and cats.

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Disclaimer: Information regarding insurance company offerings, pricing, availability, and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.

The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

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