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Almost any kind of insurance is notorious for being difficult to decipher — from inclusions and exclusions to complicated deductibles and premiums. Trupanion, however, claims to set itself apart from the pack. Does Trupanion live up to its promise to provide a straightforward and transparent pet insurance experience? Or it is just hype to get your business?
- 90% reimbursement with no payout limits
- Offers optional benefits for additional expenses that cover acupuncture, physical therapy, hydrotherapy and behavioral modification training and therapy
- Hip dysplasia has no age restrictions
- BBB rating: A+
- 30-day money-back guarantee
- Pet is covered in the U.S., Canada and Puerto Rico
- More expensive
- One-time $35 administration fee
- Policies have 5-day waiting period for injuries and 30-day waiting period for illnesses
- Up to a 20% increase in premiums from year to year (based on the state you live in)
- Pets aren't eligible for enrollment after their 14th birthday
- No wellness plan
- Does not cover exam fees
- No multi-pet discount
- Underwriter: American Pet Insurance Company (same as Pets Best)
- A.M. Best rating: Unrated
- Trupanion has a per-incident deductible instead of an annual deductible; this means you’ll have to meet the deductible multiple times for every new emergency your pet encounters instead of one annual deductible, which means all claims go toward one deductible (annual deductibles are usually less costly to the policyholder)
- No exam period
- No bilateral exclusions (a condition or disease that affects both sides of the body)
- Claim repayment is within 60 days and averages 14 days
- Must submit claims within 90 days of the treatment date via mail, email or fax
- Option to have Trupanion pay vets directly, so you don’t have to pay a hefty vet bill in advance and wait for reimbursement (not available everywhere but ask your vet, and they may be able to call to set up Trupanion Express)
- 30-day free look period (similar to a money back guarantee)
- Continues coverage for a pet if its policy transfers to a new owner
- FLORIDA RESIDENTS: The plan reviewed here is not available for new customers in Florida. Contact Trupanion to learn more about what is available in your state and read the policy carefully for details.
Defined by Trupanion as:
I. Illnesses or Injuries for which signs or evidence of their potential manifestation existed within the 18 months prior to the Policy Enrollment Date.
II. Illnesses or Injuries masked or controlled by treatment or Medication at any time during the 18 months prior to the Policy Enrollment Date. SAMPLE 14 Medical Insurance for Your Pet – TRU 00001 (v09.201601) SECTION 9 CONTINUED
III. Illnesses or Injuries that occurred or began within the 18 months prior to the Policy Enrollment Date and would have been observable or reasonably known to be present by You or Your Veterinarian or that are evidenced by the presence of typical signs, even if they are not noted in Your Pet’s medical records.
IV. The Actual Cost of Treatment for the following if signs or evidence presented on either side of Your Pet during the period 18 months prior to the Policy Enrollment Date through to and including the 30 days after the Policy Enrollment Date: luxating patella, glaucoma, entropion, ectropion, elbow dysplasia, cataracts, prolapse of the tear gland of the third eyelid (cherry eye), and disease, weakness, instability, tear, partial tear or rupture of the cranial cruciate ligament.
V. Hip dysplasia if there was any sign or evidence of the potential manifestation of the Condition any time prior to the Policy Enrollment Date or if the Condition was reasonably known to be present by You, even if not noted in Your Pet’s medical records.
VI. Illnesses or Injuries that arise from a repetitive and specific activity that leads to medical or surgical treatment of Your Pet (e.g., ingestion of foreign materials and bite wounds) if the same or similar activity occurred two times within the 18 month period prior to the Policy Enrollment Date.
VII. The Actual Cost of Treatment for any cutaneous or subcutaneous mass if cutaneous or subcutaneous mass(es) of the same type (determined by diagnostic testing or medical records descriptions) are present during the 18 months prior to the Policy Enrollment Date through to and including the 30 days after the Policy Enrollment Date.
VIII. The Actual Cost of Treatment relating to intervertebral disc disease if there was any sign or evidence of the potential manifestation of it in any part of the spine prior to the Policy Enrollment Date or during any applicable waiting periods.
Customer Service Hours
- Email, phone and SMS: 24/7
- 30 days: Illnesses
- 5 days: Accidents
- 30 days: Cruciate ligament events and hip dysplasia
Services included are not limited to this list and are subject to change.
|Covered by Trupanion||Not Covered by Trupanion|
|Injuries||Sales tax where applicable|
|Hereditary conditions||Wellness and preventive care (parasite control, spay/neuter, vaccinations)|
|Congenital conditions||Pre-existing conditions|
|Prosthetic devices and carts|
NOTE: This plan is not available for new enrollments in Florida. See policy for details.
Pet Owner Assistance Add-On Package
The Pet Owner Assistance package costs $4.95/month in addition to the core plan premium.
- Boarding fees in the event you’re hospitalized
- Liability coverage for third-party property damage
- Holiday vacation cancellation costs
- Cremation or burial for deaths due to an accident
- Advertising and rewards for lost pets
Recovery & Complementary Care Rider
The price of this plan can vary from a couple of dollars up to $30 and is in addition to the core plan premium.
- Physical and rehabilitative therapy
- Behavioral modification
Trupanion covers hip dysplasia in its core policy. There is a 30-day waiting period, and it has an exclusion, which states the following.
Hip dysplasia (is covered) if there was any sign or evidence of the potential manifestation of the Condition any time prior to the Policy Enrollment Date or if the Condition was reasonably known to be present by You, even if not noted in Your Pet’s medical records.
Trupanion has a set 90% reimbursement with the option of a $0 to $1,000 deductible and unlimited annual limit.
The cost of each policy is unique to your pet and depends on many variables, including your pet’s age, breed, location, health conditions and more. Below are some example monthly premiums for various pets from December 2019.
|Breed||Labrador Retriever||German Shepherd||Yorkshire Terrier||Mixed Breed Cat|
|Age||4 Months||2 Years||6 Months||4 Years|
|Location||New York City (10005)||Los Angeles (90010)||Chicago (60604)||Miami (33114)|
|Price Per Month||$125.57||$142.10||$66.80||$51.13|
You can get personalized price quotes for your pet(s) from reputable companies when you fill out just 1 short form. You can also visit our pet insurance quotes page to see how the cost of Trupanion stacks up against the competition.
- Dog: Maelee
- Condition: Spay complications
- Trupanion Reimbursed: $34,401.80
A few days after a healthy spay procedure, Maelee had a horrific accident while recovering at home. Within 24 hours she went from the veterinarian’s to the overnight emergency clinic, then on to the emergency hospital. Trupanion was covering Maelee’s bills at 90%. Maelee had better health insurance than me! – Elizabeth S.
I rarely have to contact Trupanion. I had log on issues which were resolve promptly by Pamela. She was incredibly helpful and resolved the problem right away. I received a standard customer service survey shortly thereafter. The first question was, why did I rate customer service a 10. Here is the text of my response… Because there isn’t an 11. Trupanion has been wonderful. Our pups have had coverage since they were born. This is the first time we have ever had to use our coverage, and thank God we have it! Claim submission and processing are so easy and fast. When I have had to contact directly, your team has been so helpful and kind. I have recommended multiple times to family and friends – even my vet’s office. You are wonderful, thank you so much. – Ken W., Yelp 11/12/2019
In the 8 years I have been using Trupanion, they have always been cheerfully helpful and quick to respond whenever I have had to make a claim or just simply had a question. I am very happy with the services they provide. ****** *. – Sandra B., BBB 5/19/2019
Beware of trupanion! In 2009, I decided to get this insurance for my 2 month old puppy that I had adopted. I paid $31 monthly with $1000 deductible for “lifetime” of coverage. Sound good on paper, but I am now finding out that this insurance is useless and it is the worst insurance out there. In Sept 2019, my now 10yr old dog had a surgery to remove a lump on his paw, neck, and stomach area that cost $811. I also filed a claim for his eye and skin allergy bills worth $450. I thought I had met the $1000 deductible right?, but NO! they categorized the lumps into two different lumps meaning my deductible was $2K and another $1K deductible for the eye/skin allergy. So for a $1261 claim, I had a $3k deductible in total. I was disappointed to say the least. To make matters worst, a week ago I received an email that they are increasing my monthly fee from $31 to $38. I asked why and I was told that it was based of their data report. BS! this insurance is a SCAM! After 10 years of having this insurance, I have yet to see a penny and now they want more money? Trupanion is a joke! – Ena O., Yelp 11/9/2019
Buyer beware, you’ll be charged an extra $35 when you sign up: I enrolled my kitten in Trupanion based on an article in the *** **** *****’ ********** newsletter. I received my quote online and signed up. Today I checked my bank balance and they deducted $35 for an administrative fee. Notice of this fee was not included in the total quote. When I called, the customer service rep assured me it was included on another page. I guess I should have gone hunting for it. At the outset of this relationship, subterfuge is not a good look, Trupanion. What other hidden fees can I expect? – Patricia A., BBB 9/12/2019
Need a better understanding of why you should consider purchasing pet insurance for your pup? Check out our video below.
Trupanion’s policy choices are less complicated than many other pet insurance providers, which may be appealing for some consumers. Of course, this also means fewer options. It’s also on the expensive side compared to similar coverage from other companies, and its underwriter is unrated by A.M. Best.
Visit our best pet insurance comparison to see a comprehensive review of the leading insurance providers for your four-pawed family members. See how Trupanion stacks up against the competition and if they’re the right pick of the litter for you.
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