Trupanion vs Lemonade Pet Insurance: Comparing Two Of The Most Popular Pet Insurance Companies

Two dogs in lavender filed (Caption: Trupanion vs Lemonade Pet Insurance Comparison)Trupanion and Lemonade are two of the most commonly discussed pet insurance companies. Trupanion is known as being one of the most recommended pet insurance providers by vets, and Lemonade is new to the pet insurance industry but is creating a lot of buzz.

But is there a reason to choose one company over the other? Find out which company may be a better fit for your household.

Visit Trupanion’s Website | Visit Lemonade’s Website 

Policy Coverage

Dog under covers (caption: Policy Coverage Winner)

The table below shows what Trupanion and Lemonade cover.

Note: Both companies cover x-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, chronic conditions, cancer, euthanasia, hereditary conditions, congenital conditions, and prescription medication.

 TrupanionLemonade Pet Insurance
Overall Ranking in our Pet Insurance ReviewsNot RankedNot Ranked
Hip Dysplasia Waiting Period30 Days14 Days
ACL Waiting Period30 Days6 Months
Pre-Existing ConditionsXX
Check Ups, Vaccinations, Spay/Neuter, Teeth CleaningXExtra Fee
Illnesses Waiting Period30 Days14 Days
Accidents Waiting Period5 Days2 Days
Behavioral TherapyCheckmarkX
Exam FeesXExtra Fee
Enrollment Fee$0, $25, or $35X
30-Day Money-Back GuaranteeCheckmarkX
Annual Payout OptionsUnlimited$5,000, $10,000, $20,000, $50,000, $100,000
BBB RatingAC
UnderwriterAmerican Pet Insurance CompanyLemonade Insurance Agency LLC
A.M. Best RatingUnratedA
Exam Required to Set Baseline for Pet's HealthXCheckmark

The biggest differences between these two companies regarding coverage is:

  • Trupanion has longer waiting periods for hip dysplasia, illnesses, and accidents.
  • Lemonade has a longer waiting period for ACL injuries.
  • Lemonade offers a wellness plan for an extra fee; Trupanion does not.
  • Trupanion covers behavioral therapy; Lemonade does not.
  • Trupanion is available nationwide; As of today, Lemonade pet insurance is only available in 34 states and Washington, D.C.
  • Trupanion doesn’t enroll pets after their 14th birthday (if the pet is enrolled before turning 14, coverage will continue).
  • Lemonade has more payout limit options to fit your budget than Trupanion does.
  • Trupanion has a per-incident deductible instead of an annual deductible (what Lemonade has); this means that with Trupanion, you’ll have to meet the deductible multiple times for every new incident your pet encounters instead of one annual deductible.

However, the catch is that Lemonade just started offering pet insurance in 2020; so it’s hard for us to gauge if they will offer consistent coverage and pricing for the long haul. Although Trupanion doesn’t offer a wellness plan, behavioral therapy coverage, or enroll pets after their 14th birthday, we’d still classify their coverage as being more dependable and better than Lemonade’s at this time.Trupanion logo

The video below shares more about what makes Trupanion stand out.

Policy Coverage Winner: Trupanion

Customer Service & Reputation

Person holding phone next to dog (caption: Customer Service Winner)Trupanion has a history of providing dependable coverage at a consistent price. There haven’t been any massive changes, which shows that you can count on things being fairly steady when you sign up for a Trupanion policy.

The same may or may not be true for Lemonade since it is newer. Lemonade may still be working out some kinks and figuring out what type of coverage and pricing it can offer its customers over time. It’s not uncommon for new entrants to go through many changes during the first five years of offering pet insurance, which can frustrate customers because they may experience drastic policy or price changes.

We also like that Trupanion offers unlimited claim payouts, which is something that Lemonade lacks. Trupanion also has an established customer service department that can help if you run into any issues with your policy.Trupanion logo

Customer Service & Reputation Winner: Trupanion

Claim Repayment

Doctor's office papers (caption: Claim Repayment Winner)Trupanion says it will pay claims within 60 days but averages a 14-day repayment. A 14-day claim repayment leans toward a longer claim repayment timeline, but it’s still shorter than some competitors. Additionally, you may be able to have Trupanion pay your vet directly, so you don’t have to pay a hefty vet bill in advance and wait for reimbursement. But this isn’t available everywhere, so check with your vet first to see if Trupanion Express is an option for you.

On the other hand, Lemonade pet insurance gives no claim repayment timeline promises to its customers. However, Lemonade’s goal is to pay the majority of straightforward claims almost instantly. I spoke with Lemonade directly and was told that they don’t share their average handling time for claims. However, it’s artificial intelligence (AI) claims process opens up more possibilities for a more timely reimbursement.Lemonade Pet Insurance logo

Claim Repayment Winner: Lemonade Pet Insurance

Plan Customization

Several types of dogs sitting together (caption: Customize Plan Winner)The other major differences between these two companies are the level of plan customization available and age restrictions.

Trupanion has unlimited payouts and 90% reimbursement for all plans. The only customization part of a Trupanion policy is the option of a $0 to $1,000 deductible. Additionally, Trupanion offers enrollment starting at birth, but it doesn’t allow enrollment of a pet older than 14 years old into a new policy. One other difference with Trupanion is that they offer coverage from birth and are among the only companies to offer coverage for newborns.

Lemonade pet insurance offers many customization options, no matter the pet’s age:

  • Annual payout options: $5,000, $10,000, $20,000, $50,000, and $100,000
  • Deductibles: $100, $250, or $500
  • Reimbursement: 70%, 80%, or 90%

Lemonade offers coverage for pet ages 8 weeks to 20+ years, depending on the breed and species. Some breeds are ineligible for enrollment once they hit a certain age, but, like Trupanion, they don’t terminate pets’ coverage as they age.

Overall, Trupanion has fewer customization options than Lemonade does, which may make it more difficult to fit into your budget. Additionally, Lemonade has fewer age restrictions. In the end, Lemonade wins this category.Lemonade Pet Insurance logo

Plan Customization Winner: Lemonade Pet Insurance

Price Of Policy

Dog laying next to money (caption: Pricing Winner)Trupanion requires a one-time enrollment fee of either $0, $25, or $35, depending on the state in which you live, but charges no transaction fees. On the other hand, Lemonade doesn’t have any one-time fees or recurring transaction fees.

Below are some pet insurance quotes we pulled in June 2021. All information is for pets without a microchip, no multi-pet discount, and no pre-existing conditions.

 BreedBirthdayGenderLocationDeductibleReimbursement %Annual PayoutPrice Per Month
TrupanionYorkshire TerrierDecember 2017MaleOhio (43205)$10090%Unlimited$81.40
Lemonade Pet InsuranceYorkshire TerrierDecember 2017MaleOhio (43205)$10090%$100,000$26.58
TrupanionLabrador RetrieverApril 2017FemaleCalifornia (90024)$25090%Unlimited$231.45
Lemonade Pet InsuranceLabrador RetrieverApril 2017FemaleCalifornia (90024)$25080%$20,000$64.08
TrupanionMedium Mixed BreedJanuary 2015FemaleIllinois (60604)$50090%Unlimited$125.27
Lemonade Pet InsuranceMedium Mixed BreedJanuary 2015FemaleIllinois (60604)$50070%$10,000$26.50
TrupanionAmerican Pitbull TerrierSeptember 2018MaleNew York (10012)$50090%Unlimited$148.85
Lemonade Pet InsuranceAmerican Pitbull TerrierSeptember 2018MaleNew York (10012)$50070%$50,000$35.00

We like that Lemonade has more annual payout and reimbursement percentage options than Trupanion, allowing you the ability to adjust coverage based on your budget. On average, Trupanion offers some of the most expensive coverage, but it’s hard to compare apples to apples when Trupanion only gives you an unlimited claim limits option.Lemonade Pet Insurance logo

Price Of Policy Winner: Lemonade Pet Insurance

Coupons

Trupanion

Looking for a Trupanion promo code? Click here for the best deal we could find.

Lemonade Pet Insurance

Looking for a Lemonade promo code? Click here for the best deal we could find.

What’s The Verdict?

Overall, Lemonade wins our comparison due to its AI claim repayment, customized plans, and more affordable pricing. However, if you want a company with a more established reputation and coverage history, you should consider Trupanion.

If you didn’t find what you were looking for, our experts dig even deeper into each company in our individual reviews of Trupanion and Lemonade Pet Insurance.Lemonade Pet Insurance logo

Overall Winner: Lemonade Pet Insurance

Our experts have spent hundreds of hours researching to bring you our comprehensive and frequently updated pet insurance reviews, including our top picks as well as details on each of the most popular pet insurance companies.

If you prefer to see winners by category, see our best pet insurance comparison. We give awards for the best price, multi-pet discounts, 100% reimbursement, unlimited payouts, and other “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, vet direct pay, and more. You’ll even see winners for exotic pets and cats.

Would you choose Trupanion or Lemonade Pet Insurance for your dog? Why?