Pets Best vs Figo: Which Offers Lower Prices For The Best Coverage?

Are you trying to decide between Pets Best and Figo? In this review, we compare two of the top pet insurance companies in essential consideration categories. Find out which provider we think is best for your pack.

White and black dogs staring at each other on a walk (Caption: Pets Best vs Figo)

Pets Best and Figo are both known for offering thorough pet insurance coverage at some of the lowest prices in the industry. But does one cover more than the other? And does one pay out claims faster? We compare coverage, customer service and reputation, claim repayment, customizations, and prices and explain which company we think is better. But keep in mind that every pet and budget are different, so we recommend getting quotes from multiple companies to ensure you get the best value for your unique situation.

Visit Pets Best’s Website | Visit Figo’s Website

Pets Best Figo
Policy Coverage 5.00 4.90
Customer Service & Reputation 4.30 4.40
Claim Repayment 2.60 4.50
Plan Customization 5.00 5.00
Price Of Policy 4.40 4.00
Overall Winner 4.25/5.00 4.55/5.00
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Policy Coverage

The table below shows what Pets Best and Figo cover. Both companies cover X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, chronic conditions, cancer, euthanasia, hereditary conditions, congenital conditions, and prescription medication.

Pets Best Figo
Overall Ranking in our Pet Insurance Reviews 3rd 1st
Pre-Existing Conditions X X
Illnesses Waiting Period 14 Days 14 Days
Accidents Waiting Period 3 Days 1 Day
Hip Dysplasia Waiting Period 14 Days 6 Months
ACL Waiting Period 6 Months 6 Months
Behavioral Therapy Checkmark Checkmark
Alternative/Holistic Therapies X Checkmark
Wellness Care Available For An Extra Fee Checkmark Checkmark
Exam Fees xtra Fee Extra Fee
Enrollment Fee X $15
30-Day Money-Back Guarantee Checkmark Checkmark
Annual Payout Options $5,000 or Unlimited $5,000, $10,000, or Unlimited
BBB Rating A+ B
Underwriter American Pet Insurance Company Independence American Insurance Company (IAIC)
A.M. Best Rating Unrated A-

Dog under covers (Caption: Policy Coverage Winner)

As you can see, Pets Best has a much shorter waiting period for hip dysplasia coverage. Additionally, Figo has a six-month waiting period for all orthopedic conditions. However, Figo covers alternative/holistic therapies while Pets Best doesn’t.

Pets Best pets must be seven weeks or older to enroll, while Figo requires at least eight weeks of age. Neither company has maximum age restrictions.

Pets Best wins this category by a hair due to its shorter waiting periods and slightly younger minimum age requirement.

Pets Best logo

Policy Coverage Winner: Pets Best

Customer Service & Reputation

Pets Best has gone through a lot since the COVID-19 pandemic began. It saw a massive uptick in policy purchases thanks to its thorough coverage and lower prices. However, this led to more filed claims, and there wasn’t enough staff to help resolve the increase in claims. As a result, complaints flooded in for poor customer service and long claim repayment times. Unfortunately, Pets Best is still recovering.

Pets Best isn’t alone in increased policy purchases and not enough staff to tend to claims and other customer service needs. In fact, we’ve spoken with many pet insurance providers and have noticed there are longer response times across the board.

Person holding phone next to dog (Caption: Customer Service Winner)

As for Figo, it has negative reviews regarding unpaid claims. However, they are often due to pre-existing conditions or wellness-related concerns that the policy doesn’t cover. This is why you should read your pet insurance policy entirely, so you understand what is and isn’t covered, ideally before you buy it. Figo still has excellent customer service reviews and is responsive to its customers’ needs.

We’ve been in contact with Pets Best and have been told repeatedly that they’re continuing to hire and train more help. Unfortunately, like many businesses, Pets Best is struggling to find qualified applicants. For now, Figo wins with a better customer service reputation.Figo logo

Customer Service & Reputation Winner: Figo

Claim Repayment

Doctor's office papers (Caption: Claim Repayment Winner)

As we said above, Pets Best is experiencing abnormally long claim repayment timelines, averaging 25 to 40 days. Before the pandemic, Pets Best averaged an eight-day claim repayment time. We hope they get things back to normal soon so that customers can get their money back faster for expensive vet bills.

Figo’s claim repayment is much faster with an average of four days, but 50% are closed within 24 hours. This is among the shortest of all the pet insurance companies we review.

Because Figo has a much shorter claim repayment period and is more consistent with reimbursement timing, it’s the winner of this category.Figo logo

Claim Repayment Winner: Figo

Plan Customization

Finding a company that has the coverage you need that fits within your budget is a necessity. Look below to see what plan options are offered by each provider.

Pets Best offers six deductible options ($50, $100, $200, $250, $500, and $1,000), two annual payout options ($5,000 and unlimited), and three reimbursement options (70%, 80%, and 90%).

Several types of dogs sitting together (Caption: Plan Customization Winner)

On the flip side, Figo offers seven deductible options ($100, $200, $250, $500, $750, $1,000, and $1,500), three annual payout options ($5,000, $10,000, and unlimited), and four reimbursement options (70%, 80%, 90%, and 100%). Figo is one of the only providers to offer 100% as a reimbursement option, but it will be the priciest selection.

Both companies offer multiple plan customizations to help you find the perfect coverage to fit your budget, which is why this category is a tie.Pets Best and Figo logos

Plan Customization Winner: Pets Best & Figo (Tie)

Price Of Policy

Pets Best has no enrollment fees and a $2 per month transaction fee (if you pay monthly). On the other hand, Figo has a $15 one-time fee and a $2 transaction fee for each monthly premium payment. Both companies offer other premium payment options that allow you to subtract the transaction fee, so ask if you are interested in learning more.

Below are some pet insurance quotes we pulled in October 2021. All information is for pets with no pre-existing conditions or multi-pet discounts.

Company Breed Birthday Gender Location Deductible Reimbursement % Annual Payout Price Per Month
Pets Best Yorkshire Terrier December 2017 Male Ohio (43205) $100 90% $5,000 $30.47
Figo Yorkshire Terrier December 2017 Male Ohio (43205) $100 90% $5,000 $32.26
Pets Best Labrador Retriever April 2017 Female California (90024) $500 80% $5,000 $58.96
Figo Labrador Retriever April 2017 Female California (90024) $500 80% $5,000 $47.26
Pets Best Medium Mixed Breed January 2015 Female Illinois (60604) $500 70% Unlimited $43.20
Figo Medium Mixed Breed January 2015 Female Illinois (60604) $500 70% Unlimited $32.84
Pets Best American Pit Bull Terrier September 2018 Male New York (10012) $250 80% Unlimited $80.19
Figo American Pit Bull Terrier September 2018 Male New York (10012) $250 80% Unlimited $106.41

Additionally, both companies offer two wellness plans. Wellness, sometimes called preventative plans, help cover routine care expenses, such as vaccinations, flea & tick preventative, annual exams, teeth cleanings, and more.

You cannot purchase wellness plans from Pets Best or Figo on their own. They can only be included as an add on to your pet insurance policy. The table below lists monthly prices for the plans and the maximum amounts included for each routine procedure.

Company & Plan Pets Best
EssentialWellness
Pets Best
BestWellness
Figo
Basic
Figo
Plus
Monthly Price $16 ($14 in WA) $26 ($30 in WA) $9.50 $16.50
Wellness Exams $50 $50 $20 $40
Vaccines* $125 $150 $30 $50
Tests** $90 $125 $20 $45
Spay/Neuter or Teeth Cleaning $0 $150 $40 $75
Microchip/Health Certificate $20 $40 $15 $30
Deworming $20 $20 $10 $10
Annual Wellness Coverage $305 $535 $135 $250

Dog lying next to money (Caption: Pricing Winner)

*Vaccines include titers, rabies, and other vaccines approved for general use by AVMA (American Veterinary Medical Association) or equivalent industry regulating entity. This category also includes flea, tick, and heartworm preventatives.
**Tests include heartworm test, FELV screen, blood, fecal, and parasite exam, urinalysis, or ERD.

It’s a bit of a mixed bag on which company comes out less expensive. However, Pets Best has no one-time fees, and its wellness plans are only slightly more costly for double the coverage that Figo offers, which is why Pets Best is our winner for this category.

Pets Best logo

Price Of Policy Winner: Pets Best

Discounts

Pets Best

Pets Best offers two discounts that you may be eligible for when you use this link:

  • 5% multi-pet discount
  • 5% discount for military members and their families

You can also visit our dedicated Pets Best promotions page.

Figo

Our readers have access to an exclusive 5% off a new Figo pet insurance policy – just use this link to get started. You can also visit our dedicated Figo promotions page.

What’s The Verdict?

Overall, Figo wins this comparison against Pets Best due to its customer service, reputation, and speedy claim repayment. However, if you don’t mind longer claim repayments, Pets Best offers slightly better coverage at an affordable price.

If you didn’t find what you were looking for, our experts dig deeper into each company in our individual reviews of Pets Best and Figo.Figo logo

Overall Winner: Figo

Our experts have spent hundreds of hours researching to share our comprehensive and frequently updated pet insurance reviews, including our top company recommendations along with details on each of the most popular providers.

If you prefer to see recommendations by category, check out our best pet insurance winners. We give awards for the best price, multi-pet discounts, 100% reimbursement, unlimited payouts, and other “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, vet direct pay, and more. You’ll even see winners for companies offering the best insurance for cats and exotic pets (e.g., rabbits, guinea pigs, birds, etc.).