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Pets Best Review: Putting Your Pets First

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Pets Best logoFido just ran out the door onto the road and the worst has just happened. He got hit by a car. You immediately rush him to the vet for emergency care, thankfully he’ll live. After surgery and some casts for his broken bones, he will heal in a few months. Although he will heal, your bank account is hurting bad and may not recover for a lot longer. Thousands of dollars in vet bills are causing struggles and you are beating yourself up about not signing up for pet insurance sooner.

Don’t let this be you. Accidents happen, we all know this. So why do we get health insurance for ourselves but neglect to purchase it for our pets? They are our family too and their bills can rack up just as easily. Protect your pet and your bank account with pet insurance. We’re going to look into Pets Best pet health insurance, our #2 pick for Best Dog Insurance, and go over what they do and don’t cover in addition to pros, cons, and more to help you see if they’re a good choice for you.

Visit Pets Best Insurance Website

Review Overview

Policy Coverage
Customer Service & Reputation
Timeliness of Claim Payment
Price of Policy

4.50/5.00

Pets Best is our #2 pick this year for Best Pet Insurance due to its low priced options (accident only and essential plan), ability to pay claims in a timely fashion, good coverage and decent customer service.

What Is And Isn’t Covered by Pets Best?

Covered by Pets BestNot Covered by Pets Best
SurgeriesPre-existing conditions
HospitalizationGrooming
CancerElective procedures
Prescription medicationsParasites
Diagnostic treatment and testing (x-rays, blood tests, etc.)Food, special diets, supplements, vitamins
InjuriesHolistic therapies and medications
IllnessesCremation
Congenital conditions
Hereditary conditions
Chronic conditions
Accidents
Emergency care
Vaccinations, teeth cleaning, wellness visits, spay/neuter
Additional fee
Wellness visits (preventative or routine care)
Additional fee
Veterinary exam or office visit fees
Behavior conditions
Euthanasia (for humane reasons)

Pros

Cons

  • No lifetime limits on any plan
  • Great pricing for their Essential Plan (only covers emergency costs – not exam fees, rehabs or specialty care)
  • A+ BBB rating and great response rate on Yelp
  • Multiple forms of customer support: live chat, phone, email, FAQ
  • Claim payment is typically made in less than 5 days (electronic claim filing, and direct deposit options)
  • 30-day money back guarantee
  • 5% multi-pet discount
  • No age limits
  • Pregnancy is covered for most breeds and euthanasia is covered (if for humane reasons)
  • 6-month waiting period for CCL (ACL) injuries
  • 14-day waiting period for Illness and Routine Care (if purchased) and three days for Accident
  • $2 transaction fee
  • In recent years, Pets Best has changed its insurance carrier several times
  • Behavioral and alternative/holistic therapies are not covered

Pricing

We have gathered some sample prices from Pets Best insurance for their accident and illness coverage plan. You have the option to choose your deductible, either $50, $100, $200, $500 or $1,000. You can choose your reimbursement level as well: 70%, 80% or 90%. And for annual coverage limit you can choose $5,000,  $10,000 or unlimited. Below are the prices for random breeds in various locations with different limitations. Quotes are from April 2017.

BreedLabrador Retriever (male)Yorkshire Terrier (female)Golden Retriever (male)Mixed Breed Cat (female)
Age4 Months4 Years2 Years2 Years
LocationMiami (33114)New York City (10006)San Francisco (94107)Chicago (60615)
Reimbursement Level80%80%80%90%
Deductible$250$100$500$1000
Annual MaximumUnlimitedUnlimitedUnlimitedUnlimited
Price Per Month$40.64$62.43$46.41$10.85

Coupon Code

Our readers have access to an exclusive PetsBest discount of 5% off BestBenefit plans for the first year! Just use this link to get started (Eligible in all states except AK, HI and TN and does not apply to accident only plan or wellness rider).

Essential Option Plan

The Essential Option has an annual limit of $5,000. It covers emergencies only so things like broken bones or even cancer are covered. It does not cover any routine care, vet visit or exam fees, rehab care, acupuncture or chiropractic treatments.

Routine Care Coverage

Pets Best offers two routine care plans shown below in the table. Included are the amounts that Pets Best will pay up to for that specific routine care.

 EssentialWellnessBestWellness
Price Per Month$16 ($14 in Washington)$26 ($30 in Washington)
Spay/Neuter - Teeth Cleaning$0$150
Rabies$15$15
Flea/Tick Prevention$50$65
Heartworm Prevention$30$30
Vaccination/Titer$30$40
Wellness Exam$50$50
Heartworm Test of FELV Screen$25$30
Blood, Fecal, Parasite Exam$50$70
Microchip$20$40
Urinalysis or ERD$15$25
Deworming$20$20
Total Annual Benefits$305$535

Accident Only Plan

The Accident Only plan has a $10,000 annual limit, a $250 deductible and reimbursement rate of 90%. It covers accidents only (as the title suggests) so things like broken bones are covered. It does not cover any illnesses, routine care, acupuncture or chiropractic treatment. This plan has a flat rate of $9/month for dogs and $6/month for cats.

What’s Covered?

  • Trauma
  • Poisoning
  • Bite (animal, insect, snake)
  • Hit by car or moving vehicle
  • Foreign body ingestion requiring surgical intervention
  • Bone fracture
  • Laceration, cut, abrasion
  • Wound
  • Torn nail
  • Medical problems directly attributable to accidental injury

Note: ACL injuries and hip dysplasia are not covered in this plan.

Customer Reviews

Positive Pets Best Reviews

In the several years I have had my dog insured with Pets Best I haven’t had any problems.  My vet said they have found them easy to deal with and pay fast.  I insured my rescue years ago and now she has problems.  Pets Best staff is friendly and answers the phone promptly.  They have paid claims quickly and fairly.  Their rates have gone up dramatically, but they still are fairly priced compared to others. I just don’t get all the problems people have.  Maybe my good experience comes from insuring my dog when she was young and her problems didn’t start until she got older.  That wouldn’t seem to account for so many unhappy people though. – Joyce M., Yelp 10/1/2016

I am in my second year with Pets Best and am satisfied with their coverage. I have not had to use the policies yet (I have 6 dogs insured with them). If potential customers would actually read the policy documents, all waiting periods and other disclaimers are very clear in the documents. Prices did increase at my first renewal, but it was reasonable as my dogs age. – James W., BBB 5/13/2015

Negative Pets Best Reviews

My puppy was diagnosed with a patella injury on 2/24/17. The insurance company is refusing to pay on the claims relating to that because one time a couple weeks prior I called my day camp provider (attached to the vet) after a day of puppy day camp because he was mildly limping to ask if he had been injured that day. They said he hadn’t. The limping was gone later that evening and not observed at day camp or home again. The vet said that the limping incident was clearly unrelated to the patella injury. My claims are being denied because the insurance company is claiming pre-existing condition even though the vet says these 2 things have no relation. I am currently undergoing the appeals process. – Candice M., Yelp 3/17/2017

ABSOLUTE SCAM! STAY AS FAR AWAY AS POSSIBLE! Found out my Yorkie had Kidney Failure and the only piece of positive news was that I purchased pet insurance about a half a year earlier. After paying out of pocket for all treatments to save her life I find out all claims are denied because I took her to the vet a few months before purchasing the policy when she hurt her ankle!! THAT IS NOT A PRE-EXISTING CONDITION!! What’s even a bigger SCAM is why did they let me sign up and pay monthly premiums while knowing that they would DENY all future claims?? Furthermore, they kept trying to charge me premiums after finding out my dog had a TERMINAL DISEASE! UNETHICAL LYING CROOKS! I found out today that my dog now has stage 4 kidney failure and needs to go to the ER and be hospitalized at a rate of $1,800 for 24 hours.. if only I was smart and had purchased pet insurance ahead of time *sarcasm* – Jack, BBB 12/2/2016

Waiting Periods

PetsBest has a 6-month waiting period for Cruciate Ligament Injuries (ACL). However, if you have your pet examined by a vet within 30 days and he/she is determined to be in good health you can waive that 6-month period. We definitely recommend doing this so you can have full coverage on this condition sooner than later. There is a 14-day waiting period for Luxating Patellas, Portosystemic Shunts, Elbow Dysplasia, Hip Dysplasia, Osteochondritis Dissecans and Cardiovascular Defects.

To know more about ACL injuries in dogs, checkout this video.

What Stands Out for Pets Best Insurance?

Overall, the main things that stand out are their low prices. They have the lowest prices when it comes to pet insurance. As always, be sure to run your own specific quotes, but from what we found, they were always among the lowest. They have waiting periods like most pet insurance companies and for the most part they aren’t too long. Although if your dog does suffer an ACL injury there is a 6-month waiting period, which is longer than we’d like it to be but at least they cover it. They offer great coverage and have really stepped it up the past couple years. If you’re interested in how Pets Best Insurance stacks up against other pet insurance carriers, check out our Dog Insurance Reviews page to see the results.

What features do you like or dislike about PetsBest Health Insurance?

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.

Growing up, Kimberly used to get the sniffles when she was around dogs. Thankfully, she grew out of her allergy and is now able to play and snuggle with dogs as much as she wants! She adopted Sally, a 3 year old hound mix, in 2017 and is loving life as a pet parent.

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3 Comments on "Pets Best Review: Putting Your Pets First"

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j rich
j rich
I am only 3 weeks into my Petsbest coverage for my 2 pets and so far, at every single turn, there seems to be either problems of incompetence with in the claims department or deliberate tactics to misinterpret vet notes…. i.e., on my clinic’s legal medical records ( on clinic letterhead), my vet wrote of specific procedures. The vet basically wrote what procedures were performed for which body parts ( dated, and again, on clinic letter head), the claims department requested more medical records because the procedure ” performed” could have been at other vets. Really? Even if it was… Read more »
NYC10036
NYC10036
I’ve had Pets Best for my min pin for about 3 years now. Luckily, though, the premium has remained pretty low and I have never had to make a claim until this past year. The claim process for the $200 reimbursement was pretty good, and I was happy with their service…until.. I received the renewal notice recently. The premium has doubled from about $600/year to over $1,200!!! No real explanations are given, besides that “rate adjustments were not based on (my) claims filing history.” That’s just about the biggest BS I have ever heard. So, the premium stays at around… Read more »
Sarah Y
Sarah Y
I used to have Pets Best for all my pets. They got a new underwriter two or three years ago and when it came time for renewal, the premiums on two of my seniors went up over 100% each. They claimed it was due to regional, veterinary fees going up. No way. But yet my younger dogs premiums only went up about 15%. We were with them for a few years and of course now my dogs have pre-existing conditions. You feel trapped. If you look online you will find others who had the exact same thing happen to them.… Read more »
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