Healthy Paws and Nationwide are two of the big dogs in the pet industry space. However, the way their business models are set up, the customer experience, and the cost are entirely different.
Both companies offer thorough coverage, but there’s a big difference in their reputations, claim repayment time frame, and price. We explain why we rank one company much better than the other below.
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Our licensed insurance professional, Michelle Schenker, has reviewed all content and its supporting research, including each company’s policy, customer feedback, underwriters, and more.
Visit Healthy Paws’ Website | Visit Nationwide’s Website
| Healthy Paws | Nationwide | |
|---|---|---|
| Policy Coverage | 4.3 | 4.5 |
| Customer Service & Reputation | 4.9 | 4.4 |
| Claim Repayment | 4.7 | 2.3 |
| Plan Customization | 3.8 | 1.3 |
| Price of Policy | 3.9 | 3.4 |
| Overall Winner | 4.3/5 | 3.15/5 |
| Visit Website | Visit Website |
Policy Coverage
The table below shows specifically what Healthy Paws and Nationwide cover. Both companies cover x-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, hydrotherapy, chronic conditions, cancer, diagnostic treatment, alternative/holistic therapy, euthanasia, non-routine dental treatment, hereditary conditions, congenital conditions, and prescription medications.
| Healthy Paws | Nationwide | |
|---|---|---|
| Overall Ranking in Our Pet Insurance Comparison | 2nd | Not Ranked |
| Pre-Existing Conditions | ||
| Preventative Care Available for an Extra Fee |  |
|
| Illnesses Waiting Period | 15 Days | 14 Days |
| Accidents Waiting Period | 15 Days | 14 Days |
| Hip Dysplasia Waiting Period | 12 Months* | 14 Days |
| ACL Surgery Waiting Period | 15 Days | 12 Months |
| Enrollment Fee | $25 | None |
| 30-Day Money-Back Guarantee | (30-Day Certificate) | |
| Claim Limits | Unlimited | Limited per Condition or Unlimited |
| BBB Rating | A+ | A+ |
| Underwriter | Westchester Fire Insurance Company/Chubb | Nationwide Casualty Company (Outside CA) & Veterinary Pet Insurance Company (CA Only) |
| A.M. Best Rating | A++ | A+ |
| No Exam Required To Set Baseline for Pet's Health | |
*Healthy Paws only offers hip dysplasia coverage to dogs enrolled before the age of 6.
If you want a pet insurance policy that offers a wellness plan as an add-on, Nationwide is the better option. Healthy Paws doesn’t currently offer preventative care options.
As for waiting periods, they’re pretty similar. If hip dysplasia is more concerning for your dog, Nationwide may be a better choice, but if ACL (CCL) injuries are on your radar, Healthy Paws could be the better pick.
However, Nationwide doesn’t list any bilateral exclusions for CCL injuries. The rest of the pet insurance companies we review (except Trupanion) exclude CCL injuries if one leg has experienced pre-existing issues. This makes Nationwide a good option for those of you who have dogs with pre-existing knee conditions because they’re more likely to cover a second, currently healthy knee than their competitors. However, it’s always important to carefully read your contract because the sample policies we’ve examined may be different from yours.
Nationwide is the winner for policy coverage because of its comparable waiting periods, wellness plan option, and no bilateral exclusions for CCL injuries.
Policy Coverage Winner: Nationwide
Customer Service & Reputation
Healthy Paws has one of the best reputations in the pet insurance industry. The majority of Healthy Paws customer complaints are from customers who, unfortunately, didn’t read or understand their policy (a common customer complaint about all pet insurance providers).
This is why we feel it is crucial to explain all the pet insurance details, so pet parents fully understand what is and isn’t covered. We also focus on explaining the policies in layman terms, so it is easy to comprehend and feel confident about what you are getting before you buy.
Unfortunately, finding negative reviews for Nationwide isn’t too difficult. However, it’s more common for people to post poor reviews since they’re upset instead of positive reviews when they’re happy, especially with such a large customer base. Our Nationwide comment section includes consumer complaints of its benefit schedule not including enough coverage, not paying out claims, low claim reimbursements, being told false information about coverage, high premiums, and more.
Both companies have A+ ratings from the BBB. Healthy Paws’ underwriter has a better rating (A++) than Nationwide’s, which is an A+. In the end, Healthy Paws has a better, longer-standing reputation.
Customer Service & Reputation Winner: Healthy Paws
Claim Repayment
Healthy Paws averages a two-day claim repayment, which is the fastest in the industry. Nationwide allows 30 days to pay out its claims but averages 5 to 15 days, which is pretty long in comparison to Healthy Paws.
Claim Repayment Winner: Healthy Paws
Plan Customization
Nationwide offers three different basic plan options: Whole Pet, Major Medical, and Major Medical With Wellness. Each has a set $250 deductible. With their Whole Pet plan, you can choose 50%, 70%, or 90% reimbursement options, and the claims are unlimited.
However, Nationwide’s Major Medical plans differ significantly from the competition because they use a benefit schedule for any given condition or treatment. It outlines the maximum reimbursement amount you can expect, regardless of how much your vet charges you.
Healthy Paws has unlimited claims on all plans, but there are some restrictions on reimbursement and annual deductible amounts, depending on your pet’s age at enrollment. Additionally, Healthy Paws doesn’t enroll pets older than 14 years old.
- Dogs and cats 5 years and under:
- 90%, 80%, and 70% reimbursement
- $100, $250, and $500 deductible
- Dogs and cats 6 and 7 years old:
- 80%, 70%, or 60% reimbursement
- $250, $500, or $750 deductible
- Dogs 8 years and older:
- 50% or 60% reimbursement
- $750 or $1,000 deductible
Plan Customization Winner: Healthy Paws
Price Of Policy
Healthy Paws has a $25 enrollment fee and a 30-day money-back guarantee. The annual maximum is unlimited, and the deductible is annual. Meanwhile, Nationwide uses a benefit schedule, which means there’s a maximum amount that they will cover per incident. Nationwide has no enrollment fee but charges a $2 transaction fee, which can add up over time.
One thing we don’t like about Healthy Paws is that it limits or even excludes coverage for some pets. So in the quotes below, you may see less comparable quotes between Healthy Paws and Nationwide. That’s because Nationwide isn’t very customizable in its policies, and Healthy Paws only offered one or two options for some pets. Below are some quotes from January 2, 2020.
| Breed | Birthday | Gender | Location | Deductible | Reimbursement % | Annual Maximum | Wellness Coverage | Price Per Month | |
|---|---|---|---|---|---|---|---|---|---|
| Healthy Paws | Yorkshire Terrier | December 2018 | Male | Ohio (43205) | $250 | 90% | Unlimited | $32.45 | |
| Nationwide | Yorkshire Terrier | December 2018 | Male | Ohio (43205) | $250 | 90% | Unlimited | | $67.25 |
| Healthy Paws | Labrador Retriever | April 2017 | Female | California (90024) | $250 | 80% | Unlimited | $89.58 | |
| Nationwide | Labrador Retriever | April 2017 | Female | California (90024) | $250 | 90% | Unlimited | | $99.13 |
| Healthy Paws | Medium Mixed Breed | December 2015 | Female | Illinois (60604) | $500 | 70% | Unlimited | $45.58 | |
| Nationwide | Medium Mixed Breed | December 2015 | Female | Illinois (60604) | $250 | 90% | Unlimited | | $108.18 |
When we ran additional price quotes, both Healthy Paws and Nationwide could be among the least expensive or more toward the middle of the pack, it just depended on the scenario. Quotes for these two companies can be very different, which is why we always recommend you get quotes from multiple companies. Overall, Healthy Paws was less expensive than Nationwide in the quotes we ran.
Price Of Policy Winner: Healthy Paws
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Healthy Paws
Nationwide
What’s The Verdict?
Healthy Paws is the clear winner in this comparison against Nationwide. With its outstanding customer service and reputation, fast claim repayment, and commonly lower policy prices, it’s hard to beat Healthy Paws. However, if your dog has pre-existing conditions, Nationwide may be a better option for you. This is especially possible if your pet has a condition that can affect both sides of the body but has only presented itself on one side at time of enrollment.
If you didn’t find what you were looking for in this comparison, our experts have gone in-depth with individual reviews of Healthy Paws and Nationwide.
Overall Winner: Healthy Paws
Our experts have spent hundreds of hours researching to bring you our comprehensive pet insurance reviews, which includes more than 20 companies.
If you prefer to see winners by category, we award the best price, multiple pets, 100% reimbursement, unlimited claims, and “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, and more in our best pet insurance comparison. You’ll even see winners for exotic pets and cats.
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