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Are you considering using an online veterinarian to get advice for your pup? Several websites like JustAnswer give you 24/7 access to licensed vets to help you with medical and behavioral issues from the comfort of your home.
JustAnswer, a popular Q&A site, promises quality veterinary advice and fast response times. But you may wonder, is JustAnswer legit? Are their vet experts really qualified to offer the best advice for your pup’s concerns? We’ve got the lowdown on what you can expect with this online vet service.
JustAnswer Overall Rating
4.22/5.00
Our team determines the overall rating based on several factors, including quality of expert advice, response time, communication methods, pricing, customer support, and more.
Pros & Cons Comparison Table
| Pros | Cons |
|---|---|
| 24/7 access to licensed veterinarians | Must cancel the 7-day trial or you’ll get charged a monthly fee |
| User-friendly mobile apps for Android and iOS (for members only) | No video chat available |
| Generally good user reviews for quality of advice and helpful experts | Some customers say cancelling is difficult |
Key Features
- JustAnswer verifies the licensing and credentials for all experts
- 24/7 chat sessions with experts via your choice of email or text, as well as phone availability (for an added fee)
- Ability to send photos of your pet
- Average response time is 6 minutes
- In business since 2003, with more than 10 million customers over the years
- BBB rating: A+
- Customer support via live chat, phone, and email
We think JustAnswer is an excellent solution for your online vet needs. From all the customer feedback we’ve seen online (and there’s a lot), their experts are knowledgeable and quick to respond with solid advice.
Price
The best way to try out JustAnswer is to sign up for their 7-day trial for $1, which gives you unlimited chat sessions. However, after the trial, they start charging you for their monthly membership, so be sure to cancel if you don’t want to join.
- $5 base price to post a single question, but additional fees vary based on the length of your chat session (you can also request to talk by phone for an added fee)
- $74 per month for membership, according to their website (but we also saw a lot of customer feedback online saying people were charged anywhere from $45 to $74 per month)
How To Cancel JustAnswer
JustAnswer makes canceling your free trial or membership simple. All you have to do is:
- Click on “My Account” at the top right of the JustAnswer homepage
- Log in to your account
- Once you’re in your account, go the Membership panel
- On the Membership page, click on “Cancel Membership”
What Else Can JustAnswer Help Me With? (Video)
In addition to licensed veterinarians, JustAnswer has thousands of experts on-hand to give you advice for a wide variety of issues. Check out this brief video to learn more about what they offer.
What’s Our Final Verdict?
We think JustAnswer is an excellent solution for your online vet needs. From all the customer feedback we’ve seen online (and there’s a lot), their experts are knowledgeable and quick to respond with solid advice.
We’re not crazy about their less-than-transparent pricing when it comes to knowing how much single chat sessions will run you — several other online vet sites have set fees for their sessions, so you know what to expect upfront. But JustAnswer will still save you a significant amount compared to visiting a vet in person. And it’s a great solution if you need expert advice when your vet’s office is closed.
If you’re not sure JustAnswer is your best option for pet advice, there are several alternatives. See our reviews of the best online veterinarians, where we give you each site’s features, availability, pros, cons, pricing, and more.
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