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If you consider your pet part of the family, then why not make sure your dog has health insurance like the rest of your loved ones? Just like humans, pets can become ill or get in accidents when you least expect it.
The good news is, pet insurance can help save your family from drowning in debt and keep your canine companion alive and thriving. 24PetWatch is one of many popular pet insurance companies. See how they compare to the pack.
- Wellness coverage available as an add-on
- No waiting period for accidents
- Submit and track claims in real-time online
- Your pet is covered when they travel with you in the United States or Canada
- No additional waiting period for ACL, elbow dysplasia and hip dysplasia
- Chronic conditions can be covered if they go 24 months without showing any symptoms
- BBB rating: A+
- Limited enrollment age (8 weeks – 10 years) compared to other insurance companies
- 14-30 day waiting period for illness coverage to kick in
- Many consumer complaints about the poor claims process (long time to get paid, lost claims, etc.)
- A number of customer complaints about overall bad customer service
- If one leg has a CCL (ACL) injury prior to enrollment the other leg will not be covered even if there are no prior issues. It is considered a pre-existing condition.
- No unlimited claims options
- $2.50 monthly transaction fee
- Priced on the higher end when we ran quotes
- Underwriter: The North River Insurance Company
- A.M. Best rating: A
- Exam period: If no medical records exist for Your Pet, or Your Pet has not been to a Veterinarian within the past twelve months, you agree to have Your Pet undergo a complete physical examination by a licensed Veterinarian, at Your cost, within the first 30 days of Your Policy effective date.
- Pre-existing conditions defined by 24PetWatch:
- Any Condition or complication directly resulting from a Condition which first occurred, manifested, displayed signs and/or symptoms of, was treated, diagnosed or has been known by You, and/or Your Veterinarian prior to Your Pet’s Coverage Effective Date, as stated on Your Document of Insurance, or during an applicable waiting period, and any subsequent time period during which a lapse of Coverage occurs.
- Bilateral exclusions (a condition or disease that affects both sides of the body) for cruciate ligaments, hip dysplasia, elbow dysplasia and patella luxation
- Pays claims within 60 days of submission either directly to the vet or direct deposit to you
- Must submit claims within 180 days of treatment via online customer portal, email or mail
- Customer service hours:
- Phone, live chat, email and customer portal: Monday – Thursday: 8am-9pm (EST), Friday: 8am-7pm (EST) and Saturday: 9am-5pm (EST)
Below is a list of services covered and not covered by 24PetWatch (as of December 2018). You’ll notice that 24PetWatch has annual or incident limits on certain items.
|Covered by 24PetWatch||Not Covered by 24PetWatch|
|Injuries||Preventative care and wellness visits (Available with wellness coverage only)|
|Surgeries||Dental and orthodontic procedures (Available with wellness coverage only)|
|Hospitalization||Spay/neuter procedures (Available with wellness coverage only)|
|Therapeutic diet (50% up to $500/year)|
|Diagnostics (x-rays, blood tests, etc.)|
|Congenital & hereditary conditions|
|Alternative therapy (up to $1,000/year)|
|Ambulance & paramedical (up to $500/incident)|
|Accidental death ($1,000)|
|Euthanasia & cremation ($200)|
|Additional living expenses ($500/incident)|
|Trip cancellation ($500/incident)|
|Lost pet recovery costs ($500/incident)|
|Boarding kennel fees due to your hospitalization ($500/incident)|
24PetWatch does cover hip dysplasia after a waiting period of 14 or 30-days depending on your plan:
- Essential: 30-days
- Extra, Classic, Super, Champion: 14-days
There’s a bilateral exclusion for hip dysplasia, which states it will not be covered if one side of the body was pre-existing.
All of 24PetWatch’s plans have a $100, $250, $500 or $1,000 per year deductible, 20% copay and 80% reimbursement. You can choose from 4 coverage amounts: Extra $3,000, Classic $5,000, Super $10,000 and Champion $20,000.
Below are sample quotes we compiled in December 2018.
|Breed||Labrador Retriever||Golden Retriever||German Shepherd||Yorkshire Terrier||Yorkshire Terrier||Yorkshire Terrier||Domestic Medium Hair Mix Cat|
|Age||2||8||4||6||4 months||7 months||2|
|Location||Iowa (zip code 50125)||Illinois (zip code 60631)||California (zip code 92027)||New York (zip code 10012)||New York (zip code 10012)||Iowa (zip code 50125)||Ohio (zip code 44108)|
|Price Per Month||$55.57||$89.19||$54.97||$81.26||$56.53||$34.71||$27.26|
You can add wellness coverage to policies with a $3,000 or higher annual policy limit. Wellness coverage starts at $10/month for Routine Wellness or $25/month for Advanced Wellness.
|Routine Wellness||Advanced Wellness|
|Heartworm test or FELV screen||$15||$15|
|Microchip procedure and/or urinalysis||$20||$20|
|Spay/neuter procedure and/or wellness blood test||$80||$100|
|Canine bordetella vaccine/titer or feline FELV vaccine/titer||N/A||$15|
|Canine DHLPP vaccine/titer or feline FVRCP vaccine/titer||$15||$15|
|Rabies vaccine/titer and/or Lyme vaccine/titer, or FIP vaccine/titer||$15||$15|
You can get personalized price quotes for your pet(s) from reputable companies when you fill out just 1 short form. You can also visit our Pet Insurance Quotes page to see how the cost of 24PetWatch Pet Insurance stacks up against the competition.
There are no active 24PetWatch coupon codes at this time.
- 12:01 am on the day following enrollment: Accidents
- 2 days:
- 14 or 30 days (depending on your coverage): Cruciate ligament events
- 14 or 30 days (depending on your coverage): Hip dysplasia
My payments were raised, after being with them for over 5 years, but my dogs are old, and the new rates about the same as starting with another policy. bottomline my dog got cancer in her liver and leg, and they paid their share without a problem. my other dog has chronic allergic skin condition. since they established submissions through website, everything is easy and sensible. before, when the vet had to be involved, or the hospital admin staff, it was much more complicated and out of my control. now, very easy. no conflicts, no surprises. – Linda E., Yelp 4/23/2018
I had a very good experience so far with 24PetWatch (was SPCA insurance in Ontario, Canada)… very grateful for their coverage as I had to cover nearly 16,000$ for eye surgeries just after my pup turned 1 year old… they covered to the limit as written in the policy without any issue and in a timely manner. I have been treated well with each and every claim submission and this has been an unexpectedly bad year medically for my pups… I am so pleasantly surprised by the support that I have received during this tough time and I highly recommend them. – Oban, Consumer Affairs 11/2/2018
I adopted two sweet cats from a rescue shelter in Colorado named Every Creature Counts (now defunct), they came chipped, and obviously pre-registered since I have received emails from 24PetWatch asking me to “re-register” their chips. Of course, no one tells you this outfit wants to hit you for $85 as a “one-time” fee to even change your phone number, the cat’s name, or your contact information. This is a huge scam that preys on people’s fear of losing their pets. You believe your pet is registered, and these con artists are really holding the chip number hostage… and until you pay up, you can’t even update your damned phone number! – Bob, Consumer Affairs 1/22/2018
Adopted a new cat and started a trial of their insurance. Sent several emails requesting cancellation with no response. Just got off the phone with a high pressure salesman with whom it took about 6 repetitions of “I want to cancel this trial” for him to finally relent. Was supposed to send me an email confirmation. Never received it. Faxed them a request for confirmation. Not answered. Would give zero stars if possible. Stay away! – Band E., Yelp 1/3/2018
What can happen if you don’t have pet insurance? Even minor accidents and illnesses can break your wallet — what’s the average vet bill if your dog ingests a foreign object and needs surgery? A whopping $3,275, according to Preventive Vet! With serious accidents and illnesses, not being insured can be devastating.
24PetWatch does have some good features so it may be a good fit for you. But you may be able to do better for the price. Read our pet insurance comparison to see how 24PetWatch compares against other top pet insurance companies.
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