PetFirst Pet Insurance Reviews: Customer Service, Wellness Plans, Claims, And More

Dog with stethoscope at vet (Caption: PetFirst Pet Insurance Review)PetFirst was founded in 2004 and bought by MetLife in December 2019. Even though it’s been in business for more than 15 years, customer reviews were difficult to find. It has a short waiting period for accidents (only one day after enrollment).

PetFirst is one of the few pet insurance companies to offer a $0 deductible. It also offers a 100% reimbursement, something only a few other pet insurance companies offer. We suggest you request a quote and read a sample policy to see if PetFirst is a good fit for you and your pup.

PetFirst Pet Insurance

3.8 / 5
PetFirst Pet Insurance
Policy Coverage 4.5
Customer Service & Reputation 3.7
Claim Repayment 2.9
Price Of Policy 2.9
Plan Customization 5.0


  • Optional wellness plan (must purchase in conjunction with pet insurance)
  • No vet exam required for enrollment
  • No waiting period for accidents
  • BBB rating: A+
  • 5% discount for second policy and 10% discount for three or more policies
  • Claim repayment averages 10-14 days


  • Doesn’t cover all non-routine dental treatments
  • Must purchase routine care coverage for behavioral therapy coverage
  • Doesn’t cover your pet if they travel outside the U.S. with you

PetFirst Pet Insurance Promo Code

Use this link to get the best deal we can offer from PetFirst.

Consider All Your Pet Insurance Options

When we ran some sample price quotes, PetFirst was consistently in the middle of the pack. However, price isn’t everything. We rate the best pet insurance companies based on coverage, customer service and reputation, claim repayment, price, plan customizations, and more. Find out who we chose as our #1 pick in our pet insurance reviews.

Would you insure your pet with PetFirst?