Petplan vs Pets Best: Who’s Best in Class?

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Petplan vs Pets Best logosPetplan and Pets Best are 2 of the best pet insurance companies, offering great coverage, competitive prices and quick claim repayments. So how do you choose between the two?

As always, be sure to get your own quote to get an idea of what each will cost you. Additionally, consider the criteria we’ve laid out in this comparison below.

Visit Petplan’s Website | Visit Pets Best’s Website

 PetplanPets Best
Policy CoverageCheckmarkCheckmark
Customer Service & ReputationCheckmark
Timeliness of Claim RepaymentCheckmark
Price of PolicyCheckmark
Overall WinnerCheckmark

Policy Coverage

It’s helpful to see how Petplan and Pets Best compare when you see what’s covered by each company side by side. The table below shows how the 2 are similar and how they differ in what they cover.

 Pets BestPetplan
Overall Ranking in our Pet Insurance Reviews2nd3rd
Blood TestsCheckmarkCheckmark
Emergency CareCheckmarkCheckmark
20% copay unless it's life threatening (covered at 100%)
Specialty CareCheckmarkCheckmark
Pre-Existing Conditions
Check-Ups, Vaccinations, Spay/Neuter, Teeth CleaningExtra Fee
Exam FeesCheckmarkCheckmark
Non-Routine Dental TreatmentCheckmarkCheckmark
Hip DysplasiaCheckmark
Waiting Period - 14 Days
Waiting Period - 15 Days
Chronic ConditionsCheckmarkCheckmark
Waiting Period - 14 Days
Waiting Period - 15 Days
Waiting Period - 3 Days
Waiting Period - 5 Days
Hereditary ConditionsCheckmarkCheckmark
Congenital ConditionsCheckmarkCheckmark
Cancer TreatmentsCheckmarkCheckmark
Diagnostic TreatmentCheckmarkCheckmark
Alternative/Holistic TherapyCheckmarkCheckmark
Behavioral TherapyCover related exam fees & RX medsCheckmark
Prescription MedicationsCheckmarkCheckmark
Enrollment Fee
30-Day Money Back GuaranteeCheckmarkCheckmark
Claim Limits$5,000 or Unlimited$2,500, $5,000, $10,000, $20,000, $25,000 or Unlimited
BBB RatingA+A+
UnderwriterAmerican Pet Insurance CompanyXL Specialty Insurance Company (XL Catlin)
A.M. Best RatingUnratedA
No Exam Required to Set Baseline for Pet's HealthCheckmark

As you can see, coverage is pretty similar for these two. Both cover exam fees and have short waiting periods for illnesses and accidents. Pets Best offers wellness coverage while Petplan covers behavioral therapies.

Winner: Petplan & Pets Best (Tie)

Customer Service & Reputation

Both companies have an A+ rating from the Better Business Bureau. However, Petplan’s underwriter has an A rating from A.M. Best while Pets Best’s is unrated. This is an indication that Petplan is less of a risk than Pets Best. This combined with Petplan’s history of excellent customer service makes Petplan the winner here.

Petplan Pet Insurance logoWinner: Petplan

Timeliness Of Claim Repayment

Pets Best averages claim repayments in 5 days or less. That’s pretty amazing in our eyes. Petplan’s 5 to 14 days is also a good repayment average but the company allows up to 30 days. We think it’s hard to beat Pets Best on this factor.

Pets Best logoWinner: Pets Best

Price Of Policy

Another way to compare 2 of the best pet insurance providers is to run quotes for both. Keep in mind that quotes vary based on breed, age, location and more, so it’s important to get quotes for your particular pet. We recommend running quotes from our top three pet insurance companies to help you make your decision.

Characteristics considered for these quotes:

  • Male Yellow Labrador Retriever, 8-months-old
  • No microchip, multi-pet discount or pre-existing conditions
  • Residency in Chicago, Illinois (zip code 60615)
  • Quote is from May 15, 2018
 DeductibleReimbursement %Annual MaximumPrice Per Month
Pets Best$1,00090%$5,000$23.50
Pets Best$50070%Unlimited$38.97
Pets Best$50080%Unlimited$43.84
Pets Best$25080%$5,000$54.37

Characteristics considered for these quotes:

  • Female Standard Poodle, 2-years-old
  • No microchip, multi-pet discount or pre-existing conditions
  • Residency in Tulsa, Oklahoma (zip code 74128)
  • Quote is from May 15, 2018
 DeductibleReimbursement %Annual MaximumPrice Per Month
Pets Best$1,00090%$5,000$11.08
Pets Best$50070%Unlimited$18.38
Pets Best$50080%Unlimited$20.68
Pets Best$25080%$5,000$25.65

The quotes above show how much of a toss up it can be between 2 companies. We ran other quotes in which Pets Best was among the top 2 least expensive companies, and Petplan was either in the middle of the pack or more towards the expensive end.

This is why we encourage you to get quotes for your specific dog, so you have a clear idea of how much it will cost to cover your pet from multiple companies. With the information from our collected quotes, Pets Best wins this category.

Pets Best logoWinner: Pets Best



Use coupon code CanineJournal to receive an additional 5% discount (10% total if you sign up online). Alternatively, if you call 800-237-1123 you will automatically get the additional 5% discount! You can also visit our dedicated Petplan promotions page to discuss current offers.

Pets Best

Our readers have access to an exclusive PetsBest discount of 5% off BestBenefit plans for the first year! Just use this link to get started (Eligible in all states except AK, FL, HI and TN and does not apply to accident-only plan or wellness rider). You can also visit our dedicated Pets Best promotions page to discuss current offers.

Overall Winner

In the end, we rank Pets Best higher in our pet insurance reviews than Petplan. However, keep in mind that there are other pet insurance providers that you can consider as well. You can learn about each companies’ pros, cons, pricing, coverage and more in our pet insurance reviews.

Pets Best logoWinner: Pets Best

Which company do you think is better, Petplan or Pets Best?

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Growing up, Kimberly used to get the sniffles when she was around dogs. Thankfully, she grew out of her allergy and is now able to play and snuggle with dogs as much as she wants! She and her husband adopted Sally, a four-year-old hound mix, in early 2017, and she has brought so much joy into their lives. Life as pet parents has been very rewarding.

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newest oldest most voted
Bob Gay
My lab is 9 years old and still very active. 3 years ago she blew her ACL diving off a dock after her Frisbee. Recently she got a severe kidney infection and spent 13 days in the hospital. I had so many invoices that the system wouldn’t accept them so my happiness manager had me send them to her personal account and I had them processed through her. Great company and really great employees a lot has been about cost, Well in the 6 years I’ve had petplan I would have had to save almost $2000 a year to cover medical costs. So I am a happy camper
Paw’s down, Pet’s Best in my book!