This content was reviewed by our licensed insurance agent, Michelle Schenker.
To keep the lights on, we receive affiliate commissions via some of our links. Our review process.
PetCoach began offering pet insurance under the Petco brand name in 2017 and has some impressive coverage. But there are dozens of pet insurance companies to consider for insuring your pet. Is Petco worth your consideration? Learn all about Petco’s policy, pricing, waiting periods, and more.
Petco Overall Rating
2.25/5.00
Our pet insurance experts read through each pet insurance company’s policy to provide detailed comparisons and information regarding how a provider fares against others in the industry. We also speak with customers, read online feedback, and communicate one-on-one with the pet insurance companies to obtain a well-rounded, unbiased analysis of a company’s standings.
Our team rates pet insurance companies based on several factors, including A.M. Best ratings (an indicator of financial stability), claim processing reputations, contract coverage, customer service, pricing, plan customizations, and more.
Pros & Cons Comparison Table
| Pros | Cons |
|---|---|
| No lifetime or per-incident payout limits with any plan | No wellness plan |
| No upper age limits | Premiums were higher than average when we ran quotes |
| BBB rating: B | 14-day waiting period for accidents (some cover accidents within 2-3 days) |
| 30-day money-back guarantee | If there’s a knee injury prior to enrollment or during the waiting period, they won’t cover the second leg if an injury occurs. It’s considered a bilateral condition. |
| 10% multi-pet discount | |
| Covers alternative therapies, like acupuncture | |
| Your pet is covered when they travel with you in the U.S., Canada, Guam, Puerto Rico, U.S. Virgin Islands, and other U.S. territories |
Alternatives To Petco Dog Insurance
We don’t include Petco (or any company with less than five years of pet insurance experience) in our annual rankings. Why? Because it takes time for providers to establish consistent pricing and customer experience. To find the best, our experts regularly analyze over a dozen established companies. Learn more in our top pet insurance reviews.
Key Features
- Provider: PetCoach, LLC, marketed as Petco Pet Insurance.
- Underwriter: United States Fire Insurance Company (administered by C&F Insurance Agency, Inc., a Crum & Forster company)
- A.M. Best rating: A
- Bilateral exclusions include ligament and knee conditions (a condition or disease that affects both sides of the body)
- Claims process:
- Must submit claims within 270 days via the online portal
- Direct deposit or check reimbursement is available
- 30-day money-back guarantee
- Offers pre-approval of estimates/procedures in advance of treatment
Pre-Existing Conditions
Pet insurance providers don’t cover pre-existing conditions, but the specific definitions can vary by company. A pre-existing condition is defined by Petco in their policy as:
Illness, disease, injury, or change to your pet’s health that first occurs or shows symptoms before coverage is effective or during a waiting period. This includes conditions that are related to, secondary, or resultant from a pre-existing condition.
Petco covers curable pre-existing conditions after 180 days. This doesn’t apply to ligament and knee conditions.
Customer Service
- Phone: 833-898-7387
- Email: [email protected]
Waiting Periods
- 14 days: Illnesses
- 14 days: Accidents
- 14 days: Ligament issues (i.e., cruciates) and knee conditions
- 14 days: Hip dysplasia
What Does Petco Pet Insurance Cover?
The details below are for Petco’s accident and illness policy. Petco also offers an accident-only plan, which we discuss in more detail below.
Please know that none of the providers in our pet insurance comparison cover pre-existing conditions or cremation and burial costs. All of them cover the following items when deemed medically necessary: x-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, specialized exams, surgery, hospitalization, emergency care, specialty care, hydrotherapy, chronic conditions, cancer, diagnostic treatment, alternative/holistic therapy, and euthanasia. However, there may be limitations to this coverage, so please check your policy.
| Condition | Covered By Petco |
|---|---|
| Exam Required To Set Health Baseline |  |
| Behavioral Therapies |  |
| Exam Fees | |
| Wellness Care Available For An Extra Fee | |
| Non-Routine Dental Treatment | |
| Hereditary Conditions | |
| Congenital Conditions | |
| Prescription Medication | |
| Breed, Whelping, Pregnancy | |
| Cosmetic Procedures (e.g., Tail Docking, Ear Cropping, Dew Claw Removal) Unless Medically Necessary | |
Accident-Only Plan
Petco’s Accident-Only plan covers items related to injuries and accidents, including:
- Torn ligaments
- Broken bones
- Bite wounds
- Cuts
- Lodged foreign objects
- Toxic ingestions
How Much Does Petco Insurance Cost?
We’ve gathered some sample prices from Petco dog insurance for its accident and illness coverage plan. You can choose deductibles of either $100, $250, or $500. You also have three reimbursement options: 70%, 80%, or 90%.
They offer annual payout limits of $5,000, $10,000, $15,000, $20,000, or unlimited, and there are no lifetime payout limits. Individual premium prices are based on age, breed, and location. Petco Insurance prices below are from July 2021.
| Breed | Labrador Retriever | Golden Retriever | Mixed Breed Dog (45 lbs) | Yorkshire Terrier | Mixed Breed Cat |
|---|---|---|---|---|---|
| Age | 3 Years | 2 Years | 5 Years | 2 Months | 4 Years |
| Location | Virginia (22901) | California (90210) | Indiana (46201) | Florida (33601) | Illinois (60169) |
| Reimbursement Level | 80% | 80% | 80% | 70% | 80% |
| Annual Deductible | $250 | $500 | $500 | $100 | $250 |
| Annual Payout Limit | Unlimited | Unlimited | $15,000 | $5,000 | $10,000 |
| Price Per Month | $87.76 | $95.70 | $49.18 | $37.70 | $22.27 |
What Do People Think Of Petco Pet Insurance?
Typically we try to share a couple of positive reviews and complaints about a pet insurance company. However, this company is newer, so it’s difficult to find Petco pet insurance reviews from customers.
Is Petco The Best Pet Insurance?
Petco’s pet health insurance has competitive coverage and a variety of policy customization options to help it best fit your budget and needs. However, Petco is fairly new to the pet insurance marketplace, so we’d like to hear more about customers’ experiences before recommending them to you.
If you’re unsure about signing up for Petco Insurance, you can consider other options. Read our best pet insurance article to learn more about our top picks ranked based on coverage, customer service, price, and more.
Tagged With: Review, Reviewed By Insurance Agent
