Banfield Wellness Plan Reviews: Is It Worth It?

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Banfield Pet Hospital logoWant to make sure your pet gets all of his healthcare needs met? Have you been searching for reliable and affordable pet insurance? In your pet health insurance search you may have come across Banfield. Although sometimes referred to as Banfield Pet Insurance, Banfield isn’t actually pet insurance — it’s a wellness membership plan (who’s logo suggests they are a vet’s office). Despite all this confusion, the major question we have — is Banfield wellness care worth it? Their plans don’t cover illness or injury, only preventative care. Here in our Banfield Wellness Plan Review, we’ll give you details about what you get with their plans, pricing, customer reviews and more.

If you are looking for a more comprehensive insurance plan to cover accidents and illness in addition to preventative care, you may want to consider pet health insurance.

Banfield Wellness Plan Review

Visit Banfield’s Website

A bit of background first. Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in more than 800 PetSmart stores across the country. Their plans offer affordable packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. They offer a one-time sign-up fee and monthly payments that start at $12.95.

Pros

Cons

  • Affordable pricing compared to similar wellness plans
  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available
  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • A number Banfield reviews online complain about upselling while at appointments so it rarely end up being free

Plans & Pricing

Banfield Wellness Plan prices start at $12.95 per month and vary by species, location and services. They offer three plan levels for each type of pet: dogs, puppies, cats and kittens. Their basic plan for dogs includes:

  • Comprehensive physical exam, 2 per year
  • Vaccinations
  • Diagnostic Testing
  • Fecal Exams, 2 per year
  • Deworming, 2 per year
  • Unlimited free office visits
  • 10% off other Banfield services and products

Higher level plans include such services as urine testing, dental cleaning, preventative care x-rays, as well as higher discounts on their services and products. Optional add-ons include: parasite control, spay/neuter, additional dental, chronic care and a canine DNA test.

Do You Need a Pet Wellness Plan?

We think the primary questions to ask yourself if you are considering this:

  1. Do you have a local Pet Smart store and is it close enough that you would go there over your current vet’s office?
  2. Have you met the vets that work there and do you feel comfortable with them caring for your pet?
  3. Can you budget on your own for wellness care for your pet or would a plan like this help you be more financially prepared for the regular vet needs of your pet?

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth it?

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most important factor. Second, if your pup is healthy and young but finished chewing everything it finds, a Banfield plan may be all you need for preventative care. But if you have a new puppy who is constantly into trouble, your dog is older with greater health concerns or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury. Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance.

Pet insurance comes with a higher monthly price tag, of course, but it could be your better option in the long run. If you’re considering pet insurance, be sure to check out our Pet Insurance Reviews comparison article and our top pick, Healthy Paws pet insurance.  Another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

Sally grew up in a feline-only home, but cat allergies in her early 20’s made it an easy transition to dog ownership. And she couldn’t be happier with her canine shadow, who’s been at her side (literally) for years. No longer a cat person for obvious reasons, Sally is now a true bone-ified dog lover.

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20 Comments on "Banfield Wellness Plan Reviews: Is It Worth It?"

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Holly andrews
Holly andrews
Do NOT do this !!!!! If you try to cancel because your daughter needs a wheelchair they say you owe the $400 for one visit!!!!! Plus you still have to pay something when you take them in! Biggest con EVER!!!!!!!
Maris Mitchell
Maris Mitchell
Beware. Auto renew commits you to another complete year of payments. You’re brought in on a comprehensive exam and charged for a physical exam. They upscale services mot covered by your discount plan. I’ve never left paying less than 75. Bucks and still pay almost 360. A year. Where’s the savings. Save your money in case of an actual emergency. You can purchase your vaccinations from your dog groomer for 20 dollars and at least there’s a relationship there.
They say theyre not insurance but to me is a lot like auto or gome insurance. You pay the premiums and still have to pay for your service. Geez
Robert
Robert
Do not join this because it is a total scam…they bring you in once a month to milk you out of money and if your pet dies you still owe them! Check out Embrace for real pet insurance….it works and they are Johnny on the spot when it comes to paying out!
Mykensie
Mykensie
I had the same experience of Sandy below. I called to cancel my contract and they said then I owed $250 for PAST services. Not worth it. My last experience at the vet there was terrible. I requested my dog’s blood be drawn in the room. The vet tech said that my dog would become aggressive around me and we couldn’t do that. So what ended up happening is they worked my dog up into a panic attack and had to come back into the room to do a very difficult veni-puncture with me as he was all worked up. It didn’t have to happen like that if the tech had simply listened to me in the first place. Obviously they don’t hire the best staff.
Sandy
Sandy
Do not sign up for the Plan. It is a complete rip off. I had to leave my job due to my husbands relocation, and tried to cancel my plan. They told me I owed them $350 + because my plan had just renewed and it was for services owed on my cat. I said what about the over $400 I paid in this whole year you haven’t used! She said when your plan renews if you didn’t use the money paid in on the year before it goes away. Goes away? Wth does it go to???? It’s complete bull crap is what it is. They are ripping off tons of people who work hard for a living. Well to their surprise it won’t be there because I have no money in my account when they go to try to collect. I don’t have a job. They should’ve listened.
Martha
Martha
that is true, my Yorkshire puppy had an accident and broke his leg, I called my local banfield hospital and since I didn’t have $ to pay at the time, they told me they couldn’t help my puppy, he was in so much pain, I tried to check local vet hospitals but they all denied the services unless I paid at the time. I also called another place and they told me that the only way to treat my puppy was if I surrender him…. but first they asked me what kind of breed was my puppy before they told me I had to surrender him… I broke my heart but He needed to be treat.. every since I’ve been so sad….. Banfield is a rip off…. ah I couldn’t canceled my plan since my puppy got neutered just 3 weeks before the accident….
Anonymous
Anonymous
DO NOT EVER TAKE YOUR BELOVED PET TO BANFIELD. The vets and techs are nothing more than salespeople with huge quotas on Non-Core Vaccines and other products including their Wellness Plan. If they don’t meet or refuse their quotas they are summarily fired! The PetSmart salespeople are more knowledgeable than the Banfield Veterinarians. PetSmart PLEASE SEVER THIS PARTNERSHIP AND KICK BANFIELD OFF YOUR PROPERTY!! Beware of what you think are independently owned vet practices and hospitals as the Banfield name has become so disreputable, they or their parent company are buying up vet practices and hospitals to sell their vet products, BUT leaving the name alone. HOWEVER, same rules apply: if the vet refuses to meet what he believes is a dangerous quota, not in the best interest of the health of the animals he treats, he gets fired. STAY AWAY FROM BANFIELD!!
7734
7734
Anonymous…thank you for your statement. You said exactly what I’m feeling. Banfield is a ripoff. They should be investigated and shut down until they git it together.
Vlado
Vlado
This is a big company scam!!! We singed up in April and our cat passed away after 1 month. We have visited Banfield only once and when I wanted to cancel the plan they said that we have already used $496.66 and that needs to be paid.
Sarah
Sarah
I may be the only one who chimes into say it’s worth, IF…..

I have had a wellness plan for my pets for the last few years. Here’s the thing…IF you just take your pet once a year for an exam/vaccines/bloodwork (which by the way some are only needed every three years), it’s not worth it. IF you have a pet with chronic illness or a pet who gets sick from time to time, I have always found it worth it. JUST to WALK IN THE DOOR, it costs you $52.00. It always seems that at least one or two things come up each year. You have to do the math. IF you have a healthy animal who rarely gets sick then I would say the wellness plan isn’t worth it. IF you have a pet who needs to be seen a couple of times outside of their exam, it’s worth it. I have had times where my dog had diarrhea…took them in and did not pay a cent for an exam, but did walk home with medication which was actually discounted because we have a wellness plan.

It has been worth it for us…I had a pet with cancer and a pet with addisons disease. Every office visit is free…discounts on meds, their vaccines were included (if needed), and there were discounts on tests.

c.oneill
c.oneill
Don’t do it!!! After having the Optimum wellness plan for over 10 years, my dear pet passed away. When I called to cancel the plan, they told me I owed them nearly $200 to cover the expenses I used ‘over’ the plan that year. A total rip off!!!
Jill
Jill
I do not recommend Banfield. I thought I would save money and gain convenience (walk-in services, multiple locations across the country) by using the Wellness plan. What I gained was a distrust and a fear for my dogs health.

It is general policy that the wellness exam is a drop off service which means your pet sit in the “back room” in a crate until the vets have time do an exam sometime during the day. In this case, you the owner are not present to observe the exam and ask questions. You CAN schedule an exam with your pet in an exam room, but the clinic I used still took my dog to the back for shots, draw blood, etc. Apparently, the brief back-room experience qualifies for a $25 “hospitalization fee” because that is what I was charged and that is the explanation I was given by a front desk staff (after not getting an answer as to the fee when asking other staff).

I question their practices. While in the “back room”, my dog was administered three optional vaccines without my consent. The injection site swelled up like a golf ball and the vaccines caused my dog to be extremely sedated for three days. I never understood the philosophy of this practice. Since the cost of vaccines are included in the Wellness plan, Banfield did not make more money by giving the vaccines. Instead, they lost money on the cost of the vaccines all the while giving my dog vaccines I did not want given.

My dog died of unknown causes at age 9.

Mary Baniak
Mary Baniak
Learn from our costly mistake. DO NOT take your pet to Banfield Hospital. Big rip off company!!
We purchased the $420 plan which was to include neutering and puppy shots and so much more. Each time we spent additional money. At least $50 to $94 every time he needed shots.
Well, we took our puppy in on December 26, 2016 to be neutered.
They called and said his liver enzymes were high. They suggested they run a second more comprehensive blood test which would cost $70 extra. I gave them the okay to proceed.
Again they call saying my puppy has a liver problem and they can’t operate. I said our puppy is so lively and energetic how could he have a liver problem. They said that is typical not to show signs of liver problems.
They prescribed a $98 bag of dog food, and called a lab across the street for an ultrasound and other additional test. The cost was going to be around $700.
My husband said no.
I said let’s get a second opinion. We took our puppy to Webster Animal Hospital. Sure enough there is nothing wrong with our sweet puppy. Webster neutered our puppy and our puppy is completely fine.
I asked Banfield to stop charging us $35.00 a month since they didn’t do the neutering.
They said if we cancel the agreement we will have to pay $643.00 for all the shots we did receive. Keep in mind the plan is $420.00.
We called the main office and got the same line of garbage.
What an unethical company!!! They care more about their bottom line than they do about the animals they are treating or the clients they are taking advantage of.
They should be ashamed of how the operate.
Meg
Don’t do it! Banfield seems to set the pricing of the vet services – so, you are paying them a monthly fee, but appointments always go over, and so you end up paying their prices for appointment services. If you get rid of your pet or your pet dies, you keep on paying the monthly fee until you’ve met what they consider to have been the cost of the services you receive. All I can say is don’t do it! Or at least research it thoroughly.
Mayvelin Riveron
Mayvelin Riveron
Never thought I would find myself writing a review, but I feel as if I have to help others and open their eyes. On October 18th, 2016, I took my miniature schnauzer, China, to the Pembroke Pines Banfield Pet Hospital for a routine check-up. I mentioned to the front staff that her appetite had decreased, but figured it was due to her 12 years of age. They called me a few hours later to inform me that China had an infected uterus and it had to be removed or she would eventually die. I found it suspicious that her daughter, Salty, had just been there a month before her and suffered from the same condition and had to have emergency surgery to have her uterus removed as well. I payed $1,100 for Salty’s surgery. I brought this up and they told me it was a plainly coincidental, but stressed that she was in dire need for the removal and it had to be performed immediately to save her life. China, being my baby girl, I figured I had to do what I could to save her life. Even if I was broke, even if I had my suspicions. I pulled together every last cent I could and paid another $1,100. I picked China up that evening and took her home. She seemed sedated and out of it that night but the next day was back to normal or so I thought. At around 10 pm on October 18th, China had a horrible seizure, I panicked and called Banfield, which was closed, so I called a 24 hour vet and they told me all I could do is wait and make sure she didn’t get hurt till it passed. So my family and I decided to wait till the morning to take her back to Banfield. China had four more seizures that night. I took her back to Banfield in the morning in tears, October 19th, a day I will never forget. She had another seizure in the car, almost causing me to get into an accident. I walked in with her foaming from her mouth and tears in my eyes. They took her and told me they would contact me once they evaluated her. China had never, in her 12 years, had a seizure. They called me an hour later, informing me her surgery might have caused the seizures and they needed to administer a shot, another $200 to help her. I mentioned the fact that she had never had seizures before and that I was flat broke. I had her on the “wellness” plan and if there was anything they can help me with.. if this plan covered anything at all? They passed me around to different staff and I eventually agreed to pay the fee. They then transferred me to “the front”. They thought they had put me on hold but apparently hadn’t. I then heard them being completely unprofessional and disrespectful. Talking about how they were going to get my money, called me crazy and how they had covered “their ass” about the amount they had asked for. Once back on, I explained that I had heard their entire conversation and was hurt by the fact that they had absolutely no compassion for people going through such a traumatic event and that I had been nothing but kind and respectful towards them. The staff shrugged it off, somewhat apologizing and once again took my payment. That evening, I picked up China..but it wasn’t China anymore. She was lost. They told me to take her to a 24 hour emergency vet for the night and I explained I had absolutely no money left. So they said to just monitor her. Dr. Levitz told me to please call and email her in the am to let her know how she was doing and she seemed truly concerned. I drove China home that evening, she cried the whole ride while my son held her in his lap. China died an hour later in my arms at home. She slowly stopped breathing. I was and still am devastated. I emailed and called the doctor the next morning and told her that she had passed and never got a call back or a response to my email. Today I called Banfield to cancel China’s health plan and they told me I needed to continue paying for the next twelve months, till October 2017. My baby died, why do I need to continue to pay for my pet who is not even with us. Insurance for a non existent pet. When you walk in with a sick pet and they throw books of paperwork at you, you don’t have time to read the fine print. You just sign away and beg for their help. This corperation is made up of money vampires. They don’t care about your pet, they don’t care about you or your situation they just want your money. I believe I made the wrong decision and it cost the life of my beautiful girl. Unprofessionalism, no respect, no honor or truth to this hospital. DO NOT TAKE YOUR PETS HERE.
Alexus Fisher
Alexus Fisher
I cried for you im so sorry this happened to you
Cyndi
Cyndi
so sorry for your loss and terrible treatment at Banfield. They are a scam company preying on those of us who love our pets. I will Never use them again and have even stopped shopping at Petsmart. Loss of revenue is the only thing they understand. Hopefully someone will file a class action suit against them for unethical practice. I’ll sign up for that in a heartbeat.
kathleen brennan
kathleen brennan
Anyone in Florida with banfield issues please contact me at Pepsimom419@aol.com working to lobby state attorney general to go after them for malpractice, deception insurance plans, etc.
Guest
Guest
I wasn’t aware that preventative health care plans existed for pets but makes sense. I really appreciate you explaining how Banfield works and helping me decide if it’s worth it for my pup Grizzy. He’s just a puppy now so I figured if I started being proactive about his health now I can help him live a longer, better life. I’m debating if I should get Banfield in addition to regular pet insurance perhaps there are some pet insurance plans that also cover wellness. Either way, thanks Sally for the information!
Alyssa
Alyssa
Honestly, if you are thinking of getting a Wellness Plan from Banfield, you’d be better just putting the money you’d pay monthly to them away in a savings account to use when needed. The plans only cover check-ups and basic visits, which you could pay for yourself easily if you are putting $30 bucks into savings monthly.

It will mean you have to pay upfront for the cost of your puppies neuter (if you are planning on neutering that is) but the Banfield Wellness Plans are a scam. They never end up actually covering all that they say they will, and if they do cover what they said there is always something that “comes up” and isn’t covered making the visit cost you something.

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