Banfield Wellness Plan Reviews: Is It Worth It?

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Banfield Pet Hospital logoAlthough sometimes referred to as Banfield Pet Insurance, Banfield isn’t pet insurance — it’s a wellness membership plan (whose logo suggests it’s a vet’s office). Despite all this confusion, the primary question we have — is Banfield wellness care worth it? Its plans don’t cover illness or injury, only preventative care.

If you’re looking for a more comprehensive insurance plan to cover accidents and illnesses in addition to preventative care, you may want to consider pet health insurance.

Visit Banfield’s Website

Article Overview

How Does Banfield Wellness Plan Work?

Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in almost 1,000 PetSmart stores across the country. Its plans offer packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. It requires a one-time sign-up fee and monthly payments that start at $12.95.

Pros

Cons

  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available
  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • Some Banfield reviews online complain about upselling while at appointments, so it rarely ends up being free
  • Plans can become more expensive than competitors’ wellness plans
  • Must visit a Banfield location

Pricing

Banfield Wellness Plan prices start at $12.95 per month and vary by species, location and services. It offers 3 plan levels for each type of pet: dogs, puppies, cats and kittens. Its basic plan for dogs includes:

  • Comprehensive physical exam, 2 per year
  • Vaccinations
  • Diagnostic Testing
  • Fecal Exams, 2 per year
  • Deworming, 2 per year
  • Unlimited office visits
  • 10% off other Banfield services and products

Higher level plans include such services as urine testing, dental cleaning and preventative care x-rays, as well as higher discounts on their services and products. Optional add-ons include parasite control, spay/neuter, additional dental, chronic care and a canine DNA test.

Banfield User Reviews

Typically we post 2 positive and 2 negative reviews that we’ve found online when we do an individual review like this. However, our readers have been so helpful that we encourage you to take a look at our comment section for the most up-to-date customer reviews that we have.

Do You Need A Pet Wellness Plan?

We think the primary questions to ask yourself if you’re considering a wellness plan include:

  1. Do I have a local Pet Smart store, and is it close enough that I would go there vs my current vet’s office?
  2. Have I met the vets that work there, and do I feel comfortable with them caring for my pet?
  3. Can I budget on my own for wellness care for my pet, or would a plan like this help me prepare financially for my pet’s regular preventative needs?

Before you sign up with Banfield, here are some other pet wellness insurance options you should consider.

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth It?

Visit Banfield’s Website

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most crucial factor.

Second, if your pup is healthy and young and has finished chewing everything it finds, a Banfield plan may be all you need for preventative care. If you have a new puppy who is always in trouble, your dog is older with more significant health concerns but few preexisting conditions, or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury.

Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance. Pet insurance can come with a higher monthly price tag, but it could be your better option in the long run.

If you’re considering pet insurance, be sure to check out our Pet Insurance Reviews comparison article. Many of the pet insurance companies offer wellness plans as add-on products to their health insurance. Another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

About The Author:

Sally holds a BA in English from James Madison University and began her 25-year writing career as a grad student at the UNC-Chapel Hill School of Journalism & Mass Communications. She’s been a pet parent since college years (and spent her whole childhood with pets).

Now as a parent of two teenagers, she’s made sure to raise her daughters to learn how to love and care for pets (and other animals) in the most responsible and loving ways. As a result, she and her daughters now have 5 rescued dogs and cats who essentially rule their home! Sally has also volunteered over the years to help raise funds for various animal nonprofit organizations.

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Jen
I personally think Banfield is a waste of your money!! I adopted an older dog and brought him into the nearest location where I needed them to do a check-up plus give him his rabies shot. They helped sign me up for their package which cost me around $60 a month. They did their extra tests and told me my dog had heartworm even though the rescue agency I purchased my dog from assured me he didn’t. Almost $500 of EXTRA costs later, they told me he didn’t have heartworms and it must have been a false positive. I was furious as the vet explained to me how painful this was going to be for my new dog before she had all the facts. Long story short, I never went back but still had to pay the monthly fee. Do your research and look for reliable vets plus insurance plans that cover more than just a check-up!!
Tyler
We had a terrible experience. We had three small mixed chihuahuas and two cats. We had them all on a top tier plan so we were paying over 200 a month for all five. Not all vaccinations were included and often times the vets would talk us out of vaccinating our cats. Our oldest dog died of congestive heart failure less than six months of having her on the plan, in the four appointments she went to not one of the vets or their assistants brought up that she may have had something up with her, even when my husband said point blank on two separate appointments that she had become increasingly lethargic and was concerned about her wheezing which was new. We ended up taking her to urgent care one horrible fall night where we had to put her to sleep. The vet techs there were all shocked that our vet had never said anything to us. We don’t take any of them there anymore I canceled renewing the “preventative plan” or whatever they call it. We still shop at pets smart but we found a family ran/owned vet clinic where the care is about our pets and not boosting corporate sales. I’d rather go to a place where they see the same vet who remembers them and us than a random vet who just happened to be scheduled.
Joyce
I have never had any problems with the clinics themselves and if you have a healthy pet then a plan isn’t a bad idea. But I did put my 16 year old cat on a plan and ended up having to put him down. He received his first comprehensive exam and probably not even a full dental when I was informed he was very sick and didn’t just have an abscess tooth and that I would need to put him down. He never received a single vaccination and was seen twice by this clinic in less then a month but he somehow used his entire plan amount so that I can’t just pay it out. I will have a painful monthly reminder that my baby is gone. But outside of that if you have a healthy pet it’s not a bad deal, if you have an elderly or seriously sick pet I wouldn’t do it. My elderly pup is on a plan and she will probably finish out the year and we will look elsewhere after that.
steph
Took my dog here to update vaccinations after re-locating. Should have been a $50-75.00 one-time cost. I was socially pressured into a preventative care “Wellness Plan.” #FLORIDA. FYI. Most ETHICAL veterinarians do not push services and products that are not absolutely necessary. The wellness plan entitled her to annual exam, vaccinations, blood work, and a dental cleaning for $39.99/mo. Since the vaccinations my dog has acquired food allergies she did not have before. The wellness plan includes annual vaccinations but it is safer to opt for the 3yr. vaccines as there has been concern that some annual vaccines can have adverse affects. When she acquired the allergy they tried to steer me towards over-priced food stating she was probably allergic to chicken. She proceeded to state that many dogs had recently been acquiring food allergies. My dog eats chicken and eggs frequently in her diet with no adverse affects and a variety of other meats she does not have allergy to.

I was told I needed to wait at least 6mo. to 1yr. to schedule the dental. Lack of dental appointment availability meant I could not access the dental until after my contract was set to auto-renew. If I terminate contract then I waive access to services owed. Despite having recent blood work on file, they took additional blood work. I thought that it was all covered and would roll-over from previous services not accessible in the prior year. However, when I went to cancel I was told that it does not roll-over nor is it pro-rated. I got trapped into another year of the plan for services rendered because the new blood work and vet access was $300.00 price differential and the annual contract to keep the services is $468.00. It is cheaper to keep the plan than to terminate it after services I should have had easier access to prior to the contract roll-over. The woman I spoke with on Customer Service was condescending, un-willing to provide a reasonable compromise on the miscommunication of benefits and liabilities, and proceeded to shame me with statements about Banfield’s preventative care practices and “what all dogs deserve.” I have background in science and vet-care experience and life-long experience with animals. An animals needs are a case by case basis, some preventative care is necessary other is useful but not necessary up to a certain age. The behavior and strategy implies that only people who can pay for Banfield’s Preventative Care should own dogs. It is equally unethical as it is classist, as it implies there are not other cost-effective approaches to animal wellness.

Barbara
I found a kitten on the side of a road and brought him to Petsmart with a first visit coupon. They convinced me into getting the wellness plan. What a BIG mistake!!!! They also told me the kitten had a ear infection and charged me $40. Found out no infection. Also, they are extremely higher in all areas of the bill than a regular vet. I tried to get my money back and they cheated me out of an additional $50. Technically $100. because of the coupon. Learn by my mistake and take your animal elsewhere!
Yoshi's mom
I lost my puppy in a car accident. Yoshi only received 4 vaccines… and lost him before his next round of vaccines… they are still charging me for 12 months.. (the contract time.) They say that $35 x 12 is less than paying for the 4 vaccines that he received… Thay said he had an ear infection.. Left him some ear drops that cost $40 … I didn’t used them, ended up just washing his ears with that ear solution… and he never scratched his ears or anything….

Do not do it..

I don’t think it was worth it…

Ricki Garrett
This is my second year with Banfield. There was an issue but it got resolved to my liking. My sister & neighbor both used Banfield so three of us are happy with what we pay for. The yearly cost is less then what other vets charge for teeth cleaning.
My neighbor had to let her 14 ý/o dog be put to sleep. Banfield took care of both of them at the worst time for them. Neighbor is still impressed with the staffs caring way.
I say give them a try.
Stephanie
Hello,
First of all I want to express how great the veterinarians are with my animals they had nothing to do with the way they treat them they are great. This email is specific to the customer service issues that I have with your clinics. Every single clinic that I go to which have been a couple because I needed to test out different waters due to the bad customer service. When I call I dont get a single assist with my pet even though they’re on their 3rd maybe even 4th year of a plan. Now that I have an emergency I do not matter at all, and mostly get attitude when I need help.

Secondly, not only are their postings and listings out there that urgent care is also included during regular business hours, even as an emergency, are included with their plans….I just talked to several clinics and that is not an available service that any clinic offers?!
I don’t understand how I’m paying so much money ever single month for no benefits as well. I have a senior dog and in paying alot to make sure that she is going to be taking care of and not only is she not, all the plan does is cover comprehensive exams, dental and pretty much a work up and that’s it. Other plans out there put yours to shame and trust me I’ve been doing research and I will be switching it over as soon as my plan is up.

Also your clinics never have available appointments anytime soon, so I’m paying every month again for your services that aren’t actual services when I need them. I suggest you take a long hard look at the services that you do offer and then maybe put a little bit of urgent care in their for people who actually have emergency situations with their animals during regular hours.

Normally I just let stuff like this go but after the horrific services I had when my other Sr dog fell sick and they couldn’t help me for a week out. She died, I blame banfield for their lack of compassion and care for “their” patients.
I got her seen and eventually (much suffering to her) was able to schedule an appt for banfield to put her down, to find out NOTHING was covered in the Sr plan for putting your pet down. Oh and make sure you have the $200 upfront or they will let your pet suffer. Seriously if you dont think this is wrong then that’s the problem!

Dave
So True…
We dealt with the same problem. Banfield is great at taking your money, but horrible at service. They don’t observe their hours and when you come in with an emergency, they are combative and turn you away. Our sweet puppy died due to their neglect. However, some of the pet doctors are great. But, Banfield, as a whole, should be avoided. And the Wellness Plan? Forget it! It’s a joke.
willicri
I love the hospital but hate the wellness plan. I wanted to write one for the wellness plan to let people know it is not worth the cost. Pet insurance such as Nationwide helps with the bills; it is a better all-around plan. This wellness plan will not help if any issues occur and you can not cancel at any time. If you try to cancel before they get all their money, you will have to pay for any procedures that they performed. In other words, they will receive more money then they pay regardless if you try to cancel. I had the wellness plan for more than 14 years and found out it is a waste.
Niki H
I moved and the last thing I thought about was cancelling my wellness plan. Well, life stuff happened last year and I wasn’t focused on past vet care for my pups, only future vet care. Today I realized that I’d been paying for 2 years for a plan that I haven’t used. I called to cancel and get my money back (about $1000 in total payments over 2 years). They were happy to cancel my plan, but when I asked for my money back that they never used I was told because I didn’t cancel in time that I am only getting less than $300 back. this is robbery!!! This isn’t an insurance plan where you are paying for the what-if’s. This is discounted vet care.
Day light robbery my friends…don’t sign up with them.
Steve
So you signed up for a plan, never cancelled the plan and are now mad because they won’t refund you? Sounds like this was your fault and you should have been more responsible about cancelling the plan. “Life stuff happened”? You need to grow up.
Katie Holmes
Disgusting response from Banfield. We have a pup that got injured and we needed to see a vet. This is the third time something came up and they couldn’t fit us in. I asked to cancel my plan and they gave me the run around. One of the perks on this plan is that you get unlimited visits a year, when I told the guy that he said that the plan is for preventive only and that I have to go to an emergency vet if I want care. Now they’re going to charge us if we want out of it, I want out of the plan because they’re not holding up their side of the deal and now I have to find a new vet that will see my dog–WHY AM I PAYING FOR THIS???? Will review on every site I can find and I’m calling my card company. They are absolute crooks and you do NOT get what you paid for.
Jill Laine
I loved Banfield for the last decade and have taken both my pups there. After several extremely bad experiences, not to mention wait lists a mile long to get in, I’m canceling this month. I believe in preventative wellness for pets, and I suppose it depends on where you live. I just don’t feel that Banfield cares about my pets or me, they are big business and that is it.
John
All of my munchkins are on a Banfield Wellness Plan. While I understand the negative experiences that I am reading in the comments section below, I think it is important for one to visit their local Banfield Pet Hospital to determine if they are a good fit for your household. If you adopt and the adoption agency is part of the PetSmart Adoption Partner Program, you’ll get a free visit to any Banfield Pet Hospital.

My experiences with Banfield has always been positive. In fact, my Veterinarians have a lot of experience and they can usually help me understand what’s going on without having the need to run expensive lab work. My local Banfield Pet Hospital looks for ways to help me save costs with my animals. Preventative Care is the best form of medicine and I am a firm believer in that position. Banfield’s Wellness Plan covers all of the routine services that my animals need (flea & tick treatments, heartworm prevention, dental cleanings, physicals, vaccinations (including Lyme (for dogs), FeLV (for cats), and a plethora of lab work… and where I live a lot of the Vets in this area will charge an arm, leg and soul for anything you need). Another new thing they’ve implemented is the 24/7 Vet Line. If you have an animal you are concerned about that’s part of the OWP, you can chat via mobile app about any concerns. When you reach out to them, it actually flags your home clinic and the home clinic will likely give you a call to see if everything is okay and if you need an appointment.

In terms of add-ons and additional costs, I’m a little confused at the negative comments as our team here don’t upsell or force you to do any additional services. They make recommendations and will always inform you of what the costs will be upfront (that way you are not blindsided). I’m not sure if other clinics do the same, but when I feel a treatment is too expensive, my Veterinarian helps me look at alternatives to try.

Their hours are incredibly convenient and the staff at my local clinic are wonderful. But, I understand that not all clinics are built or structured the same. I’ve built a relationship with my Banfield Team and they help me with any concerns that I have with any of my munchkins. As I mentioned though, it’s always important for individuals to formulate their own opinions. I would read the information below and reach out to a Banfield Pet Hospital in your area for more information. Overall, I’m a firm believer in experiencing what happens in person so that I can make my own judgement call.

In general Banfield’s OWP is incredibly helpful for preventive care. I find great value in the care that I receive from my local clinic.

Susan
I have had 4 dogs on Banfield wellness for a period of decades. Even back when it was VetSmart. It has been the single most economical way to care for my dogs. And when they’ve needed xrays for more serious issues those are included depending on your plan. And you can upgrade your plan and get the discount in real time if needed. If you know how to work it, it’s great. I never get my prescriptions through them however. I order those online and that saves money. The ability to have free office visits included at any time was wonderful and encouraged me to take them in more often than I would have normally. And because you have multiple vets at one location you can get second opinions in no time. Sometimes same day. I would never have a dog that is not on Banfield Wellness plans again. It’s been Wonderful!!!
Quinn
Do not use Banfield or their wellness plans. I really appreciated Banfield for awhile. When I got my first dog I was in college and it felt like it saved me so much money. He also had no health issues. However as time has gone on I’ve gotten smarter. Recently I went to see them for my puppy to get her final vaccines. They told me they were going to need to remove two of her baby teeth that she had retained which I was super on board with. But then they told me that the cheapest way to do that would be to give her a full dental cleaning which wouldn’t even include the cost of the teeth pulling. So it was going to be about $550 to pull two baby teeth not including pain medication or after care. I called my mother in laws vet to see what they charged and it was less than $200 and that included pain meds, after care, and the initial exam. They also charge you $20 dollars PER EAR to clean your dogs ears. I’m so over Banfield. It’s a total scam and only one of the 6 vets at my location was even remotely competent and since he was the only good one it was difficult to get an appointment with him. Don’t use them, don’t trust them, and for the love of god don’t bother with the wellness plans because they’ll upsell and lie to you about the cost of basic procedures amounting in the hundreds of dollars.
Cynthia
Thanks. I am catching on.
Miranda
I think a large part of the problem is that people don’t understand the value of preventive care. The Wellness plans are not insurance, but they are early intervention screening for your pets. The thought process is to catch any potential issues while they are small and easy to treat. It is an affordable way to keep your pets up to date on the foundation of the care they need for life. It’s not all inclusive but good luck finding affordable care that is. I don’t know about everyone else but I had to sign a contract and I made sure to read and understand what I was signing before agreeing to the plan.
Jim Gilbert
Banfield is the worst. Advertise allyou do is wellness plans and don’t pass yourself off as a real vet. Very terrible experience and cant cancel the plan. Never go there.
Martha Ruiz
My dog just passed and I called Banfield to cancel my plan. Do you believe that I have to continue paying the monthly rate until december? They never explain this to me. I think it is cheaver to take your dog to a vet that having these plans. Any way I always finished paying a lot of money everytime I took my dog for checkup or any illness.
Beside the pain for my dog loss, I still have to pay for 5 more months. This is incredible! People be aware of this. I just called other plans just for curiosity like Nationwide and they don’t do this.
Susan
It depends on what services you have used. I have had my dogs on this wellness plan for decades over the years and have run into this and was aware of this up front as well. If you’ve already used more services than the plan costs for the year then yes, you need to pay off the use of those service. I don’t find it to be an issue. Typically paying off the monthly rate till the contract is complete costs less than it would if you had paid full price at the time of the service without the plan. Nationwide is pet insurance, not a pet wellness plan. That is the difference. An insurance plan is run completely different than a preventative wellness plan.
Jill Laine
Hi Martha, I am so sorry for your loss. I had the same situation. My dog was killed by my neighbor’s dog, and rather than show ANY empathy, the staff at Banfield didn’t even have the decency to call me when my dog’s remains came back. Like you, I had to pay for 6 months. All this after being with Banfield for about a decade. My other dog’s plan is up this month and I am canceling and never going back.
Brad
I think Banfield makes sense of you want convenience and like the monthly fee plan. For my dog for regular check ups and vaccinations, the cost is $29.95 a month x 12 = $360 plus $45 for membership fee. I took my dog to a vet and the cost for the year was $145. My wife does the Banfield thing for her dog but she likes the late hours and open Sat and Sun.
Rachel
I signed up for the wellness plan based on recommendations from my sister who works at Banfield. The employees are required by Banfield to sell or recommend the plans to visitors. I signed up and barely used any services. They charge you $20 fee/month for any late payments, which is a ridiculously expensive late fee on the $40 monthly. On top of that, they charged me twice within a two week period when I requested to have the payment date changed. I called their hotline and was told there’s nothing they can do for that change, but they’ll waive late fee this time. Tried to cancel the plan but they said the plan covers a package deal on services with 40% off. if I cancel now that they would charge me the full 100% on services, which would be $600+ now. Or I wait to be charged for an additional 5 months, which would total $550+.

The plans are also NOT the same as pet insurance. I knew this beforehand, so I was not bothered by this. But many other people sign up thinking that it is. This means that any services that are not preventative care means that you will be charged out of pocket and is NOT covered. Very useless in my opinion.

This is clearly a way to rip money off people who just want the best for their pets. Don’t fall for their so-called “wellness plans”.

Jasmine
The wellness plan is a complete scam. It is much cheaper to pay outright for these cost. I have two puppies both of which were on the plan. As soon as I could cancel right before the renew I did. If you wait even till the day of they automatically renew you and your stuck again. They upsale you in appointments products you don’t need. When I would call to make an appointment for my dog they always gave a attitude, if i’m Paying monthly for these unlimited services if I think my dog is sick you should want to look at them, there were some months we didn’t even see a vet what a waste. Everything is an “add on”. My husband went to pay on their account and he couldn’t because I was the signer on the account. I even went in with him it’s ridiculous. They don’t tell you they only save cards on file that have your name on it as the signer on the contract. We came in multiple times together trying to add his card onto the automatic payments because I was no longer working. Although I like my pets vet, this plan is a scam and I didn’t find out until later that most of these shots you can get from other programs such as the animal shelter and even Petco runs $25 dollar specials on shots. You can even do spaying and neutering. I feel for the people who have had their pets die and are still paying on the plan. This company is about money not about the animals.
Breanna
My dog passed away almost a year to the date and my husband and I were told “so sorry for your loss, the plan statement must be paid however” . Who does that?! I pay month to month and our pup wasn’t seen more than 2x in a year. Now he’s gone and we are just now able to cancel the plan. Worst ever don’t reccomend at all.
Denise
Worst Plan EVER!!!!!! Half the time they couldn’t even treat my dog because they were too inexperienced. Then it renewed and you are stuck with it and can’t cancel it without paying it off. I paid for the first year to include spaying, but because my dog was ill and couldn’t be spayed in the time allotted (5 days after the plan expired) I had to pay for the spaying AGAIN!!!!! Worst ever! Have no choice but to live through this ridiculous plan again, but I would NEVER RECOMMEND the plan or BANFIELD!!!!
Mark
The worst plan I should have never considered. What they said was a simple UTI was actually a tumor. I called to inform them that my pet was no longer alive only to be met with the reaction,”You have 4 months left on you contract and will need to make payments even though you no longer have your pet.” There wellness plan is only good if your pet is healthy not if it is sick. How ruthless to make me continue to pay even now that my dog passed 4 weeks after their wrong diagnosis. No heart and like everything else it’s all about what they can get out of you. I would not recommend these people and or their plans to anyone.
Susan Chapstick
I only used the plan for 2 months and my dog passed away. I am stuck for 58.00 a month for 10 more months
Nikki Brown
Where are ya’ll getting this info? Call Corporate and Cancel. I gifted a pet to a family member and one pet was stolen over the years. I called Banfield Corporate and cancelled both plans. No problems, no additional charges.
Lorrie Allen
You go lucky somehow. The contract does state if your pet passes you will be charged the entire year and if you forget to call and cancel on the date of renewal, it will auto renew. Pet or no pet.
Sharon bloom
Not true. I gave my puppy to my sister in another State. Had to pay off balance
ZEE
REALLY, I CALLED CORPORATE AND THEY SAID I HAD TO PAY FOR THE REST OF THE YEAR BECAUSE IT RENEWED IN MARCH AND I HAD A VISIT IN APRIL, THEREFORE I HAD TO PAY FOR THE REST OF THE YEAR
Kristin M
I just called today (8/14/19) to cancel a plan for my pet that recently passed and was informed I would still be responsible for the remainder of the plan until the month of renew (I initially called to see about reversing my last payment made because it was auto-deducted from my checking AFTER the date of my pet passing); the person I spoke with did agree to waive the NEXT (last) payment because my pet passed so close to the end of contract but the previous one taken out after my pet died, will not be refunded. This is even after having this plan for 10+ years. I asked for a detailed explanation of how this works as we will be eventually adding a new pet to our home and wanted to understand better before considering putting another pet on one of these plans- it absolutely states you will need to pay the full cost of a 1yr plan, even if your pet passes away prior- I asked a few hypotheticals, such as “what if a pet passes after only 2 months of starting a plan?” and the response was that I would need to pay the remaining 10 months per the contract. This was the corporate contact, not my local office/store. In summary, they consider it a “courtesy” to allow a payment plan versus paying it all upfront which can also be done (i.e. if someone pays upfront and their pet passes soon into the plan, they would not receive any type of refund either).
R Stevenson
Nope. Did that-they did not cancel plan.
Betty Sumerlin
I am paying for a dog I had 3 months. Contract is 1 year and they do charge for the full year. Talked to 2 people. Ridiculous.
Heidi
Same Here. Customer Service is AWFUL. If you don’t cancel within the year you are stuck no matter what with the monthly payments. Customer service reps are rude. I moved to another state where there are no Banfields around and could not get out of the contract. The only Banfield is 70 miles away and it is dirty and you HAVE to drop off your dog just for a well check. In the end, it is just money for them. No wellness for anyone. Extremely disappointed and a total scam!
E. Grazer
Beware of plan renewals.

I had two cats on Wellness Plans at Banfield for several years and received good care for a while. Saw a wonderful vet there who we just adored. Things at the hospital started changing a couple of years ago and our favorite vet left. Since then, service has been poor. One of my cats was left all day in a cage with an injured paw and not treated – no meds, nothing. They wanted to take x-rays even though I was sure it was an abscess. Vet said exam was inconclusive. Not half an hour after I picked him up the abscess burst. My other cat was misdiagnosed with FUS and I was told I had to put him on a garbage prescription diet that he was allergic to. Second and third opinions at other vets proved the misdiagnosis. I called to cancel the plans in January. The person I spoke to said my second plan expired in July and offered to downgrade the plan to basic since I hadn’t used any of the services that year.

When I called yesterday to cancel that plan, I found that the new renewal date was January of 2020 and had been set to “auto renew”! Turns out, downgrading the plan RESET THE PLAN TO DAY ONE. NONE of this was mentioned to me and I had been very clear that I no longer wanted to be a Wellness Plan member. The person who I spoke with today confirmed this by reading the notes the previous customer service agent took. Seems shady as heck not to mention that downgrading resets your cancellation date.

Thankfully, the csa I spoke with today agreed to cancel the plan so I’m no longer paying $25/mo till January. I wonder how many other people have had this experience and end up paying for months on plans they don’t use.

zorado
That is exactly what happened to me. I called to cancel in June and was told my plan auto renewed in 3/19 and went up 10 dollars per month which I said that I was never told of the increase. Then I was informed that an email was sent on the increase and that I got shots in April, therefore I would have to pay for all the shots and the rest of the year plan to 2/2020 cost roughly $420. The same service would cost 200 at another vet. Never got email. This is a scam.