Banfield Wellness Plan Reviews: Is It Worth It?

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Banfield Pet Hospital logoAlthough sometimes referred to as Banfield Pet Insurance, Banfield isn’t actually pet insurance — it’s a wellness membership plan (whose logo suggests it’s a vet’s office). Despite all this confusion, the major question we have — is Banfield wellness care worth it? Its plans don’t cover illness or injury, only preventative care.

If you are looking for a more comprehensive insurance plan to cover accidents and illness in addition to preventative care, you may want to consider pet health insurance.

Visit Banfield’s Website

Article Overview

How Does Banfield Wellness Plan Work?

Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in almost 1,000 PetSmart stores across the country. Its plans offer packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. It requires a one-time sign-up fee and monthly payments that start at $12.95.

Pros

Cons

  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available
  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • A number of Banfield reviews online complain about upselling while at appointments so it rarely ends up being free
  • Plans can become more expensive than competitors’ wellness plans
  • Must visit a Banfield location

Pricing

Banfield Wellness Plan prices start at $12.95 per month and vary by species, location and services. It offers 3 plan levels for each type of pet: dogs, puppies, cats and kittens. Its basic plan for dogs includes:

  • Comprehensive physical exam, 2 per year
  • Vaccinations
  • Diagnostic Testing
  • Fecal Exams, 2 per year
  • Deworming, 2 per year
  • Unlimited office visits
  • 10% off other Banfield services and products

Higher level plans include such services as urine testing, dental cleaning and preventative care x-rays, as well as higher discounts on their services and products. Optional add-ons include: parasite control, spay/neuter, additional dental, chronic care and a canine DNA test.

Banfield User Reviews

Typically we post 2 positive and 2 negative reviews that we’ve found online when we do an individual review like this. However, our readers have been so helpful that we encourage you take a look at our comment section for the most up-to-date customer reviews that we have.

Do You Need A Pet Wellness Plan?

We think the primary questions to ask yourself if you are considering this are the following.

  1. Do I have a local Pet Smart store and is it close enough that I would go there over my current vet’s office?
  2. Have I met the vets that work there and do I feel comfortable with them caring for my pet?
  3. Can I budget on my own for wellness care for my pet or would a plan like this help me be more financially prepared for the regular vet needs of my pet?

Before you sign up with Banfield, here are some other pet wellness insurance options you should consider.

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth It?

Visit Banfield’s Website

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most important factor.

Second, if your pup is healthy and young but finished chewing everything it finds, a Banfield plan may be all you need for preventative care. If you have a new puppy who is constantly in trouble, your dog is older with greater health concerns but few preexisting conditions, or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury.

Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance. Pet insurance can come with a higher monthly price tag, but it could be your better option in the long run.

If you’re considering pet insurance, be sure to check out our Pet Insurance Reviews comparison article. Many of the pet insurance companies offer wellness plans as add-on products to their health insurance. And yet another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.
Sally grew up in a feline-only home, but cat allergies in her early 20’s made it an easy transition to dog ownership. And she couldn’t be happier with her canine shadow, who’s been at her side (literally) for years. No longer a cat person for obvious reasons, Sally is now a true bone-ified dog lover.

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Tracey Lott Heitzman
Don’t sign up for their wellness plan… they overcharge for services so, even if your pet dies after 2 visits, you are responsible for the full amount of the plan as they charge you for the individual visits- which are easily 3xs what a normal vet office charges. Wasn’t happy with either visit I had with my cat as they wanted me to pay for a bunch of unnecessary tests. I took him back to my regular vet and after she felt his abdomen and took 1 xray of the area she had examined, he was diagnosed with cancer. He had a big tumor in his stomach and Banfield wanted to do a bunch of tests that were above and beyond their wellness plan.
Melissa Lewis
They call it a wellness plan. When i triwd to cancel it i was informed that is payment plan for services provided through out the year and to cancel it would cost $800 to cancel for both my pets. This is after a $700 bill for an emergency vist at another facility. Banfield is a very deceptive uncaring group that as much as iIwant to I cant walk away from.
Rick S.
We were new to the Johns Creek GA area and selected Banfield as our new vet. We were also convinced to sign up for the Wellness Plan. We’ve had to change to a new vet because of the poor care our aging dog received at Banfield. They seemed to miss obvious issues (ear infections and arthritis) yet routinely found the need to suggest other expensive tests. We tried to cancel the Wellness Plan after making the vet change and were told it is a non-cancellable, 12-month agreement, which will cost about $500 over the course of the year. I would NEVER recommend their Wellness Plan as it was worthless- even while we were using them for vet care.
Sandra Usry
I am very displeased with Banfield. I feel they try to sell services that are unnecessary. I am $700 poorer because of their scaring tactics. I was made to think my dog might die if I did not get an ultrasound. Ultrasound technician even felt the ultrasound was suspicious. He did not think the liver enzymes warranted an ultrasound in my 13-year-old dog but I had it anyway because Banfield said he could have a mass in his liver which I feel was a scare tactic. I was called by the vet prior to a dental cleaning to say they could not clean Tucker’s teeth because of his liver enzymes and they needed to send his blood out and that would cost. The test came back showing normal liver function but still a slighter higher liver enzyme count. We needed an ultrasound to be sure what was the matter. Had the ultrasound and now it is fine to clean his teeth with his higher liver enzyme count. Weird isn’t it? They know how much we love our pets and they play on that emotion. I am just disgusted with the whole damn thing and to boot, I could not afford to spend that amount of money. They should refund my ultrasound fee but I know they won’t. Be Wary of Banfield.
Kathleen
We purchased the middle wellness plan for two dogs who needed dental cleanings and have been very happy with multiple Banfields in the Mpls/St Paul area. Compared to what we were paying at our previous neighborhood vet, there is no comparison especially since Banfield doesn’t charge for office visits. One of our dogs is special needs and I found the vet went the extra mile to try to figure out how to treat her – she checked with a round-table vet group she belongs to and also posted video of the dog and how she moves/shakes her head. I haven’t found them trying to upsell me on add’l services or products, but, in any case you can say “NO” people. I think they handle alot more pets so the vets see more and are able to tailor their services better. I also think the vets think outside the box more than the neighborhood vet who just handles very routine visits.
Mariah
If you want a vet who isn’t being paid to be a salesperson for “prescription” food that doesn’t actually work, this isn’t the vet clinic for you. If you want a clinic that cares about your pet more than their bottom line, don’t go to Banfield. If you want a vet clinic that isn’t constantly trying to sell you things and services you and your pet do NOT NEED, go to Banfield. Don’t get me wrong I’m in no way trying to blame the staff as individuals, but the company they work at is so commercial that all employees are taught to push their prescription food as the only thing that can help your pet, when in reality its widely known that their food contains subpar ingredients and is NOT nearly as good for your pet as many many other brands of pet food are. Their company uses the fact that your pet is sick and needs help as a way of selling their products to you. They know you’d do anything for you pet, and that you’ll pay just about any amount of money for foods/prescriptions/healthcare if a vet says it might make your loved one healthy again.

I actually purchased my pet a wellness plan over 6 months when he first started having some issues with his belly/digestion. Many visits later, my pet has gotten no better. He’s gone in with the same digestive/stomach issue multiple times, and every time they have given me no answers and no way to help him. The only solution they offer me is to buy him their (extremely expensive) prescription food, which only made him worse. I’m essentially paying a monthly vet bill so that my vet can try to sell me a product that’s extremely overpriced and doesn’t work. Don’t get me wrong, if the food helped I would spend whatever it takes to get him better, but the food made him worse and when I told them that, they just offered to sell me a different kind of prescription food. Despite the fact that I know it won’t make him any better, I’m still going to waste more of my money on the prescription food they recommended the second time (after I told them the first one made him worse) and see what happens. If it helps him in ANY way I’ll update the review promptly, but the chances of that happening seem extremely low.

When I took him to get his shots updated, which is covered by his wellness plan they told me they would have to put him under to give him his shots because he seemed distressed. Funny that a purring cat sitting in my lap cuddling me seemed “too distressed” to get his shots updated without putting him under sedation. No vet has ever needed to put my cat under to give him shots. The ONLY reason I can come up with for why they would need to put him under to update his shots, is so they can charge me for an extra service that isn’t covered by his wellness plan. The exact same thing happened when he needed to be dewormed. I called their clinic and they claimed they weren’t allowed to give him a dewormer without doing a fecal exam (which costs extra because his wellness plan doesn’t cover it.) Yet somehow, not a month after I had him treated for worms at a better vet, I was at yet another appointment trying to get his stomach feeling better, and the Banfield vet offered me a dewormer and said it’s a “standard” preventative care measure and does NOT require a fecal exam. So I feel pretty safe assuming that when he actually had worms and needed the treatment they thought they could force my hand into buying a fecal exam, but when he doesn’t actually have worms and is in for a standard visit, its suddenly normal preventative care and it’s no longer their policy that I need to pay for a fecal exam before he’s given a dewormer.

Please, don’t make my mistake! Don’t waste your time or your money on their wellness plan. Don’t stress your pet out taking them to unnecessary vet appointments where they won’t actually treat your pet or help them get better. Take your loved one to a vet that isn’t being paid by a corporation to care more about money than animals.

Sandy Usry
I feel the same way. Had a bad experience.
Michelle Black
Do not buy a Banfield wellness plan for your pet. My dog Milo passed away unexpectedly after about 3 months of the plan, and they charged me for the remainder of the year. Although I called to stop the charges, they refused to cancel my plan. Banfield has no heart.
Jenna
BANFIELD WELLNESS PLAN ARE A SCAM!!!! Somehow I ended up paying $150 per month for 3 dogs… that’s about $600 a year per dog! When I called to cancel the plans for my 3 dogs (after 2 years of being a loyal customer) due to unsatisfactory services at Banfield Pet Hospital, they told me that I owed over $200 per year PER 2 DOGS additional just to cancel! They said I had to pay the difference between their services and what I paid. I said that’s fine. Then my 3rd dog had no services yet, so I thought what I had already paid would be subtracted….but no, of course not! So you have to pay them the difference for random prices that they make up, BUT WHAT YOU PAY FOR NO SERVICES WILL NEVER GET REFUNDED TO YOU!!!!

BEWARE. THIS IS A SCAM.

Michael
Pretty sure i read that they require a year contract. Cant break a contract. And I wouldn’t blame banfield for you agreeing to pay “random prices.” Thats allowing them to take advantage of you, like many businesses will do it you let them.
Sandra Usry
I think they need to be reported to the Better Business Bureau.
Tracey Lott Heitzman
You shouldn’t have to continue paying for services for a deceased pet either! That’s ridiculous.
Al Reindel
So let me get this strait. You can pay $300,or what ever your plan costs, up front for a year, none refundable. Or you can pay $25 a month for a year. If your dog dies after six months, or you want to cancel the plan, no refund from the $300, or you have to keep paying the $25 a month for another six months.Not that hard to understand for me.Yes I read the thing, understood that going in. Don’t blame Banfield if you can’t figure that out.
Michael Prescia
I used Banfield and they had a good, stable Vet for over a year that I liked. My dog was health and got his shots. It is my illusion that they use some odd shots AND MASSIVELY overdose. My dog has a LUMP on his ass and they insist its not from their shots, BUT IT IS. Suing a vet for s*** like this is not financially worth it, but, they also ignored, gave no advice or recommendations, gave no diagnosis, did nothing, AFTER the 1st vet left. They rotated vets everytime I went there. So, my dog started to show signs of limping. That first vet examined and found nothing. There was something, albeit acute or long term, that turned out to be long term, to say the least. So, my complaint is really more about this moment. I returned for shots, mentioned his hip, left leg, how he would lean on it when peeing anymore and his nails began to show wear due to toe drag. They DID AND SAID NOTHING. They didn’t know. They said take TDC-1. I returned for extra visits, saying help. Not a word. Then some horrible vet rotated in and acted EXTREMELY ODD. She wouldn’t leave me alone about how he might die. She explained how he has a possible Neurological issue that could be “Cancer, A tumor, Stroke, Doggie Lou Gherigs” This vet named every possible negative outcome. I am in healthcare and KNOW she was up to something unethical. It is SO obvious to someone like me and you know too if you are in Vet or Healthcare. The waiting room was full, she stood there, took my dog BACK in again saying they may have messed up his blood test ?? VERY odd. But I left her in the waiting room, then recommending I should go get an MRI at their partner facility. THEY LITERALLY WAITED until they could find a way to charge me for something then did the referral. SICKENING. They let my dog suffer. LIED, Negligence. FAKE shots. Something is up at Banfield, but that is just my illusion. So, I took him and the cost is $4500K just for an MRI. Cost me about $140 for a visit with Neurologist at L.I. VET RIP PEOPLE OFF ians. and she gave me the eyes and heart read between the lines of it is not worth this for your dog, who is over life expectancy. SHE DID NOT SAY THAT though. She LITERALLY said, QUOTE, “I know EXACTLY what is wrong with your dog but, you have to get an MRI first.” She said they need to get an MRI before she can discuss whats wrong. I get it in some ways. They need to make money to stay in biz-they need to KNOW before treating, etc. But I asked about possible outcome based on findings. Long and short: Either operation or water therapy and s***. Neither would be for me and my dog. Now, an MRI can kill an old dog due to overnight and need to put them to sleep. Then an operation, in my opinion for an older dog like mine at what was 13 Plus, is just STUPID. There are agenda’s my friends. BE AWARE if you patronize this s***hole.
Fay
Thank you for your comment. I was told that my cat may have cancer too. In addition, I notice that my can may have neurological problems too. I believe that my cat is not getting the prevention treatment from Banfield. I am canceling my wellness plan. My cat looks like he is dying. I am going to take him to another vet for a second opinion.
Anna
After more than 9 years of having Banfield’s Optimum Wellness Plan for my beloved golden, I would urge pet owners to not enroll in a Wellness Plan. For the reasons stated in other reviews, the cancellation can be challenging in addition to the cost of early cancellation. We cancelled our wellness plan at renewal time because I felt she was being “over-vaccinated” with current vet journals showing a lesser vaccination schedule than Banfield follows and the cost felt like it was escalating. We started at around $17/month when she was a puppy and ended this year at over $43/month. We did add the dental cleaning over the last few years, but that still felt excessive (over $300 increase yearly). What really has me upset is when calling to get my pet’s records transferred to her new vet clinic, I was told that she was listed as “impending death” and that her records were closed and not able to be transferred. This was done by someone at corporate per the office manager when we cancelled our plan. What’s the kicker is the office manager told me she gave our new vet clinic my pet’s current vaccination record when she really didn’t. Poor customer service overall.
Denise Sullivan
Banfield rips off their customers. Two months ago, I took my cats for a physical. At this visit, they were given rabies vaccines and a clear bill of health. Now, I need to place them for 2 days at the Petsmart Pet Hotel in the same location as Banfield and because the doctor that saw them (of which I did not choose) is on vacation, I need to bring them in and pay $170.00 just so that another doctor can give them a clean bill of health. It is much better to go to a private veterinarian than waste your time or money on this rip off institution. By the way, the location I am referring to is in NYC on East 117th Street.
Chelsea
I feel like a lot of people don’t actually understand what the plan is, which is odd to me because after my vet thoroughly explained everything to me and enrolled my two dogs on the active plan I have a decent understanding. Maybe some people just don’t know how to explain it right and aren’t thorough. They don’t receive anything from “tricking” People into a plan. They take the whole sum of what you would pay a year for what you get done, I know mine was a dental, all vaccinations, bloodwork and a few other things, and divide that onto monthly payments. So last time I had bloodwork done, if I were to cancel today I wouldn’t just get to get away with getting that done for my monthly payment, you have to pay for the difference. Makes sense, or you could cancel at any time and essentially get everything you had done for free or very little money. I started going to banfeild because it was cheaper than anything local. Their office visit fee was way less than the small town vet I went to. Yes I still pay for meds and tests if my dogs get sick, but my meds are discounted and I don’t pay for the office visit. I like that I can give my dogs what they need to be healthy and regularly checked on just like people are, instead of just taking them in when they are sick and doing the bare minimum.
Jeanette
I have used this plan for two dogs and now for two puppies. This plan has saved me a ton of money that I would have had to pay out other wise especially for dental this is a great deal. Even after my dog died I had to finish off paying for the plan only makes sense to me since we had spent more than the what the plan paid out. Don’t be greedy they give a great wellness plan not insurance plan. I have a great vet if you don’t feel comfortable with your wet than change them. I have been more than happy with this plan.
Rich Matyskiel
Just a couple comments regarding the Banfield Wellness Plan. First although the care given is mostly positive, you will find that it depends on the vet working on any particular day. On occasion we met with a vet who we found totally unacceptable, while on other visits the vet was fantastic.

Second if your pet should die, before your contract date is up, you are basically out of luck, and must continue paying the monthly fee for you deceased pet.

Nice and compassionate! Gotta love this business plan.

RT3
The staff at front desk at Jackson,MS location is very rude and unprofessional. Got a call for appointment scheduled and the person mentioned that the appointment was scheduled for today instead of tomorrow.
I was surprised but quickly changed my plans and took the pet there. They refused to accept the pet and did not accept the mistake they made in scheduling. I was delayed by more than hour at work and had to drive extra 45 miles just because of this miscommunication. The least they could do is keep the pet (who is on their Early Care Plus plan) for few hours so that I could report for work and pick during lunch.
Very unsatisfied.
When I tried to cancel the plan, after half an hour wait on phone, they told me I owe them more than I would have paid in installments anyway (what a scam). They tell you that there are no commitments and you can cancel any time.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $380.
Preferred solution: Full refund.
I didn’t like: Wellness plans, Staff, Customer service.
Sam
It clearly states in the paperwork when you first sign up that you are signing a CONTRACT for one year. No you can’t just cancel whenever you want, it’s been like that for a very long time. Please read before you sign anything next time.That is solely your responsibility. Good luck with your pet.
Jim
Atually, I notified banfield that I would not be renewing my plans and I continued to make the monthly payments for six months until the expiration date. Then they continued to deduct the monthly fee from my account. They told me even if I completed the entire plan year, I would still have to pay the difference between the “services” I used and the amount I payed over the entire 12 months. So it is not really insurance, just a deferred payment plan with a balloon payment at the end. May be a good plan if you like it, you just can never cancel it without paying a substantial fee. Find a good vet who is always there for your pet and just pay as you go.
Michael
I do not recommend this plan for your pet. It’s a complete rip off! I was inquiring about cancelation the plan because of my relation to Park City, Utah where their no Banfield facilities. I spoke to a representative in regards of canceling the plan, but was informed if I cancel my plan today I owe them $350.00 because of the yearly check-up visit my pet recently had three days ago. That I will need to maintain the plan until the end of the year so that I won’t receive any charges. I paid in this whole year you haven’t used! She said when your plan renews if you didn’t use the money paid in on the year before it goes away. Goes away? Wth does it go to???? It’s complete bull crap is what it is. They are ripping off tons of people who work hard for a living. Well to their surprise it won’t be there because I have no money in my account when they go to try to collect. I don’t have a job. They should’ve listened.
Patrick Carlson
Absolutely criminal. These plans are a joke. Do not buy one of their plans. Absolute waste of money. I paid it off just to get out of it.
Juanita Gable
DO NOT ENROLL IN THE PLAN! They list all of the services that they provide and say that you’ll save money but that’s only compared to their own jacked up pricing. I looked into other vets in my area and their prices were substantially less for the same services. Furthermore, you have to “opt in” to receive notifications about when you are eligible for services and I couldn’t find that “opt in” through the website when I started looking for what services were available to me since I started questioning what it was that I was paying for. And if you try to cancel, they’ll charge you an OUTRAGEOUS amount of money for services you have received if you’ve been unfortunate enough to take advantage of any of them. RIP OFF! Don’t do it!
Eric A.
I have never had a problem canceling. After all my services were completed once, I canceled, and I didn’t have a problem disenrolling. Getting the right doctor does make a difference in the Banfield experience. I will say that I live in a very populated area, so they are ALWAYS busy. Lake Ridge, Virginia. Making an appointment had to be done a couple of weeks in advance. I don’t even know if walk-ins exist at my location. Overall, it’s better than going to your local Vet where they can be rude and have unorthodox practices. Would not have it any other way.
Robin Webster
Reading all of the reviews makes me wonder why anyone signs up for this. My daughter just had to have her 14 1/2 yr old lab put down. She contacted Banfield to stop the insurance and they have pro-rated an amount that she still owes . This is over and above the cost of euthanizing the dog. When you have paid as much as she has over the years I am speechless that she would have to pay anything at this point. The reviews would probably be better if Banfield would be fair to their customers and take into account how much they are getting from people. BAN BANFIELD!
Sam
First of all I am very sorry for your loss. Also reading this makes me realize how little you understood when you first signed up your pet, Nowhere does it state that the plans are “Insurance” They are called Optimum Wellness Plans for a reason. You have to pay for services rendered to your pet while he/she was alive, These plans helped YOU spread payments over a year instead of having to pay for it all upfront(this is why you still owed money from past services along with euthanasia which is not included in the plans). Your pet used the services, you can’t just expect to get things for free because your pet passed away. Unfortunately our pets can not be with us forever,but you as a responsible owner decided to provide the best care for your pet financially and keeping up with good health whether it is for humans or pets is expensive.Medicine is expensive. Banfield is fair to customers that’s why they provide monthly payment options. You probably did not have a problem when vaccines,bloodwork,tests,physical exams, professional advice office visits, were not charged to you all in one visit, this is how your typical Veterinarian office works ranging from 300-500 dollars just for one visit. If you complain about expenses of taking care of an animals health you should not have one.
Chris
Sam, are you just a troll? Have you read the full contract, front to back and back to front? To cancel services you give them a phone call and you have two options 1) pay for remaining years contract or 2) pay regular prices for services rendered. And for the record, most insurances these days are called plans.
Bennie Banfield
This is exactly why you should not have these plans!! As you can see Banfield representatives only care about the money and it shows in the replies form their representatives!! I have the plan and my dad is an attorney. He said it sounds like someone should look into starting a class action law suit against them. It is their duty to make sure that consumers understand the plans that they are selling and it sounds to him like they are admitting that they know people are not being educated enough about the plans when they sign up and that its a problem and negligent on their part. Sam’s uncaring replies is exactly why I will not be renewing my plan. Banfield is in fact more expensive that the local vets in my area for services and also more expensive for medications as well. Most of the medications can be obtained online now for far less as well.
Zane
I’ve never written an online review, but these guys should be looked at by law makers. Ditto on nearly everyone’s experience in this thread. In my case, I was lied to about what the plan provides. Say one thing, but fine print says another. It’s more expensive to cancel than keep it. I feel like such a sucker. Not giving Banfield or PetSmart my money anymore.
Jennifer
I enjoy the service given at Banfield Vet Clinics but they always seem to find SOMETHING to bill for that isn’t covered by insurance so I rarely walk away without spending around $100 even for just a well checkup. My biggest gripe is the people in charge of the wellness plan refuse to let me cancel the plan. I don’t find it worth the $ anymore and have tried multiple times to cancel it. I know it has to be cancelled before it auto-renews. Last year I called on the renewal date and they wouldn’t let me cancel because it was set to renew that day and they told me it was too late. Fast forward a year…I called twice the month before it was supposed to renew and told them to cancel. Knowing I did this in plenty of time and more than once, I expected it to cancel. It did not. I cancelled my cc and now am getting letters demanding payment. RIDICULOUS!!! I urge everyone to think twice before getting sucked into their wellness plans. I see a real nightmare on the horizon but haven’t felt like calling and yelling at them….yet.
Crystal Plemons
Wow! Some of you have some big problems with Banfield and the Wellness Plans. I’m sorry you have those issues, but I can say that I have had a total opposite experience! I have been two different Banfield clinics in my area and I have been nothing but pleased with the level of care my dogs have received. I’ve been with Banfield and had a Wellness Plan for over 17 years and this covered 3 dogs. One dog I adopted at 8 weeks old and she was on a Banfield plan for all 14 years of her life. Her vet was amazing and saw us from puppyhood to saying goodbye. Her wellness plan saved me a small fortune over the years. I also adopted a 14 year old dog in very rough condition. Banfield checked her out and their recommendations for improving her health were the exact same thing the vet for the rescue organization recommended in his vetting. They took great care of her for her final 3 years and her plan again saved me a small fortune. My current do has been seen by Banfield since hew as 10 weeks old and over the last 3 and a half years, he’s received nothing by great care. I’ve NEVER once been upselled or pressured into anything. When my senior dogs passed away, I did continue paying out their monthly fee for the wellness plan until the plan ended, but I had no problem doing that, because I was under contract and because I had used the plan on both of them multiple times that year and had saved a fortune. I had no problem continuing to pay the amount I agreed to pay in order to save money on all of my other visits. If you choose to cancel the plan and not fulfill your contract, then you are required to pay a fee. They are very upfront about that and will explain to you why that is the case if you speak to them. I hate seeing Banfield trashed all of the time, because there are some really good vets out there working at Banfield. I know, because my dog goes to them.
Susan
Yes and no. I had it with my last dog, and it was totally worth it for teeth cleaning and anal gland expressions. My dog had her teeth cleaned once a year and it only cost me a fraction of what it would have at a local vet.
I just adopted 2 puppy mill rescues. One needs her teeth cleaned and 1 extraction. A local vet just gave me a quote for the cleaning and extraction. It is over $600.00!!! The same vet charged me $48.00 for anal gland expression.
When I had the Banfield Wellness plan for my other dog, it only cost me $27.00 for the anal glands, and about $150.00 for the teeth cleaning.

The major problem I had with Banfield was there inability to hold on to Vets. My local Banfield location, closed 3-8 days at a time last year simply because they did not have a full time vet working there! They must not treat the Vets very well. It’s pretty awful when you have to wait 3-4 weeks for an appointment because they don’t have doctors…
Some thing is wrong there.

I need to keep searching for a place that doesn’t charge so much money. I’m retired too, and every penny counts.

May God bless us all!

Ladylou
My Westie is 14 in March and we’ve had such a good relationship with our vet UNTILL EVIL BANFIELD came on board with their “insurance” but don’t call it that !! We are on social security and the vet used to break up my appts so I could pay for services. Not the last time in May 2017. I am on Xanax & Adderall and am 65. The rep and the nurse were so pressuring about the wellness plan I was overwhelmed. After signing what I thought was for vet service and paying 217.00 that I did not have I FORGOT about stupid Banfield. No calls, no mail asking me whats the prob. (I had changed banks a month after the appt) so they could not debit account. Needless to say when they did contact me my bill is over 400. !!!! I am not returning to my vet, it saddens me that big companies take over small neighborhood businesses and the clients are the ones left holding the bag.