Banfield Wellness Plan Reviews: Is It Worth It?

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Banfield Pet Hospital logoAlthough sometimes referred to as Banfield Pet Insurance, Banfield isn’t pet insurance — it’s a wellness membership plan (whose logo suggests it’s a vet’s office). Despite all this confusion, the primary question we have — is Banfield wellness care worth it? Its plans don’t cover illness or injury, only preventative care.

If you’re looking for a more comprehensive insurance plan to cover accidents and illnesses in addition to preventative care, you may want to consider pet health insurance.

Visit Banfield’s Website

Article Overview

How Does Banfield Wellness Plan Work?

Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in almost 1,000 PetSmart stores across the country. Its plans offer packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. It requires a one-time sign-up fee and monthly payments that start at $12.95.

Pros

Cons

  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available
  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • Some Banfield reviews online complain about upselling while at appointments, so it rarely ends up being free
  • Plans can become more expensive than competitors’ wellness plans
  • Must visit a Banfield location

Pricing

Banfield Wellness Plan prices start at $12.95 per month and vary by species, location and services. It offers 3 plan levels for each type of pet: dogs, puppies, cats and kittens. Its basic plan for dogs includes:

  • Comprehensive physical exam, 2 per year
  • Vaccinations
  • Diagnostic Testing
  • Fecal Exams, 2 per year
  • Deworming, 2 per year
  • Unlimited office visits
  • 10% off other Banfield services and products

Higher level plans include such services as urine testing, dental cleaning and preventative care x-rays, as well as higher discounts on their services and products. Optional add-ons include parasite control, spay/neuter, additional dental, chronic care and a canine DNA test.

Banfield User Reviews

Typically we post 2 positive and 2 negative reviews that we’ve found online when we do an individual review like this. However, our readers have been so helpful that we encourage you to take a look at our comment section for the most up-to-date customer reviews that we have.

Do You Need A Pet Wellness Plan?

We think the primary questions to ask yourself if you’re considering a wellness plan include:

  1. Do I have a local Pet Smart store, and is it close enough that I would go there vs my current vet’s office?
  2. Have I met the vets that work there, and do I feel comfortable with them caring for my pet?
  3. Can I budget on my own for wellness care for my pet, or would a plan like this help me prepare financially for my pet’s regular preventative needs?

Before you sign up with Banfield, here are some other pet wellness insurance options you should consider.

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth It?

Visit Banfield’s Website

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most crucial factor.

Second, if your pup is healthy and young and has finished chewing everything it finds, a Banfield plan may be all you need for preventative care. If you have a new puppy who is always in trouble, your dog is older with more significant health concerns but few preexisting conditions, or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury.

Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance. Pet insurance can come with a higher monthly price tag, but it could be your better option in the long run.

If you’re considering pet insurance, be sure to check out our Pet Insurance Reviews comparison article. Many of the pet insurance companies offer wellness plans as add-on products to their health insurance. Another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

About The Author:

Sally holds a BA in English from James Madison University and began her 25-year writing career as a grad student at the UNC-Chapel Hill School of Journalism & Mass Communications. She’s been a pet parent since college years (and spent her whole childhood with pets).

Now as a parent of two teenagers, she’s made sure to raise her daughters to learn how to love and care for pets (and other animals) in the most responsible and loving ways. As a result, she and her daughters now have 5 rescued dogs and cats who essentially rule their home! Sally has also volunteered over the years to help raise funds for various animal nonprofit organizations.

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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Miranda
I think a large part of the problem is that people don’t understand the value of preventive care. The Wellness plans are not insurance, but they are early intervention screening for your pets. The thought process is to catch any potential issues while they are small and easy to treat. It is an affordable way to keep your pets up to date on the foundation of the care they need for life. It’s not all inclusive but good luck finding affordable care that is. I don’t know about everyone else but I had to sign a contract and I made sure to read and understand what I was signing before agreeing to the plan.
Jim Gilbert
Banfield is the worst. Advertise allyou do is wellness plans and don’t pass yourself off as a real vet. Very terrible experience and cant cancel the plan. Never go there.
Martha Ruiz
My dog just passed and I called Banfield to cancel my plan. Do you believe that I have to continue paying the monthly rate until december? They never explain this to me. I think it is cheaver to take your dog to a vet that having these plans. Any way I always finished paying a lot of money everytime I took my dog for checkup or any illness.
Beside the pain for my dog loss, I still have to pay for 5 more months. This is incredible! People be aware of this. I just called other plans just for curiosity like Nationwide and they don’t do this.
Brad
I think Banfield makes sense of you want convenience and like the monthly fee plan. For my dog for regular check ups and vaccinations, the cost is $29.95 a month x 12 = $360 plus $45 for membership fee. I took my dog to a vet and the cost for the year was $145. My wife does the Banfield thing for her dog but she likes the late hours and open Sat and Sun.
Rachel
I signed up for the wellness plan based on recommendations from my sister who works at Banfield. The employees are required by Banfield to sell or recommend the plans to visitors. I signed up and barely used any services. They charge you $20 fee/month for any late payments, which is a ridiculously expensive late fee on the $40 monthly. On top of that, they charged me twice within a two week period when I requested to have the payment date changed. I called their hotline and was told there’s nothing they can do for that change, but they’ll waive late fee this time. Tried to cancel the plan but they said the plan covers a package deal on services with 40% off. if I cancel now that they would charge me the full 100% on services, which would be $600+ now. Or I wait to be charged for an additional 5 months, which would total $550+.

The plans are also NOT the same as pet insurance. I knew this beforehand, so I was not bothered by this. But many other people sign up thinking that it is. This means that any services that are not preventative care means that you will be charged out of pocket and is NOT covered. Very useless in my opinion.

This is clearly a way to rip money off people who just want the best for their pets. Don’t fall for their so-called “wellness plans”.

Jasmine
The wellness plan is a complete scam. It is much cheaper to pay outright for these cost. I have two puppies both of which were on the plan. As soon as I could cancel right before the renew I did. If you wait even till the day of they automatically renew you and your stuck again. They upsale you in appointments products you don’t need. When I would call to make an appointment for my dog they always gave a attitude, if i’m Paying monthly for these unlimited services if I think my dog is sick you should want to look at them, there were some months we didn’t even see a vet what a waste. Everything is an “add on”. My husband went to pay on their account and he couldn’t because I was the signer on the account. I even went in with him it’s ridiculous. They don’t tell you they only save cards on file that have your name on it as the signer on the contract. We came in multiple times together trying to add his card onto the automatic payments because I was no longer working. Although I like my pets vet, this plan is a scam and I didn’t find out until later that most of these shots you can get from other programs such as the animal shelter and even Petco runs $25 dollar specials on shots. You can even do spaying and neutering. I feel for the people who have had their pets die and are still paying on the plan. This company is about money not about the animals.
Breanna
My dog passed away almost a year to the date and my husband and I were told “so sorry for your loss, the plan statement must be paid however” . Who does that?! I pay month to month and our pup wasn’t seen more than 2x in a year. Now he’s gone and we are just now able to cancel the plan. Worst ever don’t reccomend at all.
Denise
Worst Plan EVER!!!!!! Half the time they couldn’t even treat my dog because they were too inexperienced. Then it renewed and you are stuck with it and can’t cancel it without paying it off. I paid for the first year to include spaying, but because my dog was ill and couldn’t be spayed in the time allotted (5 days after the plan expired) I had to pay for the spaying AGAIN!!!!! Worst ever! Have no choice but to live through this ridiculous plan again, but I would NEVER RECOMMEND the plan or BANFIELD!!!!
Mark
The worst plan I should have never considered. What they said was a simple UTI was actually a tumor. I called to inform them that my pet was no longer alive only to be met with the reaction,”You have 4 months left on you contract and will need to make payments even though you no longer have your pet.” There wellness plan is only good if your pet is healthy not if it is sick. How ruthless to make me continue to pay even now that my dog passed 4 weeks after their wrong diagnosis. No heart and like everything else it’s all about what they can get out of you. I would not recommend these people and or their plans to anyone.
Susan Chapstick
I only used the plan for 2 months and my dog passed away. I am stuck for 58.00 a month for 10 more months
Nikki Brown
Where are ya’ll getting this info? Call Corporate and Cancel. I gifted a pet to a family member and one pet was stolen over the years. I called Banfield Corporate and cancelled both plans. No problems, no additional charges.
Lorrie Allen
You go lucky somehow. The contract does state if your pet passes you will be charged the entire year and if you forget to call and cancel on the date of renewal, it will auto renew. Pet or no pet.
Sharon bloom
Not true. I gave my puppy to my sister in another State. Had to pay off balance
ZEE
REALLY, I CALLED CORPORATE AND THEY SAID I HAD TO PAY FOR THE REST OF THE YEAR BECAUSE IT RENEWED IN MARCH AND I HAD A VISIT IN APRIL, THEREFORE I HAD TO PAY FOR THE REST OF THE YEAR
Kristin M
I just called today (8/14/19) to cancel a plan for my pet that recently passed and was informed I would still be responsible for the remainder of the plan until the month of renew (I initially called to see about reversing my last payment made because it was auto-deducted from my checking AFTER the date of my pet passing); the person I spoke with did agree to waive the NEXT (last) payment because my pet passed so close to the end of contract but the previous one taken out after my pet died, will not be refunded. This is even after having this plan for 10+ years. I asked for a detailed explanation of how this works as we will be eventually adding a new pet to our home and wanted to understand better before considering putting another pet on one of these plans- it absolutely states you will need to pay the full cost of a 1yr plan, even if your pet passes away prior- I asked a few hypotheticals, such as “what if a pet passes after only 2 months of starting a plan?” and the response was that I would need to pay the remaining 10 months per the contract. This was the corporate contact, not my local office/store. In summary, they consider it a “courtesy” to allow a payment plan versus paying it all upfront which can also be done (i.e. if someone pays upfront and their pet passes soon into the plan, they would not receive any type of refund either).
E. Grazer
Beware of plan renewals.

I had two cats on Wellness Plans at Banfield for several years and received good care for a while. Saw a wonderful vet there who we just adored. Things at the hospital started changing a couple of years ago and our favorite vet left. Since then, service has been poor. One of my cats was left all day in a cage with an injured paw and not treated – no meds, nothing. They wanted to take x-rays even though I was sure it was an abscess. Vet said exam was inconclusive. Not half an hour after I picked him up the abscess burst. My other cat was misdiagnosed with FUS and I was told I had to put him on a garbage prescription diet that he was allergic to. Second and third opinions at other vets proved the misdiagnosis. I called to cancel the plans in January. The person I spoke to said my second plan expired in July and offered to downgrade the plan to basic since I hadn’t used any of the services that year.

When I called yesterday to cancel that plan, I found that the new renewal date was January of 2020 and had been set to “auto renew”! Turns out, downgrading the plan RESET THE PLAN TO DAY ONE. NONE of this was mentioned to me and I had been very clear that I no longer wanted to be a Wellness Plan member. The person who I spoke with today confirmed this by reading the notes the previous customer service agent took. Seems shady as heck not to mention that downgrading resets your cancellation date.

Thankfully, the csa I spoke with today agreed to cancel the plan so I’m no longer paying $25/mo till January. I wonder how many other people have had this experience and end up paying for months on plans they don’t use.

zorado
That is exactly what happened to me. I called to cancel in June and was told my plan auto renewed in 3/19 and went up 10 dollars per month which I said that I was never told of the increase. Then I was informed that an email was sent on the increase and that I got shots in April, therefore I would have to pay for all the shots and the rest of the year plan to 2/2020 cost roughly $420. The same service would cost 200 at another vet. Never got email. This is a scam.
Darrell Grose
They didn’t read any of my dogs tests performed and said she was OK when in fact she had bladder stones .
Nichole Burnside
I’m cancelling simply because I don’t want my cat in their care anymore. I had been taking him to the Banfield location for years not knowing that I was ‘assigned’ a vet and could switch within the clinic. I was never 100% satisfied with this specific vet but thought he was giving the basic care and would educate me if he found anything weird. One day, I asked to have my cat’s leg checked (he skinned it somehow) and I got a different vet. She spotted something in his ears within 5 minutes and referred me to a more knowledgeable vet outside Banfield. I took her advice and we treated him with the outside vet and the problem is fixed (just have to keep note if it flares up again ever) and learned more about what his known heart condition is.

I took him back to Banfield for his standard appointment (which the plan covered) and to catch the vet up on his health. I wanted to speak about it first before any further surgery (since the risks are higher for him) and was treated rudely by most of the staff for refusing to do dental (multiple times) until I could speak to the vet. When I finally saw the vet he openly got mad that he colleague sent me somewhere and that I followed that advice. FYI MY CAT COULD HAVE GONE DEAF IF THIS WAS LEFT UNTREATED!!! The vet did NOT want to discuss my concerns or hear what the outside vet did or found! I left angry and never wanted this vet to touch my cat again since he obviously just wants to do ‘assembly line care’ and not caring about individual pet’s needs. I don’t even want to switch to a different vet in the same clinic since I can’t tell who handles the pets behind the scenes after you drop them off!

I thank his colleague for pointing stuff out to me. Its the mark of a true professional to admit when something is outside your area of expertise and sending the client elsewhere even if you loose money. Besides, I found the outside vet teaches the pet owner way more about the pet’s care and allows more transparency about what things cost and what needs done. If its a little bit more up front, fine, I know my cat is getting the better care for his needs.

Lola
If you’re looking to keep up on preventive care, a wellness plan is the plan for you. There’s no office fees, so that’s a savings of $50+, even if you just want an appointment to discuss things with a vet. No. It does not cover illnesses. As it’s not PREVENTIVE care. Google preventive, then complain. I caught my dogs illness way before it was an issue, due to the blood work that was available on my plan. I had to pay for medications, at a discounted rate. But not the bloodwork. Yes. Not everything is covered. But not everything is preventive. On each invoice there’s a total savings from that visit. I pay roughly 370 (give or take) for the year. And my savings at the bottom of the invoice are either slightly under that or above. From reading the reviews don’t understand what they’re actually paying for, or dont understand pet health care.
Joseph Hinkle
It reads as if they’re overpaying for substandard care.
Mike Hallenbeck
Do NOT get a wellness plan. Every part of every “covered” treatment has some other aspect that is most definitely not free. I never left that place without coughing up, at least, an additional $300 for these free services. And canceling your plan affords you the luxury of paying for all of the “discounts” that you received but hadn’t yet paid for on your monthly billing. It cost me another $500 just to cancel. Total ripoff.
Don’t walk away from this…..run away.
zorado
People should call the Attorney Generals office about Banfields misleading wellness plans automatic auto billing. If this company had integrity and gave good vet care Banfield would not need to scam with the billing plans.
Laurie Kaufmann
Do not buy the wellness plan. I bought it figuring it would cover my dog’s teeth cleaning. When I took her in for the cleaning, they said they would not do it without a bunch of expensive additional tests. When I asked why the tests were important they explained that the tests would determine whether she could have the cleaning. When I asked about the fact that not having her teeth cleaned would be more dangerous to her (bacteria can migrate to the heart) they didn’t have an answer for that. When I elected to have her teeth cleaned without the additional tests, the doctor and tech became quite rude to me and indicated I would have to sign a form that stated I was going against medical treatment. On the day of the cleaning, i was again called and asked to spend additional money on extractions and “special” anesthesia. I paid $800 for these items. I think this should have been covered under the wellness plan.

When I called to cancel my automatic subscription renewal, the guy on the phone was extremely rude to me trying to tell me how much “I saved” by having the Wellness plan. I repeated my request and he became ruder.

I will no longer go to Banfield Pet Hospitals.

Courtney Peace Hagins
I pay for upgraded plan that includes dental. Blood test prior to anesthesia required part of paid plan. If blood test comes back negative, additional cost $145.does not make sense. Rip off, constant additional up charges. Plan is a consumer rip off. An attorney for class action suit needed for all of us that pay for this service. How to start class action??
Jessica P.
I’m an LVT and I just started working at a Banfield. I’ve worked in private practices and emergency facilities, so I can compare what’s out there. If you’re concerned about paying too much for your pets care, then seriously do the research. The private practice I used to work for would charge hundreds of dollars more for the same services Banfield provides, even if you’re not on a wellness plan. People can say what they want, but unless you have experience working in the veterinary field you can’t really appreciate what Banfield does. Putting an emphasis on preventative care is so important because it’s educating clients on flea and tick products, the importance of spaying/neutering and dental care. Most people don’t realize how important these things are to your animals health. This week alone I saw a dog that wasn’t neutered die of prostrate cancer, and a don’t that wasn’t on any preventative tested positive for heartworm. Maybe Banfield can’t provide orthopedic surgery, emergency care, boarding or holistic medicine…but it serves a place in our communities. It’s bringing vet care and education to some people who maybe couldn’t afford it otherwise. To group all facilities together when there are hundreds around the country is insane. Of course it’s going to vary state to Star, city to city. If Banfield isn’t the right hospital for you then it’s not like there’s hard feelings about it; go wherever you and your pet are comfortable. That’s all that matters.
Tina Marie Glinski
i enjoyed reading your post. It sounds logical and intelligent. Thank you. It will help me make what shouldn’t be this hard of a decision. New Pug Puppy. 3 months. A lot of possible health issues. Preventable care is just as important as a Full healthcare plan.
zorado
I don’t think you understand, the shots Banfield provides on your essential wellness plan and office visit can be provided by other Vets for half the price, and when you try to cancel its a nightmare having to pay for months you no longer need. And by the way Banfield could not provide reasonable economical care for that Dog you mentioned which got cancer. Banfield Auto renew and comprehensive physical exam is questionable. The exam and shots I could get else where for around 260 which is now costing me 420 at Banfield due to auto renew.
Melissa Smith
I think the wellness plan is better for older pets. Mine both needed dental cleanings and often have older pet issues. I found out the hard way going through a private vet which was way more than paying the monthly plan at banfield for a year. Also when my pet died, I still had 4 payments left on her plan and my options were to either pay the equivalent of the services she had or pay the last 4 payments. Thankfully, they were kind and offered their condolences and took off 3/4 of the remaining payments. I have 3 plans, 2 for my 18 year old cats and 1 for my 12 year old dog. My younger cats don’t have a plan.
TAMMY VANDERKOLK
At first, I thought the wellness plan was a good deal. My dog, Lily could get a bright, shiny smile with her annual dental cleaning and her shots were covered. When she became severely sick and died of cancer within a few months of her annual plan renewing, I learned the hard way that it was NOT worth it. About a month after her devastating passing and paying to have her cremated, I noticed another charge from Banfield had hit my account. I had assumed her wellness plan had ended since they had in their system that she had died. I thought maybe I needed to call and officially cancel the policy. When I contacted them, they informed me that was still obligated to complete the contract or pay a cancellation fee!!! It makes me so angry that an organization designed to care for our furry friends could do something so heartless. I refused to pay and five years later, it showed up on my credit report. I’m angry all over again. I no longer use Banfield clinics or their wellness plans for my pets. I’d highly endorse Healthy Paws pet insurance instead.
Joyce Schmidt
I see the Wellness plan as a contract with 12 payments. Same as a car lease. If you turn the car in months in advance, you are still liable for the remaining payments.
Ben Bethel
That’s not true of a lot of car leases… and I’ve had over a dozen cars that I’ve leased. Recently I turned my Tesla in early, and received credit for the unused months on the lease. There may be an early termination fee, or just end of lease fee… but often leasing companies already have the down payment you paid on the lease so they’re more than happy to take a car back early – even a $150K car that you leased as in my most recent case.
Tina Marie Glinski
that’s true =/ unfortunately *sigh*
Tina Marie Glinski
I DO NOT agress with this is it is true. Once your pet has passed it just seems right for Banfield to stop the account. Cancel any payments from that point on. Not fair.
Michele S
I cannot say enough good things about the Banfield I take my dog to.Just as with anything else that’s important you have to do your due diligence and check things out before you make a decision. I switched when the high end vet I was going to wanted $1500 for a spay which I just thought was ridiculous(I work for a hand surgeon who charges less for a procedures on humans!!) I tried Banfield and signed up for the wellness plans and never looked back. I love and trust all the providers there.
Kyle Swartz
I’ve been on and off the wellness plan through my life of owning dogs and cats. At one time I canceled and went to a private practice vet and did the math and I wished I had never canceled the wellness plan. I decided to go back on the wellness plan when the private practice vet charged me $65.00 office visit just to walk in and get a dressing changed on my cats leg. I got a job at the local humane society which gave me 30% off vet care at their low cost clinic so I canceled the wellness plan again. I don’t work there anymore so I recently took my three dogs to another low cost clinic for a wellness exam and vaccinations and did the math and it came out to be a $20.00 savings per dog. That may not sound like a big savings but it is something saved. The thing with the Banfield Wellness Plan is it seems that it is over vaccinating your pet, they give like two bordetella a year to your dog which is only required once. They do two fecal exams in a year which is over kill, because if you are giving your dog heartworm medicine most have dewormer in it, so why do you need to get two fecals a year? They deworm your dog two times a year which shouldn’t need to be done if you are giving your dog heartworm preventive with dewormer in it. A lot of it is over kill to make that money. Just look at it like this; they wouldn’t be doing the wellness plans if it wasn’t making them a lot of money. Who is really benefiting from the plans? I’m still trying to figure it out which way is the best for me and my dogs. When I took one of my dogs in to Banfield I still had to pay some kind of bill on top of the plan because not everything is covered under it. I’m not going to say whether the wellness plan is good or bad because I’m still trying to do the math to see which way will save me the most money.
Dilan C. Bay
Actually, a Bordetella vaccine isn’t mandatory at all. I simply ask my Wellness Plan Banfield Vet to NOT give it to my dog. She is rarely around strange dogs and never stays at a sitters/kennel.
Thanks for all the info though! 🙂
Beth
I do NOT recommend Banfield. Especially not their wellness plans. I have a 15 week old puppy that I signed up for the wellness plan at 7 weeks. He has been 3 times so far for routine shots. The second visit I was told he had ear mites and a severe ear infection, and that he needed the hair trimmed around his eyes. I was told “no problem, we can do that for you” when I said I was nervous cutting it myself, and he can’t go to a groomer yet. They tried to charge me $25 to cut his hair, without even telling me ahead of time they were even charging me (my old vet did this and trimmed nails for free). Another $100 for ear cleaning, medication, etc. I walked out with a $133 vet bill for a puppy they’d given a perfect bill of health to just 3 weeks before. Upon getting home, I took a closer look at my puppy’s ears. I decided to wait and see how he did after having the ear mites treatment, which I was more than happy to pay for (would have been a total of $20 instead of $133). There is no infection. Never was an infection. I was just sold $70 worth of medication to treat it when there was none. When I asked the vet about it I was told “90% of dogs with ear mites will have a secondary infection” so I was sold medication and asked to administer it to my puppy for NO reason other than this vet thinks the greater majority will have one. My dog does NOT. At the follow up I was asked to have an ear swab performed, to the tune of $38. I declined, and was told he could still have an infection “even though it looks like he doesn’t”. My dog does not have an ear infection. He is happy and bouncy and runs all over and plays constantly, just like a normal puppy. His ears look fantastic, and I’m more than irritated at this vet attempting to scare me into giving my dog medication he does not need. His food also. I was told Blue puppy food is bad, horrible, too many fillers. I should be feeding him Royal Canin (happens to be owned by Banfield apparently) the vet: “I’m not saying this because it’s owned by Banfield!”. I tried changing the wellness plan to the basic, instead of the plus. (NO WAY am I leaving my dog here for them to operate on him) and I was told I would have to pay for all services I’ve already received in order to do this. Excuse me? I’m not trying to cancel, and the plan I’m trying to change to still covers EVERYTHING they’re trying to say I’d have to pay for, with the exception of the neuter. I’m done with Banfield. I will finish out this year, he will get his routine shots and ONLY his routine shots, and I will be taking him elsewhere for neutering and, God forbid, if he gets sick.
Dilan C. Bay
Hmmmm… can you imagine how much more it would have been, had you had the tests run to see if there was a secondary infection? And, if there was, you would still need the meds, now on top of that cost.
This would have happened at any vet worth his salt.
Trying to milk you would be insisting more tests be run. 😉
Sondra J Kahler, RN
I’ve had Banfield Wellness plans since 2010 and I have been more than satisfied! The vets have been very knowledgeable, and have provided fantastic care to my dogs. I have had 6 dogs on plans over the years, and having the cost of every office visit included in the plan has been a blessing. I had two dogs with immune-mediated hemolytic anemia, and the vets provided awesome care and did everything they could to manage the disease and help my dogs live longer lives. I was really appreciate that I was able to go to Banfield hospitals in Colorado and Washington while we were traveling and get wonderful care because the vets had access to my pets’ records from our home hospital in Idaho. I’m surprised to read the reviews that vets were lacking in knowledge. While I’m certainly not a vet myself, I am a nurse and my best friend is a veterinarian, and when I have gone to her for additional information, she has always endorsed the care my pets have received from Banfield. I also have not experienced the “up-selling” of which folks are complaining. While the staff have suggested certain products on occasion, they have never been forceful about it, and I have never been made to feel that my pets will suffer without my making the purchase.
Wellness plans are awesome for providing regular preventive care for your pets. They are a cost-effective way to be a good pet parent.
Dilan C Bay
Sondra, it’s nice to see a positive comment. I am still “on the fence” regarding my plan. I am however, leaning in the direction of keeping it.
The first two people wrote emotionally charged opinions, not so much “reviews”.
They had little value as research was not conducted on the contrary.
Thanks! 🙂
LAURA KAY
Whatever you do do not get this service. They cannot do anything for your pets. They know nothing about veterinary care. I went one time with my cat, and tried to cancel 4 months later. They told me to pay off the one visit (for a basic spay and shots) would be $900! Do not sign up for their program it is a scam and they are horrible veterinarians!!
Larue ford
You are absolutely right.the fees that they charge is outrageous and when they sum it up they try to say you save money. Example I had my dog get the basic yearly shots and he had his teeth clean and they told me it was 900.00. Yet when I had it done at another vet 2 years ago it cost 300.00..after I realized I made a awful mistake I called to cancel they told me I couldn’t..I even offered to pay the service that I used they still refused..do not get service with them..I also have another dog that have health issues..they insisted that I bring him in an they can help him..at the end they ran several test which ran up to 600.00. Then they told me there nothing they can do left me with a fat pill and put him on 6 different medications.
Bruce Bart MD
They are unprofessional with their young staff always clowning around They have no clue of how to treat a pet. They operate only to maximize their profit. I strongly suggest finding an alternative. My years in practice did not prepare me to watch the clowns at Banfield.
gloria kauffman
If anything happens to your pet during the year, you will finish paying out your yearly Banfield plan in your monthly plan payments which is fair to me for convenience of a monthly plan.
Sondra J Kahler, RN
After my elderly dog passed, Banfield did not require that I pay more than the value of the services she had received under the plan. I thought that was very fair.
Pat Maycumber
I have had Banfield Wellness Plans for over 15 years. In that time, when my two oldest dogs passed, Banfield’s staff was compassionate and helpful. Most importantly, when my dogs died, Banfield Wellness Plans DID NOT require me to pay off the balance of the yearly contract.
Einalem
“if anything happens to your pet”

But that’s the point, they do not cover actual medical issues. Only preventative care. IF anything happens to your pet, you will only have the office visit waived, not the treatment.

gloria kauffman
banfield plan is cheaper, more convenient; we have 3 dogs, they take care of scheduling, i take them to the appts, happy so far. Only thing, trifexis flea/heartworm medications, I get thru online service; it’s been “hell” to get my trifexis, cause they push their flea/heartworm treatments. If I wasn’t a senior citizen, I’d give in to the runaround and delays, but I get the treatments much cheaper online. The delays are unforgivable, almost.