Banfield Wellness Plan Review: Is It Worth It?

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Banfield hospital storefront (caption: Banfield Pet Insurance Plan Reviews)Although sometimes referred to as Banfield Pet Insurance, Banfield isn’t pet insurance — it’s a wellness membership plan. Despite this confusion, the primary question we have — is Banfield wellness care worth it? Its plans don’t cover illness or injury, only preventative care.

If you’re looking for a more comprehensive insurance plan to cover accidents and illnesses in addition to preventative care, you may want to consider pet health insurance.

Visit Banfield’s Website

Article Overview

How Does Banfield Wellness Plan Work?

Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in almost 1,000 PetSmart stores across the country. Its plans offer packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. It requires a one-time sign-up fee and monthly payments that start at $21.95 for cats and $29.95 for dogs.

Banfield App Screenshots

Banfield

2 / 5
Banfield
Policy Coverage 3.0
Customer Service & Reputation 1.0
Price of Policy 2.0

Pros

  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available

Cons

  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • Some Banfield reviews online complain about upselling while at appointments, so it rarely ends up being free
  • Plans are often more expensive than competitors’ wellness plans
  • Must visit a Banfield location

Pricing

Banfield Wellness Plan prices start at $21.95 per month for cats and $29.95 per month for dogs and vary by location and services. It offers different plans for each type of pet: dogs, puppies, cats and kittens.

 Early CareEarly Care PlusActive CareActive Care PlusSpecial Care
AnimalPuppy/Kitten Younger Than 6 MonthsPuppy/Kitten Younger Than 6 MonthsDog/Cat Older Than 6 MonthsDog/Cat Older Than 6 MonthsDog/Cat Older Than 6 Months
2 Physical ExamsCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Wisdom Panel HealthPuppy OnlyPuppy Only
VaccinationsCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Diagnostic TestingCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Fecal ExamsCheckmark
(3 per year)
Checkmark
(3 per year)
Checkmark
(2 per year)
Checkmark
(2 per year)
Checkmark
(2 per year)
DewormingCheckmark
(5 per year puppy, 4 per year kitten)
Checkmark
(5 per year puppy, 4 per year kitten)
Checkmark
(2 per year)
Checkmark
(2 per year)
Checkmark
(2 per year)
Spay/Neuter SurgeryCheckmark
Dental CleaningCheckmarkCheckmark
Urine TestingCheckmarkCheckmark
(2 per year)
Additional Diagnostic TestingCat Only
Preventative X-Rays (3 Views)Checkmark
2 Eye Pressure TestsDogs Only
2 ElectrocardiogramsDogs Only
Unlimited Office VisitsCheckmarkCheckmarkCheckmarkCheckmarkCheckmark
Discount On Most Other Banfield Services & Products5%10%10%15%20%

Optional add-ons include parasite control, spay/neuter, additional dental, chronic care and a Wisdom Panel DNA test.

Customer Reviews

Typically we post 2 positive and 2 negative reviews that we’ve found online when we do an individual review like this. However, our readers have been so helpful that we encourage you to take a look at our comment section for the most up-to-date customer reviews that we have.

Do You Need A Pet Wellness Plan?

We think the primary questions to ask yourself if you’re considering a wellness plan, especially one with Banfield, include:

  1. Do I have a local Pet Smart store, and is it close enough that I would go there vs my current vet’s office?
  2. Have I met the vets that work there, and do I feel comfortable with them caring for my pet?
  3. Can I budget on my own for wellness care for my pet, or would a plan like this help me prepare financially for my pet’s regular preventative needs?

Before you sign up with Banfield, here are some other pet wellness insurance options you should consider.

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth It?

Visit Banfield’s Website

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most crucial factor.

Second, if your pup is healthy and young and has finished chewing everything he finds, a Banfield plan may be all you need for preventative care. If you have a new puppy who is always in trouble, your dog is older with more significant health concerns but few preexisting conditions or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury.

Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance. Pet insurance can come with a higher monthly price tag, but it could be your better option in the long run.

If you’re considering pet insurance, be sure to check out our pet insurance reviews comparison article. Many of the pet insurance companies offer wellness plans as add-on products to their health insurance. Another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

About The Author:

Sally holds a BA in English from James Madison University and began her 25-year writing career as a grad student at the UNC-Chapel Hill School of Journalism & Mass Communications. She’s been a pet parent since college years (and spent her whole childhood with pets). Her work has appeared in many notable media outlets, including The Washington Post, Entrepreneur, People, Forbes, Huffington Post, and more.

Now as a parent of two teenagers, she’s made sure to raise her daughters to learn how to love and care for pets (and other animals) in the most responsible and loving ways. As a result, she and her daughters now have 5 rescued dogs and cats who essentially rule their home! Sally has also volunteered over the years to help raise funds for various animal nonprofit organizations.

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

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christine hong
August 28, 2020 9:54 am

I am writing this for my baby girl. She died on August 16, 2020, at the age of 5 and half months old. I feel Banfield handled my baby’s life very irresponsibly.

I had an optimum wellness plan with Banfield. I thought having this plan was making sure she will grow healthy and strong. Her last check-up was July 26 which 4 weeks before she died. Her last check-up showed that she was healthy.

She was sick the night before she died. She threw up at night. I had a 10 AM appointment in the morning but I took her earlier. It was 8:45 AM. She looked pretty bad.

They took her in around 9:30 AM. The doctor came out to told me that he needed to take an x-ray and complete other tests and he wanted my permission to do so because it would cost close to $500. He came out about an hour later and ask another permission to do another test which would cost a total of $700. He thinks she have a kidney failure.

The doctor came out about an hour later. He thought she needed to do Peritoneal dialysis. I told him to do whatever he had to do. He went in and came out about 5~10 minutes later.
He now recommended take her to a 24-hour big hospital to start Peritoneal dialysis instead start in Banfield and later move her because they are closing at 5 pm. He thought it was best for me to check out and take her to another hospital to start treatment. He recommended one of the best hospitals in Atlanta, Georgia and it would cost $3200 for 3 days treatment. I listened to the doctor and discharged her. It was around 11:45 AM. We were on the way to the hospital and I felt something wet and saw her eyes wide open and not blinking. I had no idea what that meant. It was around 12 noon. She was gone. We spent hours crying on the side of the road.

On the way back home we stopped by Banfield and spoke with the doctor and manager on duty. The doctor told me that there was no way to know that she was dying.

I don’t understand how come the doctor doesn’t know she was dying.
What kind of doctor does not know a patient is dying? She died pretty much 15 minutes after they discharged her.

He took all those tests and an X-ray.
(When I checked her out, I received reports and x-ray cd. My son saw the x-ray after where it obviously showed the bad condition of her kidney.)

And if the doctor knew she was dying then why did he discharge her and not tell me that I have to prepare for this life and death situation.
None of us could say goodbye to her. I didn’t expect her death to come so quickly.

We are all saying a dog is a part of the family and they are our children, but why did he treat her life differently than humans? Our doctors do not discharge us like that.

She was my angel child to me. My pain of losing her this way is unbearable. Every day is pretty rough because I miss her and feel guilty that I couldn’t save her.

Chris
September 1, 2020 11:06 pm
Reply to  christine hong

My dog had the same check-up and time frame as your dog. The scary part was that he just turned 5 years old. They found a mass in his abdomen but decided to ignore it. They didn’t even tell me until the day he collapsed. He was so weak. I called to see if I can get him seen. They referred me to the Banfield chat app and scheduled me in for four days later. I ended up in emergency care and was told it was blood in he abdomen caused by a splenic tumor. I ended up driving for a total of 8 hours to see another specialist and they did everything from bloodwork to ultrasound to X-rays. They found a huge mass that trailed from his liver to the end of his large intestine. I had to put him to sleep that day. His platelets were too low for surgery. When I talked to the vet who saw him a month ago she said well it’s a mass and he had no cancer symptoms.
I called their corporate office and they said we will talk to the leadership in that area. I am angry and heartbroken. This could have been avoided. So I’m waiting to hear back but I’m taking my other dog to another vet. I canceled my service and will never renew or set foot in their practice.

Jennifer
August 7, 2020 7:39 pm

Such a scam. My dog just turned one on July 31. The wellness plan I agreed to was supposed to decrease in price as she got older. I called and had to leave a message, so I got online and spoke to a rep in an online chat that told me my monthly payment would actually increase. I asked to cancel and they charged me $347.00. NOT worth it….different vet each time and something is always wrong with my puppy so they get an extra $50.

Apiffany Gaither Billings
August 10, 2020 3:33 pm
Reply to  Jennifer

I’m sorry to hear that you experienced this with Banfield. I personally use Banfield and specifically chose to use them because I felt I was getting charged for everything with individual vets. I would recommend requesting a specific vet when you go. Also, they have a variety of plans depending on what services you are needing. After the first year with the spay/neuter, it shouldn’t be the puppy plan but an adult active or more, again depending on the services. I hope you get better service with them soon!

Sid
August 6, 2020 8:16 pm

Absolutely don’t do it. Banfield screws you over. How? Let me explain. It is NOT insurance, so if your dog gets a serious disease/illness, good luck! Plus, if you then try to purchase insurance, no company will cover the disease/illness as it is then a pre-existing condition. The vets at Banfield are the bottom of the barrel. Our Banfield vet misdiagnosed a TUMOR. They also missed my dog’s thyroid issue AND chronic Lyme disease. They are the absolute worst. I know it’s tempting because you don’t have to pay upfront for vet care, but trust me… save your self future heartache. Choose a reputable vet and get ACTUAL pet insurance. Plenty out there will also cover routine care (albeit at an added expense). I am so upset at where we are with my pet, all because of terrible vets and shotty care.

Emily
August 6, 2020 12:52 pm

Such a price-gouging scam. $40 a month to co-pay and $40 for dewormer. This company is trash.

Marianne
July 31, 2020 3:37 pm

F**k this company. My friend’s dog died and she only had the insurance for about a month (maybe even less). She had to pay to cancel and the customer service was rude, unhelpful, and unkind! I’m usually not one to rant like this, but this company’s ethics are disturbing. Do yourself a favor and go with someone else.

NorD
July 30, 2020 12:43 pm

They make it impossible to cancel your plan and harass you for not paying. We were getting robo-called every other day and when you select to speak to a representative they tell you they can’t cancel your plan from their end and to call or email. When you try to email, the email says call us, and when you try to call, there is a message saying they can’t help you right now. It’s a nightmare. Would not recommend this to anyone.

Tle
July 28, 2020 6:23 pm

Please read the cancellation portion of the contract. You are responsible for paying the entire amount even though your dog may have died, ran away, or stolen! Banfield doesn’t care if you are unemployed or sick with COVID or any other medical problem. They just want their money! Do yourself a favor and stay away from contracts like this one!

Jen
July 30, 2020 2:46 pm
Reply to  Tle

My dog died recently and you are correct that you have to keep paying but only because I had already used all the services on her plan for that year. If there would have been unused preventative care they wouldn’t have made me keep paying for it. I am a huge fan of the wellness plans it saves a ton of money when you pay for the one that includes the dental cleaning.

Paula
August 18, 2020 1:52 pm
Reply to  Jen

I agree 100%. I do request the same vet just as I request the same groomer. I chose Banfield for various reasons. The main reason is that we travel and they are able to get to my dogs records with no problem. Here in Austin, the one we use has been nothing but upfront and honest. Yes, I did have to pay for a medication that was not covered but it is just like human insurance and believe me, we have the best. I love Banfield and recommend them. But always ask questions and know what you are looking for. My Matt Dylan loves them at Banfield.

Jeff M
July 27, 2020 10:03 pm

I’ve been with Banfield for 16 years. I’ve never had a complaint about the hospital or staff or services provided but the corporation stinks. I started a yearly plan in October last year. In February, my credit card got compromised and had to be changed. So my automatic payments were not being processed. I made an appointment in April and the staff made no mention that our account was delinquent. I rescheduled the appointment for July because of COVID. Again, they did not say anything until I arrived for the appointment. They said services could not be rendered because my account was in collections. I called Banfield and they said I had to pay the remainder of the balance, which I had no issue. I then found out they canceled my plan, took full payment, and required me to start a new plan. Basically, I was paying double for July, August, and September. I verified that Banfield never once called my wife or me, sent any mail to our home, or sent any emails to my address (on file). You would think they would take responsibility for some of this and make some effort to keep a 16-year customer. Plus, my dog is only 3 so they would have another 10+ years of my payments. I am very disappointed with how they handled this.

TigerLily
July 20, 2020 2:16 pm

I’m completely dissatisfied with this plan. I laid my little boy to rest last Monday. They said I had two options to cancel my plan. Option 1. Pay all the medical I used. Option 2. Payout the contract. Either way, there was no sympathy/empathy for the loss of my beloved family member. The agent was more focused on when and what I could pay. You’d think they’d have some type of discount or something for pets who pass away. I’m very disappointed. The people who sell this plan should make it very clear that regardless of what happens with your pet on this plan you will have to pay. I’m very disappointed in the lack of care the customer service agents have for their customers.

RCrowley
September 5, 2020 6:11 pm
Reply to  TigerLily

That’s why it’s important to read over contracts before you sign them or agree to them. It clearly states your obligation to pay even with the death of a pet. I honestly wouldn’t blame Banfield for your lack of knowing what you were signing.

linda
August 28, 2020 3:51 pm
Reply to  TigerLily

I totally understand. My baby passed in February but I have to pay my monthly premiums until October. It’s not enough you lose your baby of 15 years but then you still have to pay them because your baby died early in the year. Every month I see that amount come out of my account and cry all over again. They are totally heartless. They are only about your money.

Carol Corrigan
July 27, 2020 9:26 pm
Reply to  TigerLily

I agree with you 100%. They are not transparent about their plan at all!

chris darmstaetter
July 3, 2020 11:01 am

We just had to put my yellow lab down due to a very aggressive cancer. In the past two months I have spent close to 1800 at Banfield, and an additional 2100 at another specialist they had referred me out to. Last Wednesday we put her down at a Banfield. I emailed the Banfield Wellness Plan support and on Sunday. They generated an email telling me they would respond in two days. By Thursday I had not heard from them so I contacted them. They told me I had to pay out the rest of the plan until May of next year. This past May I had to increase my plan so that changes the start date of your plan. They explained to me that for them to get their credit for all of the discounts the plan afforded me then I would have to pay 582 dollars or 54 dollars a month. I might could understand that point if I had gotten all of their services for free, but I did not. Every time I was still coming out of pocket. I would suppose if you had a young dog then maybe this would be a plan for you. But if you have a senior dog I would look at other options.
Throughout the whole process, I was going through with my dog and Banfield, there was never a diagnosis. It was always just a process of elimination. Finally, after spending a few thousand I came home from work and noticed my dog’s collar was tight. When I removed the collar I noticed a large swollen mass on her entire throat/neck area. I just do not understand how paid medical professionals did not pick up on this? She had multiple x-rays and ultrasound, and still nobody noticed a large mass on her neck?

At the end…VERY disappointed

Sid
August 6, 2020 8:19 pm

Unfortunately, we have a similar story…though our baby is still with us. They are the absolute worst. Never again will I ever go through Banfield. Garbage company, garbage vets, garbage staff.

Janet
June 21, 2020 4:18 pm

When my beloved golden retriever died, they made me continue paying off the plan that year…WTF?

Rayde
June 10, 2020 7:02 pm

I made a mistake moving to Banfield (location), paid for a one year plan, for a healthy young dog. Turnaround of vet doctor is high, you will never going to see the same Vet. A lot of unnecessary tests ( we are physician and nurse). When we needed a refill to complete a treatment with an eye ointment they refused to do without consult the pet again. The Rabies vaccination was due on May 3, plan expired May7 (pandemic crisis), there was not any contact for reminder. When I went for the vaccine (June 10) because I received a letter for the city government, they said the plan was expired and no any discount apply. They stated ” the client is responsible for remembering dates”. Positive: Cleaning
Location: 11784 SW 104th St. Miami,Fl 33186

John
May 23, 2020 1:30 pm

I had to get rid of my dog due to her aggression towards my children. Her plan had just renewed and Banfield is demanding that we pay off the remaining ten months of the plan claiming that she has already received far more care than we have paid for. They claim the dog received over $600 in care for her 1 visit which included a physical exam ($70) a rabies booster and bordetella vaccine. That is an obscene figure for a simple visit.

Nancy alvillar
June 11, 2020 12:43 pm
Reply to  John

I have the same issue

Leslie
June 8, 2020 3:49 pm
Reply to  John

Same issue! Absolutely INSANE!!! Frickin’ robbery.

Ryan
May 8, 2020 5:16 pm

These guys are the worst. Their customer service is less than professional. They get you into a “valued” wellness plan so they can trap you into spending obscene money every time you visit. (Minimum $100 per visit). I kept asking questions, but nobody seemed to be able to provide me with details on what exactly I was paying for.

Overall it feels like a membership fee that traps you into a scheme where they collect more and more of your money.

Stay away

JoJo
April 30, 2020 3:56 pm

I don’t recommend it at all!! Lost job due to corona-virus with only 2 payments left in my 1 year contract, called them and they WOULD NOT let me stop the 2 payments. I even requested a supervisor call me and NOPE, they had absolutely no sympathy for my situation, they didn’t care that I couldn’t afford the 47.00 payment and needed that money for food!!!
Do yourself a favor, DON’T do this!!! If you have an emergency in your life they won’t care!! It’s all about their bottom line!!

sick of it all
June 1, 2020 7:59 pm
Reply to  JoJo

I filed bankruptcy on them. That’s how I got even

Angel
April 27, 2020 11:34 am

Do not recommend at all. One of my dog is not with us anymore, still got penalty fee for ending contract early since it’s “contracted” when we are not intentionally trying to end the plan. They don’t care, they just want money.

Tammy
May 20, 2020 5:16 pm
Reply to  Angel

I totally agree. We lost our dog suddenly about 3 1/2 months ago .Spent around$300 out of pocket even though we had the premium plan. Still paying 50.95 / month even though she’s gone bc they said she had used up her benefits.
Very unsympathetic customer service ! Hurts my heart every month when that auto draft comes out!

Sue
May 26, 2020 10:21 pm
Reply to  Tammy

That’s disgusting of them!! I would call an attorney

Lee Moore
April 21, 2020 8:00 am

I have always had superior treatment for my now 10yr old Pomeranian, Baba, and have found the vets have great expertise in many areas. I would highly recommend and is well worth the fee for care and continued follow-up throughout your dogs life!

linda
August 28, 2020 3:57 pm
Reply to  Lee Moore

Just wait. You will find out what we are all talking about. Sorry to say it will happen to you also.

Sid
August 6, 2020 8:21 pm
Reply to  Lee Moore

You must be a Banfield employee

Carol
March 26, 2020 3:12 am

I have had a Banfield Wellness Plan for my dog for a little over 4 years now. Today I took her in because she had been vomiting for a couple of days. After being examined by the vet and xrays taken, the vet said she couldn’t see anything on the x-rays, but recommended that a radiologist read the xrays. That would cost an extra $190 putting the total over $400. So I was convinced to increase my plan to one that would cover the xrays and bring down the cost spreading it out over 12 months. I agreed to have the radiologist read the xrays. Was called about 1/2 hr later saying that my dog had a foreign object in her stomach and would need to have surgery. Needless to say I rushed her to another hospital with the xrays, I told them that my dog was not the type to eat things that weren’t edible. Long story short, they operated and found nothing in her stomach. Cost me $5,500. I am through with Banfield. They change vets frequently and their Wellness plans are scams! Will never take my dog there again! And I’m stuck paying $59.00 monthly for an entire year!

Peter
March 23, 2020 5:45 pm

Do not be fooled.This Banfield wellness plan does NOT protect your pet from non-routine procedures. My dear dog had cancer and bladder stone, and needed surgery, along with CT scan, MRI prior to surgery, and this insurance did not cover despite my paying $60+ a month. Please buy catastrophic pet insurance instead of this. If you work out the numbers, routine visits to Banfield per year is less than the annual premium. Do not buy this wellness plan! My dog just passed away, and I called Banfield hoping for a pro-rated refund for the annual premium. NOPE. I will still pay the rest of the year’s premium despite my pet’s passing. Where is the conscience? None. Do not Buy this wellness plan.

Kathryn
March 12, 2020 12:34 pm

the Banfield plan has been working great for our puppy but we did read the contract first and read all the reviews and knew what we were getting into. Our elderly dog died a few months ago and was not on a Banfield plan/ not at a Banfield facility. He had kidney disease so every little thing he needed it was almost $70 just to walk in so if he had an ear infection it was that cost plus $20 for the antibiotics. The next week they might need to check his creatinine, $70 plus the $200 for the test. I mostly like this plan for our puppy because of being able to have unlimited office visits.
If he gets an ear infection we’ll pay $20 , not $90. When he gets neutered we don’t have to pay for him to stay there that day or anything at all. We’re paying about $719 a year and that includes all vaccines, neutering, and his heartworm medicine. He has already had two appointments that were nearly $500 in total yet I’ve still not paid my second month’s bill so if something happened to my puppy I would see absolutely no reason why I shouldn’t pay the rest of my bill. This is like Afterpay for preventative care , it is not insurance. This just helps us budget vet care more efficiently. If you can pay upfront for every appointment your dog needs then you don’t need this plan.

CHARLES BOURQUIN
March 5, 2020 5:25 pm

AVOID Banfield
Banfield continued to charge us 8 months on our pet wellness plan AFTER the pet died (She was put to sleep in a Banfield location). Greedy. Heartless. Unjustifiable.
The plan never did much good anyway. Didn’t cover her last visit, either.
Don’t bother signing up with Banfield.

Hannah
May 22, 2020 4:59 pm

Sorry to hear about your pet. The same thing happened to us last year. And I agree with all comments about the downside of Banfield on here. We’ve got 4 kitties and are now looking for a pet wellness plan. Thank God I found these reviews and yes I agree stay away from Heartless Banfield.

Eric Purcell
March 25, 2020 7:57 pm

Hi Charles, for recurring charges that you’d like to keep control over, use something like privacy.com which allows you to setup virtual credit cards, and then cap the amount of money you have approved can be charged by the provider by month. You can also stop/cancel a virtual credit card at any time, which would have solved your overcharging issue on the spot 🙂 Some banks (like City) also offer virtual credit card number functionality. Very useful when you want to keep control of who can charge you what amount each month. Solves double charging, and so on. Hope this helps sir.

Cheers,
Eric

Claudia Davis
March 15, 2020 3:02 pm

The same thing happened to me. My pet was euthanized at a Banfield hospital one month into her renewed coverage. I now have to pay nine months of premiums for a dead pet.

Nick
May 3, 2020 4:08 pm
Reply to  Claudia Davis

Hi Claudia, if you call the Banfield client advocacy team and tell them your pet was put down and you have not used any of the services on the new plan, they should be able to refund your money and cancel the payments. If you have already used all of the services on the plan, then you will have to finish the payments as if you paid up front.

Kristin
February 28, 2020 8:00 am

I think Banfield is a good option for certain people. It’s just not an insurance plan so you have to put that out of your head. First off I’ve never had a problem with staff, they’ve always been kind and very attentive, and honest with me. I don’t feel like they have up sold me on anything, and I’m someone who always thinks someone’s trying to sell me something. If budgeting money can be hard for you the wellness plan is a good way to spread out the cost, and my main thing is if something is going on with my dog I can take her to the vet without having to worry about having the money for at least an initial visit right then and there.

Brian
February 19, 2020 6:14 pm

It is crazy to me that people do not understand the concept of getting discounted services up front, to make monthly payments over the course of the plan period. Just because your dog dies or you cancel a plan does not mean you did not get a $300 dental cleaning for free that you still have to pay for. If you were not on a plan, you would pay for surgeries up front and not have the pay later if you lose your dog. The benefit of the plan is that you can spread those costs out over a year, but you still have to pay for the services you have already used even if you dog dies.

Hannah
May 22, 2020 5:04 pm
Reply to  Brian

Hmmm that sounds like a lecture that we don’t need to get on here. We’ve got Mr Google. Your head must be in the sand unless you were exactly on the same boat.

PJ Kramer
February 17, 2020 1:38 am

Dr (name redacted) DVM and (name redacted) our tech were so kind to us whenever we brought our dog in to Banfield Pet in Clackamas. We were fortunate to get very good care from them. Their compassion was all that got us through her difficult journey as a rescue…we are so grateful for their living care.

Steph
February 8, 2020 12:19 am

Banfield does not care about their staff. As an employee, you are not allowed to have a voice. The Mars Corporation only cares for the higher ups. Employees are over worked and under paid. They trap clients into Wellness Plan payments even after a pet passes away. Though most of the staff, and doctors are fantastic, management does not appreciate their hard work and care only about numbers. You would be better off bringing your pet somewhere else where they are not viewed as dollar signs.

A. Henthorn
August 13, 2020 10:12 am
Reply to  Steph

It’s the same with nearly every other company that I know of with their bottom line rules and no responsibility to take care of others. I’ve been alive long enough to actually see when Customer Service went out the window. That happened about 20 years ago and it’s a long-forgotten memory for most people. They have become desensitized to lack of empathy. The younger generation knows nothing of customer service. Yes, one must read the contract to which you are agreeing, and the contracts are geared always to their removal of responsibility should anything bad happen to you or your pet. So, having said all that my suggestion is to use Banfield for your new puppy, up until about age 3, then cancel Banfield precisely before contract renew date, then find a private vet practice that also offers ‘animal hospital’ services in the case of needed surgery, etc. That way you don’t have to be referred to an unknown animal hospital and be surprised by exorbitant fees. Apologies to all pet moms and dads who lost their beloved animals.

Sue
May 26, 2020 10:25 pm
Reply to  Steph

Doctors are not great. They did not diagnose my dog’s stomach for pancreatitis and he passed away. Docs are substandard.

PJ Kramer
February 17, 2020 1:33 am
Reply to  Steph

The Vet’s office was amazing. The corporate insurance wellness plan not so much! I agree with this Above comment. Our sweet dog died. The next day our Banfield insurance premium’s new year began. Did the insurance portion of Banfield refund our money? No!!! They did not. If we had called in tears as our dog was dying…then we would have been fine! Are you kidding me? We have had three dogs over a 20 year span with this plan. HEARTLESS! never again.