Banfield Wellness Plan Reviews: Is It Worth It?

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Banfield Pet Hospital logoAlthough sometimes referred to as Banfield Pet Insurance, Banfield isn’t pet insurance — it’s a wellness membership plan (whose logo suggests it’s a vet’s office). Despite all this confusion, the primary question we have — is Banfield wellness care worth it? Its plans don’t cover illness or injury, only preventative care.

If you’re looking for a more comprehensive insurance plan to cover accidents and illnesses in addition to preventative care, you may want to consider pet health insurance.

Visit Banfield’s Website

Article Overview

How Does Banfield Wellness Plan Work?

Banfield Wellness Plans require you to visit a Banfield Pet Hospital, which are located in almost 1,000 PetSmart stores across the country. Its plans offer packages of preventive care, which include bi-annual comprehensive wellness exams that can cover vaccinations, parasite control, dental, nutrition and behavioral consultations. It requires a one-time sign-up fee and monthly payments that start at $12.95.

Pros

Cons

  • Widely available across the U.S.
  • Unlimited office visits
  • Weekend and evening hours
  • $15 discount on membership fee for additional pets
  • Personalized plans available
  • Annual contract required
  • No illness or injury coverage
  • Contract automatically renews
  • Some Banfield reviews online complain about upselling while at appointments, so it rarely ends up being free
  • Plans can become more expensive than competitors’ wellness plans
  • Must visit a Banfield location

Pricing

Banfield Wellness Plan prices start at $12.95 per month and vary by species, location and services. It offers 3 plan levels for each type of pet: dogs, puppies, cats and kittens. Its basic plan for dogs includes:

  • Comprehensive physical exam, 2 per year
  • Vaccinations
  • Diagnostic Testing
  • Fecal Exams, 2 per year
  • Deworming, 2 per year
  • Unlimited office visits
  • 10% off other Banfield services and products

Higher level plans include such services as urine testing, dental cleaning and preventative care x-rays, as well as higher discounts on their services and products. Optional add-ons include parasite control, spay/neuter, additional dental, chronic care and a canine DNA test.

Banfield User Reviews

Typically we post 2 positive and 2 negative reviews that we’ve found online when we do an individual review like this. However, our readers have been so helpful that we encourage you to take a look at our comment section for the most up-to-date customer reviews that we have.

Do You Need A Pet Wellness Plan?

We think the primary questions to ask yourself if you’re considering a wellness plan include:

  1. Do I have a local Pet Smart store, and is it close enough that I would go there vs my current vet’s office?
  2. Have I met the vets that work there, and do I feel comfortable with them caring for my pet?
  3. Can I budget on my own for wellness care for my pet, or would a plan like this help me prepare financially for my pet’s regular preventative needs?

Before you sign up with Banfield, here are some other pet wellness insurance options you should consider.

What Canine Preventative Measures Are Most Important?

Check out this video by Banfield that highlights what you should be doing as your puppy transitions into adulthood.

Are Banfield Wellness Plans Worth It?

Visit Banfield’s Website

It really depends on several factors. First, some Banfield animal hospital locations are better than others — ask your neighbors/friends/coworkers and do your research online to see if your local Banfield pet hospital is up to par. After all, the kind of veterinary care your dog will receive is the most crucial factor.

Second, if your pup is healthy and young and has finished chewing everything it finds, a Banfield plan may be all you need for preventative care. If you have a new puppy who is always in trouble, your dog is older with more significant health concerns but few preexisting conditions, or if your pet has chronic health problems, you may want to consider pet insurance, which covers illness and injury.

Another major factor to keep in mind? Pet emergency visits aren’t covered by Banfield plans, whereas they are with pet insurance. Pet insurance can come with a higher monthly price tag, but it could be your better option in the long run.

If you’re considering pet insurance, be sure to check out our Pet Insurance Reviews comparison article. Many of the pet insurance companies offer wellness plans as add-on products to their health insurance. Another option would be to purchase a Banfield Wellness Plan in addition to pet insurance. This would provide coverage for both your routine pet exams as well as unexpected illnesses and accidents.

What experiences have you had with your Banfield Wellness Plan or at a Banfield Pet Hospital?

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Sally grew up in a feline-only home, but cat allergies in her early 20’s made it an easy transition to dog ownership. And she couldn’t be happier with her canine shadow, who’s been at her side (literally) for years. No longer a cat person for obvious reasons, Sally is now a true bone-ified dog lover.

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Kyle Swartz
I’ve been on and off the wellness plan through my life of owning dogs and cats. At one time I canceled and went to a private practice vet and did the math and I wished I had never canceled the wellness plan. I decided to go back on the wellness plan when the private practice vet charged me $65.00 office visit just to walk in and get a dressing changed on my cats leg. I got a job at the local humane society which gave me 30% off vet care at their low cost clinic so I canceled the wellness plan again. I don’t work there anymore so I recently took my three dogs to another low cost clinic for a wellness exam and vaccinations and did the math and it came out to be a $20.00 savings per dog. That may not sound like a big savings but it is something saved. The thing with the Banfield Wellness Plan is it seems that it is over vaccinating your pet, they give like two bordetella a year to your dog which is only required once. They do two fecal exams in a year which is over kill, because if you are giving your dog heartworm medicine most have dewormer in it, so why do you need to get two fecals a year? They deworm your dog two times a year which shouldn’t need to be done if you are giving your dog heartworm preventive with dewormer in it. A lot of it is over kill to make that money. Just look at it like this; they wouldn’t be doing the wellness plans if it wasn’t making them a lot of money. Who is really benefiting from the plans? I’m still trying to figure it out which way is the best for me and my dogs. When I took one of my dogs in to Banfield I still had to pay some kind of bill on top of the plan because not everything is covered under it. I’m not going to say whether the wellness plan is good or bad because I’m still trying to do the math to see which way will save me the most money.
Beth
I do NOT recommend Banfield. Especially not their wellness plans. I have a 15 week old puppy that I signed up for the wellness plan at 7 weeks. He has been 3 times so far for routine shots. The second visit I was told he had ear mites and a severe ear infection, and that he needed the hair trimmed around his eyes. I was told “no problem, we can do that for you” when I said I was nervous cutting it myself, and he can’t go to a groomer yet. They tried to charge me $25 to cut his hair, without even telling me ahead of time they were even charging me (my old vet did this and trimmed nails for free). Another $100 for ear cleaning, medication, etc. I walked out with a $133 vet bill for a puppy they’d given a perfect bill of health to just 3 weeks before. Upon getting home, I took a closer look at my puppy’s ears. I decided to wait and see how he did after having the ear mites treatment, which I was more than happy to pay for (would have been a total of $20 instead of $133). There is no infection. Never was an infection. I was just sold $70 worth of medication to treat it when there was none. When I asked the vet about it I was told “90% of dogs with ear mites will have a secondary infection” so I was sold medication and asked to administer it to my puppy for NO reason other than this vet thinks the greater majority will have one. My dog does NOT. At the follow up I was asked to have an ear swab performed, to the tune of $38. I declined, and was told he could still have an infection “even though it looks like he doesn’t”. My dog does not have an ear infection. He is happy and bouncy and runs all over and plays constantly, just like a normal puppy. His ears look fantastic, and I’m more than irritated at this vet attempting to scare me into giving my dog medication he does not need. His food also. I was told Blue puppy food is bad, horrible, too many fillers. I should be feeding him Royal Canin (happens to be owned by Banfield apparently) the vet: “I’m not saying this because it’s owned by Banfield!”. I tried changing the wellness plan to the basic, instead of the plus. (NO WAY am I leaving my dog here for them to operate on him) and I was told I would have to pay for all services I’ve already received in order to do this. Excuse me? I’m not trying to cancel, and the plan I’m trying to change to still covers EVERYTHING they’re trying to say I’d have to pay for, with the exception of the neuter. I’m done with Banfield. I will finish out this year, he will get his routine shots and ONLY his routine shots, and I will be taking him elsewhere for neutering and, God forbid, if he gets sick.
Sondra J Kahler, RN
I’ve had Banfield Wellness plans since 2010 and I have been more than satisfied! The vets have been very knowledgeable, and have provided fantastic care to my dogs. I have had 6 dogs on plans over the years, and having the cost of every office visit included in the plan has been a blessing. I had two dogs with immune-mediated hemolytic anemia, and the vets provided awesome care and did everything they could to manage the disease and help my dogs live longer lives. I was really appreciate that I was able to go to Banfield hospitals in Colorado and Washington while we were traveling and get wonderful care because the vets had access to my pets’ records from our home hospital in Idaho. I’m surprised to read the reviews that vets were lacking in knowledge. While I’m certainly not a vet myself, I am a nurse and my best friend is a veterinarian, and when I have gone to her for additional information, she has always endorsed the care my pets have received from Banfield. I also have not experienced the “up-selling” of which folks are complaining. While the staff have suggested certain products on occasion, they have never been forceful about it, and I have never been made to feel that my pets will suffer without my making the purchase.
Wellness plans are awesome for providing regular preventive care for your pets. They are a cost-effective way to be a good pet parent.
LAURA KAY
Whatever you do do not get this service. They cannot do anything for your pets. They know nothing about veterinary care. I went one time with my cat, and tried to cancel 4 months later. They told me to pay off the one visit (for a basic spay and shots) would be $900! Do not sign up for their program it is a scam and they are horrible veterinarians!!
Larue ford
You are absolutely right.the fees that they charge is outrageous and when they sum it up they try to say you save money. Example I had my dog get the basic yearly shots and he had his teeth clean and they told me it was 900.00. Yet when I had it done at another vet 2 years ago it cost 300.00..after I realized I made a awful mistake I called to cancel they told me I couldn’t..I even offered to pay the service that I used they still refused..do not get service with them..I also have another dog that have health issues..they insisted that I bring him in an they can help him..at the end they ran several test which ran up to 600.00. Then they told me there nothing they can do left me with a fat pill and put him on 6 different medications.
gloria kauffman
If anything happens to your pet during the year, you will finish paying out your yearly Banfield plan in your monthly plan payments which is fair to me for convenience of a monthly plan.
Sondra J Kahler, RN
After my elderly dog passed, Banfield did not require that I pay more than the value of the services she had received under the plan. I thought that was very fair.
gloria kauffman
banfield plan is cheaper, more convenient; we have 3 dogs, they take care of scheduling, i take them to the appts, happy so far. Only thing, trifexis flea/heartworm medications, I get thru online service; it’s been “hell” to get my trifexis, cause they push their flea/heartworm treatments. If I wasn’t a senior citizen, I’d give in to the runaround and delays, but I get the treatments much cheaper online. The delays are unforgivable, almost.
Taylor
Do not get the wellness plan!! Customer service is very poor and will not let you out of the plan if something happens. They made me come in multiple times for unnecessary testing and extra money out of pocket for for me to take my dog somewhere else and say that nothing is wrong she is just getting older and it was more of an incompetent situation. When I called complain about all the extra trips and testing for my dog they just argued with me telling me they will not cancel my plan when I will never be taking my dog there again. The are un educated and will run every test un needed. Then I had to take my dog somewhere else and pay for that as well. I do not recommend taking your animals to Banfeild!!! They just try to take your money
Richard
Leon, You should never blame the victim!
In this case it was both you and your pet the minute you walked through their doors.
It reminds me of Kaiser so much that I have a hard time even looking at Petsmart which will not disclose what their relationship really is.
I used their services as a first time pet owner and purchased a purebreed which was flown to me allready vacinated.
The dangers and risks that go along with this should have been weighed since they told me to get a licence or rabies tag my pet would have to be re-vacinated. She has never been the same again.
Out of maybe 6 visits I only saw a Vet once and the rest were in training and half my age, talking smack from begining to end.
They are reading a script for the most part and taught to sell, sell, sell!
My Breeder alerted me to what was going on and I called corperate twice and kept getting my disatisafiction relayed to the Manager of the Store which is doing exactly what their trained to do and lie, lie and if you call them on a simple fact they come unglued.
I asked how many animals came down with Parvo last year or the year before and the reply was lots. I replied what is lots?
I thought she was going to take a swing at me and when I demanded to see the Vet for my sceduled visit I was told they were running behind and short staffed. Ya….Tell me something new…..
They are always behind and rarley is you pet treated by a Vet and mostly by trainees.
Don’t beat yourself up over this since they are trained to over charge and make you think you are getting a discount.
They take care of mostly strays and don’t know how to treat a pet owner and pet that met by choice or pure breeds that are very costly.
This is not my first day at the Rodeo and have quit companies that treat customers this way as I was in lending and a certain company’s goal was to get you upside down financially so you could not go somewere else.
These guys use the same tactics, create a need that dose not exist so they can treat the side effect with absolutly no compassion for the owner or pet.
God bless our pets…..
Leon
I’m happy for those of you that have had positive experiences with Banfield, and I’m sorry for those us that haven’t. We’re in the situation where our dog Rexie passed away, and we are paying for three more months of care he won’t use.
I talked to the representative, and they were too ready to remind me that they don’t provide insurance but are pre-paying for services and getting a discount also. In retrospect, they said he used approximately $1600 in services over the last year of his life, so the money we paid into the program, I guess, as their method of accounting is still unclear to me, would go against that total.
In the future, I’m going to go with pet insurance only because I don’t want the heartache of being reminded of the death of our beloved pet every 12th of the month.
I live in a consumer-friendly state, and I’m going to write to my representative about a law requiring disclosure of the possibility of having to pay for a deceased pet after its death and making Banfield disclose this possibility so we can better understand what we are buying.
I do wonder if going to Banfield hospital was best for my pet. I’m not sure if he got the best care. Over the years I’ve been concerned that the revolving door of vets and the distant nature of the staff I put down as bad days were symptomatic of something else.
Kyle Swartz
If you received services right before your pet passed you have to pay for them services. The wellness plan is basically a payment plan. You receive services for your dog or cat and you pay it of by monthly payments.
Mike
I was a loyal Banfield Wellness Plan subscriber for over a decade. After losing my dog to cancer last week, Banfield refuses to release me from the Wellness Plan without paying through the rest of my annual plan; I’m effectively paying another 5 months of coverage for a deceased pet. I can’t believe that this is an actual practice. I am appalled that a company that advocates for animal welfare would choose to kick pet parents while they’re down. Their condolences are hollow; actions clearly speak louder than words.
Lisa
Hi, this is appalling since I had a pet on this plan and he passed away in March last year. I’m surprised to hear this because this isn’t what happened to me. They dropped him off when he passed away. Maybe there’s a certain criteria that I’m unaware of.
Renate Starr
This happened to me as well when my Ebony passed away and I had to finish the 5 months left on the plan. Their veterinary services are totally inflated
TDickson
To clarify some of the info I’ve been reading in comments that I feel is misleading or is missing info. I’ve had 2 animals that I’ve had on plans at my local Banfield for about 8 years. I think how each Banfield operates and what they may offer can vary. Mine is not hard to get an appt with, at all and I live in a major metropolitan area. Each Banfield plan gives you a discount (10-15% depending on plan) on services outside the plan, such as any emergency services or medications. It’s not much of a discount and I do think Banfield charges more for some services/medications than you might pay elsewhere (I buy heartworm med at Walmart for $20 and Banfield charges $30 I think now). I’ve not had big expensive major emergency with my pets, but I know they handle them at my Banfield (but they are not 24/7)..again you get a discount for things outside the plan, but the cost may be higher than another Vet..not sure. I decided that if something big came up that was not in the Banfield plan that I would price shop vets in my area to see if I could reduce cost…thankfully, I’ve not had to do that. I did compare a years worth Wellness costs including all shots and dental for my dog between a few vets in my area compared with the Active dental plan at Banfield. Banfield did beat the price for Wellness including dental, which is why I have used the plan. I’ve also had very good vets at my Banfield. I did have a pet die (old age) before his plan contract ended and have also recently also spoken to Banfield about how they handle cancellation of a plan before the contract ends since we may move somewhere where there is no Banfield. Regarding cancellation/pet death and the contract..I was told by Banfield that they look at the services you used already since purchase or renewal of contract and they add up the RETAIL cost (like if you had no plan) of what you used so far. If it is less than the yearly plan cost (say plan for year was $372, but you only used $100 worth of services) they will cancel and I think even reimburse you if you have paid more than the $100 at the date you want to terminate the plan. If you used services that are more than the cost of the yearly plan, they ask you to make the monthly payments to the end of the plan because the services for the contract were already used. I did have a dog pass about 6 months before end of contract. I did have to pay for services related to his death with the small discount applied since these services were outside the wellness services of the plan, BUT they added up the wellness services that I had used on his plan to that date and only asked me to pay for 2 more months to make up the cost of services already used. I DID NOT have to pay the entire contract cost for the remaining 4 months to the end of his contract. They just wanted to recoup the cost of services already used..again it is calculated at the retail cost of the service , but in my case it did not require paying the rest of the 6 months of the contract only 2 months. I do worry about emergency costs which are not included in the Banfield plans especially since my pets are getting older. I may end up purchasing some form of pet insurance at some point, but for wellness coverage, I’ve been VERY happy with my Banfield.
myles finkelstein
I would never again work with banfiled animal hospital. DO NOT SIGN UP FOR ANY WELLNESS PLANS it is a Mistake and Your PET will SUFFER
Karen
We have used Banfield for many years for our 3 dogs. We have had incredible care—-including preventative care, surgery, emergency care, and end of life care. They have been wonderful. Our Banfield vet once confided that she had been dreaming about my husky, who had had recurrent treatments including surgery after being bitten by another dog, because she was so worried about him.
Sherri Torres
I agree! My 3 year old dog had a teeth cleaning which would of cost me over $600 out of pocket…I paid zero $$$ because I had the wellness plan. The vet never tries to push services on me that are not needed. Office visit and vaccination’s….$0! So far it’s working well for me.
HKat
Do be careful before joining. It is really a pre-payment plan for some of the more costly procedures, like the teeth cleaning. Just because you have a plan does not mean you get priority for your pet being seen. Getting in to see a vet can take days, and often a couple of weeks, because they have so many pets on these plans. It is correct that it does not cover emergencies. Banfield does not handle emergencies. At the location where we take our two dogs they have an Emergency Pet Hospital listing posted on the window behind their counter. We always end up paying something when we take our dogs in, unless they don’t do any procedures. Also, if your dog dies, you will still be held for remaining months of the plan. So, you are continuing to pay for “coverage” for a dead animal because the plan is technically a “pre-pay.” They do not put any of this information online where you can easily find it. READ the FINE PRINT before signing up. Pet insurance is a better option, and you can go to any vet vs having to wait weeks to get your pet in for an appointment at Banfield.
Heckel
I think you should save your money and not buy the wellness plan. There are so many hidden charges that are not covered. Took my dog in for teeth cleaning they wanted $150 per tooth extraction. They said all teeth need to be pulled after they put my dog under anathesa. I called Banfield Direct and they said you can have teeth pulled somewhere elese. I couldn’t pay the additional $1,300 for teeth extractions So I said I will just come and pick my dog up. When I got there they said the bill was $450.00 dollars. I said I’m not paying you didn’t do anything and I have the wellness plan. Apparently the blood work is only paid for if they completely finish cleaning teeth. I still said I’m not paying. Then they said we’re not giving you your dog. After multiple calls to Banfield they released my dog but turned me over to collections. I have 3 dogs covered under this plan and pay over $150 per month for nothing. They called back the next day and finally took the charge off. My wife and I will never go back to Banfield. We went back to our original Vet. extractions are $30 each. Banfield prices are very high even with there %10 so called discount Just save yourself some $ And don’t get locked into a wellness plan
Esther
This Wellness Program needs to be investigated; it is deceptive and a scam! I was transferred from the kitten program to adult cat program without my approval and they won’t cancel it but are sending threatening letters to collect money I don’t owe.
Carol
Buyer beware. Tho comes in handy if your pet passes away YOU CONTINUE TO PAY FOR THE PLAN. So say your pet dies and you still have 6 months on the plan. You pay the six months for a dead pet.
Donna Schreiber
I recently went to Banfield after my vet of 3 yrs. got on my nerves by requiring every shot they make just to get her nails trimmed. My dog had a flu shot but my vet said there was a “new”one and Holly had to get it or she wasn’t allowed in the door. Over charges for vac.,office visit is 85.00. Banfield diagnosed her allergies that treatment cleared up, that the reg. vet missed. I’m going to give them a year .383.40$ for the plan. I spent 280.00 just on shots at the vet!
RAWO
It took 6 visits for me to actually meet the Vet. My Breeder gave the first course of shots and had my pure breed Collie flown to me from MN, where she has multiple small businesses and is highly educated. All the staff act like mean girls coated in powdered sugar.
When asked a direct question that would take knowledge they get upset and show their teeth like when I asked about the mortality rate of Parvo in CA. They made sure I could not get her into school without that last booster shot that was completly unessasary and has turned my 6 month Collie into a freaked out little girl.
They don’t listen and are obviously scripted. Why the Vet dosn’t anounce herself is because she is not there.
When I asked which one of the two were my Vet I got a sholder nod as if she was down the halll or the one that just left the room.
They often plant you in what looks like a wellfair interview office and take you pet and are back too soon.
We argued about her eyes ever being tested as thee was not enough time for this to ever to have happened.
Finally seeing the Vet the day after Christmas, I felt sorry for her that she would allow herself to be drawn into this Kaiser model that kills and distroys lifes more than they help. They are pushing vaccines that don’t have permenant approval yet, so what else has been given to my dog that is experimental?
Parvo and Deer Tick vaccines are not mandatory and are both treatable with an extreamly high ratio for the little that actually catch Parvo.
Someone is making a lot of money.
Medicine has gone south,
Devon Carroll
First I can tell you my Wellness plan did not auto renew. I let it laps a month and wasn’t charged the join fee again.

Now to the vet care specifically in Louisville KY at the Westport Rd location. They are the most loving, kind, compassionate vets and techs I’ve ever encountered. I’ve have had 4 dogs there now, 2 sick with serious conditions. They worked with us tirelessly to help our dogs stay as healthy and comfortable as possible. They held our hands during toughest goodbyes when it was time.

This location at least is amazing! We adore them all!

RAWO
What do you really get beyond the initial vaccines (most you don’t need)?
Look up all the vaccines and the long term side effects that shorten your pets lives.
Glad you happy with them but unless they have an accident and even then, mostly I was just offered the puppy package for the first year and penalized if I did not spay my Pure Breed Collie at 6month due to Getto Dogs causing problems.
CVT
To Rawo I can’t stand non veterinarian people talking about vaccines. Vaccines are important! You are the very reason why pets get sick!
RJV
To Rawo – what do you mean vaccines shorten their lives?. Do some research online, ask experienced pet owners, and talk with vets – vaccines help extend pets’ lives. I don’t have a pure bred, so I guess my mixed breed is a “Ghetto Dog?” If you’re spending the money on pure breds – I’m surprised you don’t take better care of them. Hope your UNvaccinated Pure Bred doesn’t give my Ghetto Dog rabies, parvo, or some other terrible disease.
Geri
About 12 years ago my older Shepard Husky mix was having trouble while we went for a walk. He would suddenly go down and with terrific effort continue our walk. I took him to my local vet in Carmel Valley CA. They explained it was probably just a stomach ache. They said I could have tests done but did not insist and only cited what the cost would be. I took him in 2 more times. Once they held him overnight and released him in the morning saying he was fine. I moved to Escondido and that weekend noticed blood dribbling out of my dog’s nose. I was directed to Banfield. As soon as the vet looked at my dog he was alarmed and pointed out that his stomach was distended. He told me to wait while he performed a test, injecting a needle into the dog – if it came out clear, he could be treated – if it came out blood, that meant the dog was bleeding internally and would need to be put down immediately. It came out blood. The vet was so compassionate. Why had the other vets been so unconcerned as my dog was in obvious pain. Why didn’t they do the test that Banfield did?? It took me 12 years to let go of the pain and adopt a 10 month old puppy through PetSmart. I joined the care program and I understand it’s based on a yearly amount spread out over the year. If anything happens to the dog, I will be liable for the total amount. However, this preventative care allows me to stay on top of my dog’s health as it grows. I have complete faith in the vets at Banfield. I had pet insurance with both my other dogs. Every time I tried to use it, it was denied saying it didn’t cover that particular cost.
RAWO
How do you know he wasn’t just yanking your chain? Look at what you did. You put your Dog down or they murdered your dog. Did you get an opinion after Banfield? They got you hooked by playing on you emotions and not are over vacinating you new pet. It took a wile but they reeled you in.
Petsmart and Banfield are two different companies. Who knows what he hit with the needle, clear or blood? What kind of diagnoses is that? When I ever ask any of the staff at Banfield a pointed question they get really upset because they are vaccine pushers and or if it aint broke, kill it.
Do you have any idea of the side effects both short and long term your new friend could and may experience due to the vaccines?
You have a computer, Google all the vaccines and get out the calculator and do a ballance sheet for what is elective and what gets them their licence.
You will probably get upset when find most of the vaccines have long term effects on the liver, joints and other vital organs.
It is like taking you dog to Kaiser. They won’t tell you the Parvo and Deer Tick vaccine are completly unessasary and have almost a complete recovery rate if treated. You could put all that money in the bank and your dog would probably never get either one.
I was told my dog had worms, nope and nope. They just wanted to sell worming drugs and if their were worms they would have ended up in my shovel. I was taught from a young boy to always look at what happens to the food I eat to ensure I am ok and had Dog duty and at least paid attention.
These people are banking on “ your dog’s so cute” their powdered sugar covering up all the nasty junk thay are forcing into your pet. Kinda like the witch with the apple but they don’t wake up at the end. What is their mortality rate I wonder?
Don’t feel taken, just open you eyes and listen real hard. Once you are through the puppy shots there is nothing paid for but they will keep charging.
Kevin
Rawo, you really dont have a life do you? Look at all this time you took spreading misinformation with your Google degree. Laughable.
CVT
Omg this idiot keeps commenting on everyone’s post. I can’t even. Please get an education in the veterinary field before you talk
Michelle
Wow…
I don’t know where you live or who gives you veterinary facts, but you really should advertise the place you live where the following is true:

“They won’t tell you the Parvo and Deer Tick vaccine are completly unessasary (sic) and have almost a complete recovery rate if treated. ”

You surely live in Shangri-La and I’m happy for you!

Jordy
I go to Banfield & my keys are both 9 yrs old. I explained I believe in a more holistic approach & believe that since my dogs were vaccinated until age 5,they have enough of the vaccine to last past their life expectancy. The vet was completely respectful of my opinion on unnecessary chemicals & did not push vaccines, not even rabies. The vet I saw at Banfield was caring & the entire staff is very pleasant. The office is clean & the dropped off dogs are not hidden in the back, but visible when you walk in. I’m very impressed with Banfield. My dogs heartworm/flea/tick preventatives are also very reasonable. Raka, my Pomeranian needs xrays to confirm whether he has a collapsing trachea. The office visit & xrays would be around $250,under the wellness essentials plan the one time sign up fee will only about $105,including his preventative meds. That will include three xrays, an ekg, complete blood work up, urinalysis, dental cleaning & an eye pressure test. For $60 a month, plus a 20% discount on any meds or services. The only thing I was not pleased with is he was not knowledgeable about the benefits of feeding raw. He recommended I stay with Taste of the Wild, which had been linked to enlarged hearts & deaths. Now I’ve switched anyway because he is a medical Dr, not a discussion specialist in nutrition, but other than that, I’ve always felt my pets got the royal treatment. They even trimmed their nails for free!
Jennifer Givens
So sorry for your painful loss. It took me two years after losing my first Pomeranian before I got another dog & he wasn’t plannned, but sorta fell into my lap (& he’s been a lap dog for 9 years now). I still wanted a Pom, but instead of buying fun a breeder, again one just feel in my lap and I adopted my foster 7 mth old Pomeranian (same age as Jordy the Chihuahua/Manchester Terrier mix, who’d been deemed unadoptable due to the biting & he still tries to bite anyone who comes to close to me, but never me. I still miss my Abby & she wasn’t replaced, they are completely different personalities. When they go, I’m not sure if I’ll even have the strength to get another dog & risk the loss & heartbreak again.
Donna
I have been with Banfield in North Hills in PA for the past 20 years and had the great honor of having the same vet for all this time. He passed away a few months ago from cancer in the prime of his life and it broke and still does, break my heart. He was the most amazing, caring animal lover you can imagine. I’ve put down 2 Westies with him by my side and prior to his passing, he also took care of my 8 yr. olds. I now have a puppy, along with my PJ and Reilly, and will continue to go to Banfield hoping the vets who worked under his guidance are half the people he was. I was so totally distraught when I put my 18 yr-old Rex down 5 years ago, I could not even see to swipe my mac card at the counter. He must have been watching me through the cameras in the exam room and came busting out, took the card from my hand and took over for me. I will never forget you Dr. Mark Tartar and if there is a “doggie” heaven, I know you are there being as loved and respected as you should be! Taking care of my “boys” and now precious little girl Sadie Mae will always be my first priority. Banfield gives 1st class service to 1st class pet owners. With that being said, I have no complaints (other than losing my buddy, Dr. Tartar)!
RAWO
In Banfield the Vet plays the good cop wile the corperation plays bad cop. I don’t doubt anything you have said about the Dr. but he was not blind and knew the practices and proceedures that run the front office and in Sacramento you never even see the Vet unless you demand it.
You can’t walk in the gutter without getting some on you.
I don’t know how they do things in PA but in SAC they park the owner in one room and your pet is gone just long enough for the intake assistant to do some imput on the computer.
Yeasterday I saw how rough they really get when I demanded to stay with my pet.
You just can’t separate the General from the Army and 18 years is a long time.
I think you got really lucky and now need to be careful.
The Corperation is bottom line driven and no one in the office I go to is over 30yrs without morals or concience.
TLO
My particular vet at banfield is amazing and her care was excellent. But this plan is making me continue the wellness plan even though my dog passed away. He’s gone and I have to keep paying for this wellness plan! Just plain wrong and very upsetting. Customer service was uncaring and forceful; refusing to at least downgrade the plan since we didn’t use the upgraded services and cannot possibly ever do so!
Tracey Lott Heitzman
Don’t sign up for their wellness plan… they overcharge for services so, even if your pet dies after 2 visits, you are responsible for the full amount of the plan as they charge you for the individual visits- which are easily 3xs what a normal vet office charges. Wasn’t happy with either visit I had with my cat as they wanted me to pay for a bunch of unnecessary tests. I took him back to my regular vet and after she felt his abdomen and took 1 xray of the area she had examined, he was diagnosed with cancer. He had a big tumor in his stomach and Banfield wanted to do a bunch of tests that were above and beyond their wellness plan.
Kokeitha Boone
My pet Hercules died at 5 years old of cancer 12/19/18. He had been going to Banfield since he was 6 months old. All of his physicals always came out fine. When he started vomitting and having diarrhea,he was in the late stages. It had spread to other organs.I do not know how this was missed. He also had a knot in his belly.Needless to say, we have to pay out the contract.I agree that they are sorry plans and the necessary care was not given to Hercules.Please take your pets somewhere else!!!
Kristine
I’M so sorry for your loss your review is what I needed to make up my mind on banfield
Thank you for sharing it with us as hopefully it will help other people as well again having experienced that lost myself 3 years ago not due to cancer but my dog had a collapsible trachea that lead to congestive heart failure and with an allergy to lasix it was terminal as her kidneys failed. it took me a year and a half and now I have my rescue and recently moved your review really helped me determine more than any others because I care about the cost and it’s awful that they continue to charge you but the actual medical ask back are my major concern again I’m so sorry for your loss
Melissa Lewis
They call it a wellness plan. When i triwd to cancel it i was informed that is payment plan for services provided through out the year and to cancel it would cost $800 to cancel for both my pets. This is after a $700 bill for an emergency vist at another facility. Banfield is a very deceptive uncaring group that as much as iIwant to I cant walk away from.
Rick S.
We were new to the Johns Creek GA area and selected Banfield as our new vet. We were also convinced to sign up for the Wellness Plan. We’ve had to change to a new vet because of the poor care our aging dog received at Banfield. They seemed to miss obvious issues (ear infections and arthritis) yet routinely found the need to suggest other expensive tests. We tried to cancel the Wellness Plan after making the vet change and were told it is a non-cancellable, 12-month agreement, which will cost about $500 over the course of the year. I would NEVER recommend their Wellness Plan as it was worthless- even while we were using them for vet care.
Sandra Usry
I am very displeased with Banfield. I feel they try to sell services that are unnecessary. I am $700 poorer because of their scaring tactics. I was made to think my dog might die if I did not get an ultrasound. Ultrasound technician even felt the ultrasound was suspicious. He did not think the liver enzymes warranted an ultrasound in my 13-year-old dog but I had it anyway because Banfield said he could have a mass in his liver which I feel was a scare tactic. I was called by the vet prior to a dental cleaning to say they could not clean Tucker’s teeth because of his liver enzymes and they needed to send his blood out and that would cost. The test came back showing normal liver function but still a slighter higher liver enzyme count. We needed an ultrasound to be sure what was the matter. Had the ultrasound and now it is fine to clean his teeth with his higher liver enzyme count. Weird isn’t it? They know how much we love our pets and they play on that emotion. I am just disgusted with the whole damn thing and to boot, I could not afford to spend that amount of money. They should refund my ultrasound fee but I know they won’t. Be Wary of Banfield.