This content was reviewed by our licensed insurance agent, Michelle Schenker.
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Pumpkin is a relative newcomer, entering the pet insurance world in 2020. Their wellness program brings something unique to the industry, and they are the first pet insurance producer to incorporate under a global pharmaceutical giant. At first glance, Pumpkin appears to offer a solid and innovative product to help protect pet owners, but let’s dig in to learn more.
Pumpkin Overall Rating
Our pet insurance experts read through each pet insurance producer’s offered policy options to provide detailed comparisons and information regarding how a provider fares against others in the industry. We also speak with customers, read online feedback, and communicate one-on-one with the pet insurance producers to obtain a well-rounded, unbiased analysis of a company’s standings.
Our team rates pet insurance producers and the plans they offer based on several factors, including A.M. Best ratings (an indicator of financial stability), claim processing reputations, policy coverage, customer service, pricing, plan customizations, and more.
Pros & Cons Comparison Table
|90% reimbursement rate for all plans||Price quotes tend to be more expensive than most competitors but this may be due to only offering 90%|
|Optional non-insurance wellness plan called Preventative Essentials can be purchased as an add-on||$2/month transaction fee|
|30-day money-back guarantee||Policies have a 14-day waiting period for accidents and illnesses|
|10% multi-pet discount for all additional pets||No app (most competitors have an app)|
|Your pet is covered when they travel with you in the U.S., Canada, Puerto Rico, Guam, and U.S. Virgin Islands||Excludes routine dental procedures|
|No upper age limits for enrollment (pets must be 8 weeks or older)|
Alternatives To Pumpkin: We don’t include Pumpkin or any company with less than five years of experience in our annual pet insurance rankings because it takes time for providers to establish a consistent customer experience. To find the best, our experts regularly analyze over a dozen established companies. Learn more about this year’s top-ranked companies.
- Underwriter: United States Fire Insurance Company, a Crum & Forster company
- A.M. Best rating: A
- Bilateral exclusions (a condition or disease that affects both sides of the body): ligament and knee conditions
- Claims process:
- Must submit claims within 270 days of the service date
- Direct deposit or check reimbursement is available
- Curable conditions term: Pre-existing conditions are not covered. However, an injury or illness that is cured and free of treatment and symptoms for 180 days will no longer be regarded as pre-existing, with the exception of knee and ligament conditions. If a knee or ligament condition occurs before the coverage effective date or during a waiting period, any future ones won’t be covered.
- Pumpkin agency is formed under Zoetis, the world’s largest global animal health company
Customer Service Options & Hours
- Email: [email protected]
- Phone: 866‑273‑6369
- Monday – Friday from 8 am to 8 pm EST
What Are Pumpkin’s Pet Insurance Waiting Periods*?
- Illness: 14 days
- Accidents: 14 days
- Cruciate Ligament Events: 14 days
- Hip Dysplasia: 14 days
- Wellness: 0 days (Wellness is not insurance, so there is no waiting period associated with it)
*Waiting periods for Maine are as follows:
- Accidents - 0 days
- Illnesses - 14 days
- Cruciate Ligament Conditions - 30 days
- Routine Care - 0 days
What Does A Pumpkin Plan Cover?
Please know that none of the pet insurance plans offered by providers in our pet insurance comparison charts cover pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.
All of them cover the following items when deemed medically necessary and prescribed to treat a covered condition: emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, dental illnesses, and prescription medications. However, this coverage may have limitations, so please check your policy.
|Condition||Covered By A Pumpkin Plan|
|Alternative/Holistic Therapies |
(prescribed for covered conditions)
(for covered conditions)
Preventative Essentials Add-On
Preventive Essentials is Pumpkin’s wellness package. It’s not insurance, but an optional benefit you can add to your Pumpkin plan if you want refunds for certain routine care your dogs need to stay healthy. If you opt to pay $18.95 per month for Pumpkin’s Preventative Essentials plan, here is what you’ll be reimbursed for.
- 1 annual wellness exam fee
- 4 vaccines
- 1 blood test for heartworm and tick disease
- 1 fecal test for intestinal worms
How Much Is Pumpkin Pet Insurance?
Pumpkin has no one-time enrollment fee but a $2 transaction fee for every premium payment. Your monthly premium is based on the deductible, reimbursement percentage, and annual payout options that you choose from the table below.
|Deductible Options||Payout Options||Reimbursement Options|
Pricing is also based on your pet’s details (age, species, breed, location, etc.). We recommend obtaining quotes from Pumpkin for your specific pet to get a more accurate idea of how much a policy would cost you.
You can also use our pet insurance quote form to see how top providers compare for your actual pet.
Pumpkin vs Other Companies
Interested in seeing how Pumpkin stacks up against other popular pet insurance companies? We’ve written comparison articles to show how Pumpkin and other leading pet insurance companies compare in coverage, customer service and reputation, claim processing, plan customization, and price.
Is Pumpkin The Best Pet Insurance For My Dog?
Since Pumpkin is relatively new to the industry, there’s still room for this agency to experience many changes. We like to give companies five full years of experience before ranking them in our pet insurance reviews. It’s common for pricing to fluctuate, underwriters to change and customer service and claims experiences to vary because it takes time for a company to get its footing.
Disclosure From Pumpkin
Pumpkin Pet Insurance policies do not cover pre-existing conditions. Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For full terms, visit pumpkin.care/insurancepolicy. Products and rates may vary and are subject to change. Discounts may vary and are subject to change.
Pumpkin Insurance Services Inc. (“Pumpkin”) (NPN#19084749) is a licensed insurance agency, not an insurer. Insurance is underwritten by United States Fire Insurance Company (NAIC #21113. Morristown, NJ), a Crum & Forster Company, and produced by Pumpkin. Pumpkin receives compensation based on the premiums for the insurance policies it sells. For more details visit pumpkin.care/underwriting-information and pumpkin.care/insurance-licenses.
Pumpkin Preventive Essentials is not an insurance policy. It is offered as an optional add-on non-insurance benefit. Pumpkin is responsible for the product and administration. For full terms, visit pumpkin.care/customeragreement. Pumpkin Preventive Essentials is not available in all states.Tagged With: Review, Reviewed By Insurance Agent