Pumpkin vs Trupanion: Should You Choose The New Kid Or The Veteran?

This content was reviewed by our licensed insurance agent, Michelle Schenker.

To keep the lights on, we receive affiliate commissions via some of our links. Our review process.

2 dogs sitting in the grass smiling (Caption: Pumpkin vs Trupanion logos)

Trupanion has been a big brand name in the pet insurance industry for more than two decades. It’s well-established and trusted by many vets and pet parents nationwide. However, Pumpkin is shaking things up as one of the new kids on the block with its extensive coverage and plan customizations. Is one a better fit for your pooch?

We compare coverage, customer service and reputation, claim processing, pricing, and customizations and explain which company delivers the best option for most. Remember that each pet and household budget varies, so obtaining quotes from multiple companies for your situation can help you get the best policy and price.

Visit Pumpkin’s Website | Visit Trupanion’s Website

Pumpkin Pet InsuranceTrupanion
Policy CoverageExtensiveMore Limited
Customer Service & ReputationUncertain, NewExcellent, Stable
Claim Processing Average14-28 Days2 Days
Average Price Of PolicyHigherHigher
Plan CustomizationsRestricted OptionsVery Limited
Overall WinnerOrange X (No or Not)Brown checkmark (Yes)
 Visit WebsiteVisit Website

Policy Coverage

Dog under covers (caption: Policy Coverage Winner)

The table below shows precisely what Pumpkin and Trupanion cover.

Both companies cover emergency care, surgery and hospitalization, specialized exams and specialty care, X-rays, blood tests, ultrasounds, cat scans, MRIs, rehabilitation, cancer, chronic conditions, euthanasia, hereditary conditions, congenital conditions, non-routine dental treatment, and prescription medications.

Neither covers pre-existing conditions, cremation and burial costs, pregnancy and breeding, or unnecessary cosmetic procedures.

PumpkinTrupanion
Ranking In Our Pet Insurance ComparisonUnrankedBest Vet Direct Pay
Illness Waiting Period14 Days30 Days
Accident Waiting Period14 Days5 Days
Hip Dysplasia Waiting Period14 Days30 Days
CCL Surgery Waiting Period14 Days30 Days
Behavioral TherapiesBrown checkmark (Yes)Brown checkmark (Yes)
Alternative/Holistic TherapyBrown checkmark (Yes)Extra Fee
Wellness Care For An Extra FeeBrown checkmark (Yes)Orange X (No or Not)
Exam FeesBrown checkmark (Yes)Orange X (No or Not)
UnderwriterUnited States Fire Insurance CompanyAmerican Pet Insurance Company
A.M. Best RatingAUnrated

Pumpkin comes out ahead because it covers exam fees, includes alternative/holistic therapy for no extra fee, and offers wellness care. Pumpkin pet insurance also has shorter waiting periods for illness, hip dysplasia, and CCL surgery.

Pumpkin’s underwriter has an A rating from A.M. Best (a measurement of financial stability). This means that its underwriter is considered less of a risk than Trupanion’s based on A.M. Best’s reporting when it comes to dependability of claim repayment. However, it should be noted that Trupanion has been in business 20 years longer than Pumpkin. So, finding actual customer experiences for Trupanion will be more readily available – for both good and bad reviews. You can read more about these companies’ reputations in the next Customer Service section.

Another key deciding factor for you may be the age restrictions. Trupanion doesn’t enroll pets who are older than 14 years old, while Pumpkin does not enroll new puppies from birth while Trupanion does. Overall, Pumpkin has more extensive coverage than Trupanion.

However, given its newness to the category, we would be hesitant to recommend them as our first choice. It might be wise to get quotes from these two and also consider other popular pet insurance providers.

Pumpkin pet insurance logo

Policy Coverage Winner: Pumpkin

Customer Service & Reputation

Person holding phone next to dog (Caption: Customer Service & Reputation Winner)

Pumpkin entered the pet insurance space in 2020. And from the customer reviews we’ve seen, there are many complaints regarding pricing, difficulty canceling, long claim processing times, and more. It takes years for a company to stabilize its performance and pricing, and it appears that Pumpkin is still working through these challenges.

Trupanion has a consistent history of higher than average prices. There have been no significant policy changes for several years, and prices have remained about the same as well. This is a good sign that you can count on steadiness when you sign up for a Trupanion policy. However, Trupanion isn’t immune to high prices or lack of coverage and reimbursement complaints.

As you can see, both companies have opportunities for improvement, but Trupanion wins this category in the end.

Trupanion logo

Customer Service & Reputation Winner: Trupanion

Claim Processing

Doctor's office papers (Caption: Timeliness Of Claim Repayment)

Trupanion processes claims within two days on average, which is considered extremely good since most companies average fewer than ten days. You may be able to have Trupanion pay your vet directly, so you don’t have to pay a hefty vet bill in advance and wait for reimbursement. But this isn’t available everywhere, so check with your vet first to see if Trupanion Express is an option for you.

Pumpkin states it processes claims in two to four weeks. This is drastically longer than the time it takes Trupanion to process claims.

Because Trupanion has a shorter claim processing average and offers a direct payment option to veterinarians, it wins this category by a strong margin.

Trupanion logo

Claim Processing Winner: Trupanion

Price Of Policy

Dog laying next to money (Caption: Price Of Policy)

Trupanion requires a one-time enrollment fee of either $0, $25, or $35, depending on the state in which you live, but has no transaction fees. Pumpkin has a monthly transaction fee of $2 but no one-time fees. In just 12 months, you will have paid $24 in fees to Pumpkin which is likely pretty close to what you would have paid Trupanion upfront, so considering these fees may be a bit misleading at first glance.

Pricing is based on your pet’s details (age, breed, location, etc.). We recommend obtaining quotes from each company for your specific pet. You can also visit our pet insurance comparison quotes to see a few sample prices we’ve gathered. Then use our pet insurance quote form to see how other top providers compare for your actual pet.

On average, both companies are among the most expensive on average compared to competitors, which is why this category is a tie. Again, we recommend getting multiple quotes and reading each policy before signing on the dotted line for any policy.

Price Of Policy Winner: Pumpkin & Trupanion (Tie)

Coupons

Pumpkin

Pumpkin offers the following discount:

  • 10% off for multiple pets

Use this link to take advantage of the best possible price. No promo code is needed.

Trupanion

Use this link to get the best possible price and obtain a quote for your pet from Trupanion. You can also visit our dedicated Trupanion promotions page to learn more.

Plan Customization

Several types of dogs sitting together (Caption: Plan Customization)

One of the significant differences between these two companies is the available plan customizations.

Pumpkin offers several customizations, so you can adjust your policy to fit your budget.

  • Annual payout options for dogs: $10,000, $20,000, and unlimited
  • Deductibles: $100, $250, and $500
  • Reimbursement: 90%

Trupanion has few customization options with unlimited payouts and 90% reimbursement for all plans. The only customization possibility available on a Trupanion policy is the ability to select your deductible amount between $0 and $1,000. (The higher the deductible, the lower your premium price is likely to be, but the more you will have to cover upfront in your time of need.) On the flip side, these reduced options also make it easier to understand and make decisions. So, depending on how complicated you want your insurance to be, you might make a different choice than someone else with a different comfort level.

Overall, Pumpkin has more customization options than Trupanion, which may make it a better fit for your budget.

Pumpkin pet insurance logo

Plan Customization Winner: Pumpkin

What’s Our Verdict?

In the end, Trupanion wins this comparison against Pumpkin due to its 20+-year-long reputation and faster claim processing. However, if you want coverage for your pet’s routine (aka wellness-related) expenses or more custom options to fit pet insurance into your budget, you may want to consider Pumpkin.

If you didn’t find what you were looking for, our experts dig even deeper into each company in our individual reviews of Pumpkin and Trupanion.

Overall Winner: Trupanion

Our experts have spent hundreds of hours researching to bring you our comprehensive and frequently updated pet insurance reviews, including our top picks along with details on each of the most popular pet insurance companies.

If you prefer to see winners by category, check out our best pet insurance comparison. We give awards for the best price, multi-pet discounts, 100% reimbursement, unlimited payouts, and other “best for” categories, including puppies, older dogs, dental, wellness coverage, bilateral conditions, behavioral therapy, vet direct pay, and more. You’ll even see winners for cats and exotic pets (i.e., rabbits, guinea pigs, birds, etc.).

Tagged With:

Disclaimer: Information regarding insurance company offerings, pricing, availability, and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.

The information provided through this website should not be used to diagnose or treat a health problem or disease; it is not intended to offer any legal opinion or advice or a substitute for professional safety advice or professional care. Please consult your health care provider, attorney, or product manual for professional advice. Products and services reviewed are provided by third parties; we are not responsible in any way for them, nor do we guarantee their functionality, utility, safety, or reliability. Our content is for educational purposes only.

Subscribe
Notify of
0 Comments
Inline Feedbacks
View all comments