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Just like health insurance, there are many companies and policies to choose from to insure your pet. How does Embrace stack up to its pet insurance competition? We dive deep with coverage details, actual pricing quotes and real customer reviews.
- No per incident limits on their claims as they use an annual deductible
- No lifetime limit
- Offers optional Wellness Rewards
- BBB rating is A+
- Pays claims between 10-15 business days
- Up to a 10% max discount for multiple pets (5% in NY)
- $1.00 monthly transaction fee and $25 enrollment fee
- Only covers enrolled pets age 14 and younger for accident and illness (accident only may be available for ages 15+)
- If one leg has a CCL (ACL) injury prior to enrollment, the other leg will not be covered even if there are no prior issues. It's considered a pre-existing condition.
- New customer must call to access unlimited claim option
- Does not cover your pet if they travel outside the U.S. with you
While Embrace has a lot to offer, it did not make it into our top 3 picks for best pet insurance providers. Our experts have analyzed over a dozen pet insurance providers. Check out our pet insurance reviews to learn more about this year’s top-ranked companies.
- Underwriter: American Modern Insurance Group
- A.M. Best rating: A+
- Medical history review: Embrace offers a Medical History Review during enrollment. Essentially, this is a full insurance assessment of health history so you can feel confident in your pet’s coverage, limiting coverage uncertainty.
- Bilateral condition (a condition or disease that affects both sides of the body): If your pet has a pre-existing bilateral condition (e.g., ACL tear), they are at a higher risk of the same situation on the other side of the body, and future occurrences of the same condition won’t be covered
- Must submit claims within 60 days of renewal to the next term
- Claim repayment promise of 10 to 15 business days (but often processes faster)
- Prescription drug coverage for take-home medications available with any policy (in some states, this is an optional add-on)
- Fax, email, upload to MyEmbrace, use the app or mail in your claim forms and get paid via check or direct deposit
- 30-day free look period (similar to a money-back guarantee)
- Allstate, American Family, Geico, and USAA sell Embrace
- Healthy Pet Deductible: Your pet’s annual deductible goes down $50 each year you don’t receive a claim reimbursement
- 24/7 PawSupport Pet Health Line allows you to speak with a pet professional day or night via live chat, video and phone
- Other discounts available: 5% military discount, 10% veterinary staff discount and 15% USAA discount
Requires a vet exam within the last 12 months before the policy start date or 14 days after the start date
Defined by Embrace as:
a. Chronic Condition observed by you or your Veterinary Provider prior to the end of the Waiting Period for your Pet(s) and any related conditions; or
b. An Illness or Injury that first occurred or showed Clinical Signs prior to the end of the Waiting Period for your Pet and any related conditions.
Undiagnosed conditions with the same Clinical Signs as those in a. or b. above are also considered pre-existing.
Customer Service Hours
- Live chat: Monday – Friday 8:30am – 5pm ET
- Contact center: Monday – Friday 8:30am – 8pm ET and Saturday 9am – 1pm ET
- 14 days: Illnesses
- 2 days: Accidents
- 6 months (or 14 days with an orthopedic report card submitted): Orthopedic conditions (including cruciate ligament events)
If you’re unfamiliar with cruciate ligament tears and what they can entail, watch Heidi’s story below.
Services included are not limited to this list and are subject to change.
|Covered by Embrace||Not Covered by Embrace|
|Breed-specific and genetic conditions||Avian flu or nuclear war|
|Congenital conditions||Pre-existing conditions|
|Chronic conditions||Breeding, whelping and pregnancy|
|Cancer||Injury caused deliberately by you or any other person residing in your home|
|Exam fees||Injury or illness resulting from fighting, racing, cruelty or neglect|
|Alternative therapies and rehabilitation||Cosmetic procedures such as tail docking, ear cropping or dew claw removal unless medically necessary|
|Behavioral therapy||DNA testing or cloning|
|ER and specialist care||Stem cell therapy not deemed medically necessary|
|Hospitalization and surgery|
|Prosthetic limbs and devices including mobility aids|
|Dental illness up to $1,000/year|
A bilateral hip replacement for your dog could cost $7,000 to $12,000 for surgery alone. For other types of surgeries, $1,500 to $3,000 per hip is the average. Aside from surgery, your dog will need pain medication for life and possibly supplements, which can add up in costs.
Fortunately, Embrace provides coverage if your dog develops hip dysplasia, as long as the 6-month waiting period is over. The waiting period is lowered to 14 days if an orthopedic report card is filled out.
Embrace offers the following options for your pet insurance plan.
- Annual maximum: $5,000, $8,000, $10,000, $15,000 or $30,000 (unlimited is available via phone)
- Annual deductible: $200, $300, $500, $750 or $1,000
- Reimbursement: 70%, 80% or 90%
The cost of each policy is unique to your pet and depends on many variables, including your pet’s age, breed, location, health conditions and more. To give you a general idea, we gathered the following sample quotes in December 2019 (these don’t include Wellness Rewards).
|Breed||Labrador Retriever||Golden Retriever||German Shepherd||Yorkshire Terrier||Yorkshire Terrier||Yorkshire Terrier||Mixed Breed Cat|
|Age||2||8||4||6||4 months||7 months||2|
|Location||Iowa (zip code 50125)||Illinois (zip code 60631)||California (zip code 92027)||New York (zip code 10012)||New York (zip code 10012)||Iowa (zip code 50125)||Ohio (zip code 44108)|
|Price Per Month||$40.70||$60.28||$39.61||$84.36||$75.84||$12.50||$22.93|
|Prescription Drug Coverage|
You can get personalized price quotes for your pet(s) from some of the best companies when you fill out just 1 short form. Also visit our Pet Insurance Quotes page to see how the cost of Embrace stacks up against the competition.
Embrace Wellness Plans & Pricing
Embrace also offers an optional Wellness Rewards program for an additional fee. Embrace will reimburse 100% of your pet’s routine care costs up to the selected amount of coverage you choose. You can select $250, $450 or $650 for this program. This money can go towards the following:
- Spay/neuter surgery
- Flea, tick, and heartworm preventative
- Vaccinations and titers (amount of antibodies in blood)
- Wellness exams
- Routine blood and fecal parasite exams
- Microchip implant and registration
- Prescription diet food
- Teeth cleaning
- Dental x-rays, crowns and fillings
- Nutritional supplements
- Medicated shampoos
- Behavioral training
- Dog: Mila, 6-month-old Husky
- Accident: Jumped out of the car window while moving
Mila jumped out of the car window when the car was going 5 mph and was taken to the emergency room immediately. X-rays showed that she broke her pelvis in 6 different locations. They were not sure they could repair her pelvis, so they ordered a CT scan.
Nici, Mila’s pet parent, told them to do whatever they needed because she had pet insurance. Nici’s Embrace plan had a $500 deductible and a 80% reimbursement. After a 5-hour surgery, 8 weeks of restricted activity and 12 weeks of massage, laser and hydrotherapy, she is fully recovered and back to her crazy puppy self.
- Treatment Cost: $7,748.04
- Embrace Reimbursed: $5,798.43
- Final Cost For Pet Parents: $1,949.61($500 deductible and $1,449.61 copay)
Read about how Embrace has treated these real-life customers. We’ve got good and bad feedback to share with you.
I have to believe that many (if not all) of these negative reviews are from people who are just unhappy that something they expected to be covered, ended up not covered. It’s the insurance industry, no different than your personal or house insurance, certain things will not be covered. You can’t get a homeowners insurance claim after your house burns down just like you can’t get insurance on your pet after it breaks its leg. As for my experience, I have not had any problems whatsoever with Embrace and have a 5yr old pup with a variety of random issues. I understood my policy (for the most part) and asked questions for things I didn’t. The people I’ve worked with over the past 4yrs have been very helpful and courteous, so I’m more than confused by some of these reviews. Based on my experiences, I will remain a customer for as long as I’m a pet owner. – Dave R., Yelp 9/20/2019
Our little girl had many medical issues in her last 2 years. Embrace covered everything. We got our claims covered very quickly, sometimes before our credit card bill came due. We were able to give her specialty care and make her last two years as comfortable as possible with a great quality of life. When we lost her, we received a lovely card from Embrace with no fewer than 8 personalized, hand-written notes of condolence. We feel like part of the Embrace family. – Shelley R., Trust Pilot 12/3/2019
Shitty company. Both of my dog and my cat were in ER in July, and it is now October and this company is finding every reason to not to cover the claim and not responding by not having full medical history. My policy started in June, and my dog got kennel cough in July, it was obviously unexpected and this company just keeps asking notes about my dogs bone fracture back in April. Not to mention I have provided every single documents from my vet. My cat was also being told that it’s missing full medical history. My cat was four months when admitted into er, we submitted every freaking documents from vet visits before which was just vaccinations and exams. And this company is saying missing full medical history, what do you expect a four months kittens to have like hundreds of vet visits??? Shitty company, do not enroll – Tiffany R., Yelp 10/21/2019
They denied my dog’s claim regarding diarrhea:( Useless company..
I’m going to cancel my 2 dog’s policy soon… thinking to go back healthypaw or Pets Best….Not happy with claim process or benefit coverage…Super slow…i feel like i got scammed.. They gave me 0 from over $500 vet’s bill.
They were asking too much paperwork as well… OMG.. nightmare.. – Yuri, TrustPilot 11/16/2019
See what the key differences are between Embrace and a leading pet insurance company.
- All Healthy Paws plans include unlimited claim limits. The maximum claim limit you can get online from Embrace is $30,000, you must call in for unlimited claim limits.
- Healthy Paws averages a 2-day claim repayment, while Embrace promises 10 to 15 business days (but typically processes quicker).
- Embrace has a 2-day waiting period for accidents, while Healthy Paws has a 15-day waiting period for accidents.
Embrace has an overall positive reputation and fantastic customer support options, but its waiting periods for coverage are more restrictive than other companies. Monthly premiums vary widely, so we recommend getting an individual quote for your pet.
Doing your research before buying a pet insurance plan is not only smart, but it also demonstrates your love and responsibility as a pet parent. We invite you to read through our best pet insurance article, so you feel 100% positive about making the best decision for your furry friend.
What questions do you have about pet insurance before you buy?
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