Petplan Insurance Reviews: Is It The Most Comprehensive?

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Pug with bone in mouthPetplan is among the most reputable pet insurance companies due to its outstanding customer service and excellent coverage. However, competitors have stepped up in recent years, offering more coverage for less money.

Why do we think Petplan still deserves your consideration as a pet insurance provider? Read our review to see why you might choose Petplan, especially if you’re signing up as a new customer or adding a new pet.

Visit Petplan’s Website | Call: 800-237-1123

Article Overview


4.3 / 5
Policy Coverage 4.8
Customer Service & Reputation 4.3
Timeliness of Claim Payment 4.5
Price of Policy 3.8


  • There is a 5% discount for users purchasing their insurance plan online
  • Covers advertising lost pets, losing your pet, cancelled vacation due to pet illness, etc.
  • No lifetime or per condition claims limit
  • BBB rating: A+ (under its incorporated name, Fetch, Inc.)
  • Claims are typically paid within 5-7 days although it allows up to 30 days
  • App available to support claims via iOS and Android
  • Covers the exam fees for sick visits ($50-$250 on average)
  • No claims credit (2% discount for each consecutive 12-month policy period without a claim, up to 10% max discount)


  • Complaints from existing customers of premium increases being drastically higher than competitors
  • In order for coverage to apply you must take your dog to the vet within 48 hours of noticing symptoms of an illness or injury
  • A number of policyholders complain that Petplan delays payment on claims (often due to a short upfront waiting period as a new customer) and requires an invoice from your vet
  • Dogs must have annual health and dental check-ups in order for coverage to apply. Failure to do so may mean your dog won’t get insurance coverage until that checkup is done.
  • Only covers CCL (ACL) on a second leg if the first leg remains healed for 12 months (if your pet received treatment for a cruciate or soft tissue injury to one knee before policy inception, then the other knee is automatically excluded)
  • Customers state (and our sample quotes show) it is more expensive than Healthy Paws for unlimited annual claims
  • No wellness plan
  • $3 credit card processing fee for monthly and quarterly payments

Key Features

  • Underwriter: XL Specialty Insurance Company (XL Catlin)
  • Requires vet exams to establish your pet’s baseline of health
    • Must occur within 60 days before or 30 days after enrollment for any age animal
    • If your pet hasn’t had a vet exam within 60 days prior to the policy’s effective date, any medical condition(s) observed or recorded during the next vet exam will be excluded from coverage
    • Pets older than 6 must visit the vet within 1 month of the policy’s effective date to establish a baseline of health
  • 6-month waiting period for cruciate ligaments and patellas can be waived if a vet examines your pet within 30 days of policy issuance and the vet notes explicitly that there’s no indication of any knee problems:
    • From Petplan policy: If your pet has received treatment for a cruciate or soft tissue injury to one knee during the first six (6) months of the policy (where no certification of knee health has been provided as described in Section V.g.) then the other knee is automatically excluded from coverage for a period of twelve (12) months from the date of last treatment to the affected knee.
  • Pre-existing conditions defined by Petplan: A medical condition which first occurred or showed clinical sign(s) before the effective date of this policy or which occurred or showed clinical sign(s) during the policy waiting period.
  • Offers a bilateral exclusion (a condition or disease that affects both sides of the body) for injuries/conditions of cruciate ligaments, if one side were pre-existing the policy would exclude the other if injured
  • Must submit claims within 90 days following treatment via the mobile app, fax, email or mail
  • PetVetDirect reimburses the veterinarian directly
  • Claim repayment may take up to 30 days but are typically paid within 5 to 7 days for complete claims submitted via the app or online
  • 30-day free look period (similar to a money-back guarantee)
  • No claims credit: For each consecutive 12-month policy period that a pet has gone without a paid claim, a 2% credit is awarded at renewal (up to a max of 10%)
  • Petplan covers curable pre-existing conditions after 365 days
    • From Petplan policy: Any such curable medical condition that does not reoccur within the first curable exclusionary period will be coverable provided an annual exam is conducted by a veterinarian dated after the curable exclusionary period and before the first reoccurrence of such curable medical condition.
  • Policies of $15,000 annual limit or more offer additional coverages:
    • The cost of advertising and paying a reward for a stolen or lost pet
    • The reasonable cost of boarding your pet at a licensed kennel or cattery while you’re in the hospital as a result of your own sickness, disease or bodily injury
    • Reimbursement for the price you paid for your pet if your pet is stolen or goes missing during the policy period and is not found
    • Reimbursement for the price you paid for your pet if your pet dies or has to be put to sleep by a vet during the policy period, as a result of injury or illness
    • Reimbursement for any travel and accommodation costs you cannot recover, if you have to cancel or cut short a vacation during the policy period because your pet is injured or shows the first clinical sign(s) of an illness while you are away or up to 7 days before you leave, and as a result requires immediate lifesaving vet treatment
  • Customer service hours:
    • Email, live chat and phone: 24/7

What Does Petplan Cover?

Here’s a list of services that Petplan does and does not cover as of December 2018.

Covered by PetplanNot Covered by Petplan
Injuries & accidentsWellness & routine care
IllnessPreventative care
Non-routine veterinary exam fees & sick visits, including specialists and emergency careProphylactic teeth cleaning
Dental coverage for oral disease and injuries – including periodontal disease, extractions and advanced treatments such as root canal therapyNon-curable pre-existing conditions
Behavioral treatment – including anxiety disorders such as travel and separation anxietyElective treatments e.g., tail docking, ear cropping (not recommended by a veterinarian to treat or diagnose an injury or illness)
Hereditary and chronic conditions
Imaging (Xray, MRI, CAT scan, ultrasound)
Diagnostic treatment
Prescription medications
Cancer treatment
Surgery & rehab
Alternative, holistic and homeopathic treatments
Curable pre-existing conditions

Is Hip Dysplasia Covered?

Petplan covers hereditary conditions, such as hip dysplasia, as long as there were no signs or symptoms before the policy or during the required 15-day waiting period.

Price Quotes

Petplan has annual coverage limits of $2,500, $5,000, $10,000, $15,000, $20,000, $25,000 or unlimited. The lower the limit you select, the lower your monthly premium will be. However, we always recommend getting unlimited or the highest level possible within your budget because you never know what illnesses or injuries your pet may experience in one year.

Petplan offers $250 to $1,000 annual deductibles and 70%, 80% and 90% reimbursements. The higher your deductible and the lower your reimbursement, the lower your monthly premium will be. There may be more options available based on your unique circumstances so be sure to reach out to Petplan by phone at 800-237-1123 to explore possible customized plan options.

The cost of each policy is unique to your pet and depends on many variables, including your pet’s age, breed, location, health conditions and more. Below are some sample quotes we’ve obtained from Petplan. Quotes are from December 2018.

BreedLabrador RetrieverEnglish Cocker SpanielGerman ShepherdYorkshire TerrierYorkshire TerrierYorkshire TerrierMixed Breed Cat
Age2 years8 years4 years6 years2 months2 months2 years
(zip code: 33134)
(zip code: 60290)
(zip code: 90001)
New York
(zip code: 10001)
New York
(zip code: 10001)
(zip code: 60290)
Washington D.C.
(zip code: 20001)
Price Per Month$87.73$110.00$65.67$95.84$40.04$24.28$34.05
Reimbursement Level80%70%90%90%90%80%80%
Annual Deductible$250$500$500$250$250$250$250
Annual LimitUnlimitedUnlimited$2,500$15,000$15,000$5,000Unlimited

You can get personalized price quotes for your pet(s) from reputable companies, including Petplan. You can also visit our Pet Insurance Quotes page to see how the cost of Petplan stacks up against the competition.

Transaction Fees

Petplan charges a $3 transaction fee for every monthly or quarterly payment. The quote given online includes this fee. There is no transaction fee for annual payments.

Coupon Code

Use coupon code CanineJournal to receive an additional 5% discount (10% total if you sign up online). Alternatively, if you call 800-237-1123 you will automatically get the additional 5% discount! You can also visit our dedicated Petplan promotions page to discuss current offers.

Waiting Periods

XL Specialty Insurance Company issues all new Petplan policies. Below are the waiting periods for these policies.

  • 5 days: Accidents
  • 15 days: Illnesses
  • 6 months: Cruciates and patellas

Petplan Customer Reviews

Want to know what real customers think? Read these positive and negative Petplan reviews for a better understanding of its customer service.

Positive Reviews

I found the solution to the healthcare crisis. Health insurance needs to use the Petplan model. Car insurance should follow suit. Seriously our puppy would not still be kickin’ if we did not have Pet Insurance. It’s a great feeling to not have to worry about the $ and concentrate on his care. The freedom to make choices without considering cost. The ability to save for a wedding while Zuul is sick. So anyway I’m totally sold on it. Wouldn’t leave home without it. If you’re considering it just pull the trigger. – Justin B., Yelp 3/31/2018

I am a happy member of the Petplan insurance family! Anytime I have a claim, I’m always treated with respect, kindness, and concern for both me and my pitbull Pippy. I want to commend [name redacted] today for being able to quickly and efficiently update my payment information (fraudulent charges had forced me to close my existing one). Because I am so pleased with Petplan, I certainly did not want there to be an issue for my premiums to them!!! Thanks, Petplan, for always being here to help me get through tough situations with a smile! – Robin H., Trust Pilot 4/27/2018

Negative Reviews

Total rip off company. When you make claims they take several weeks to scrutinize and then find way to deny claim. They also raise rates for arbitrary reason, such as moving. – Bob B., Yelp 3/8/2018

Their phone staff is either poorly trained or dishonest. I hope the former. I asked what do you pay after meeting the deductible? I was told 80? Of everything else. The correct answer is ” after meeting the deductible for each illness or occurrence ” we pay 80%. So I rushed to have some growths removed before the end of the year when my dog was still recovering from an allergic reaction to some medication..Because of this misinformation, I rushed to have growths removed that turned out to be malignant before the end of the year while he was still recovering from an allergic reaction to meds. It could have waited three weeks. Do not rely on anything they tell you. Read ALL the writing. BUT you can’t even rely on that… My renewal letter said my premium would be $ 644.00 but they charged my credit card $210.00 which makes my premium $820.00. When I called they said their March 8th letter to me was wrong so they charged me the right amount because they made an error and my premium should have gone up. I am stuck with these disreputable people now because we now know that what my dog has been struggling with since the beginning of December is Valley Fever. I am waiting to see how they try to deny the claim. So is my Vet. So be careful with these people. I was cautioned early on by by a tech at a different vet’s office about their unwillingness to pay claims. We will see this coming year. Last year they disallowed some and really hiked up my premiums so just ck with some vets. – Anne S., Trust Pilot 3/22/2018

Do I Really Need Pet Insurance?

Pet insurance helps reduce out-of-pocket expenses when any significant medical event occurs in your dog’s life. None of us ever plan for these unexpected events to occur, but pet insurance offers peace of mind when they do happen.

Worried about what your dog’s eating when you’re not looking? Perhaps Petplan can help you feel more protected. Check out the video below; this dog loves to try everything!

What’s Our Final Verdict On Petplan?

Visit Petplan’s Website | Call: 800-237-1123

Although Petplan’s pricing is higher on average compared to several top pet insurance providers, we think Petplan’s unlimited annual coverage is tough to beat and certainly worth considering. We’re also impressed with its stellar claim repayment reputation, which averages 5-7 days.

Ultimately, whether you pick Petplan for your pet is up to you; however, here at Canine Journal we always advocate some form of insurance. See how Petplan stacks up against other pet insurance companies in our comparison article.

Are you considering Petplan?

Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Disclaimer: The information provided through this website should not be used for diagnosing or treating a health problem or a disease. It is not a substitute for professional care. If you have or suspect you may have a health problem, you should consult your health care provider.

Disclaimer: This website contains reviews, opinions and information regarding products and services manufactured or provided by third parties. We are not responsible in any way for such products and services, and nothing contained here should be construed as a guarantee of the functionality, utility, safety or reliability of any product or services reviewed or discussed. Please follow the directions provided by the manufacturer or service provider when using any product or service reviewed or discussed on this website.

Growing up, Kimberly used to get the sniffles when she was around dogs. Thankfully, she grew out of her allergy and is now able to play and snuggle with dogs as much as she wants! She and her husband adopted Sally, a four-year-old hound mix, in early 2017, and she has brought so much joy into their lives. Life as pet parents has been very rewarding.

Leave a Reply

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Nancy Mosner
I have always been happy with Pet plan plus UNTIL NOW. I can no longer recommend this company. I have gotten excuses and condescending attitudes when I call to see why I am getting letters saying my claim will not be paid because I haven’t met my deductible…. I am thousands of dollars over my deductible. The woman I spoke with had no idea who her supervisor was…also unacceptable.
I was asked irrelevant questions and the blame was being put on me for their incompetence.
They have no record of receiving my emails initially but when I questioned them all the sudden they could find them….
Nothing but excuses and looking for reasons not to pay very straightforward claims.
Very disappointed and it’s a shame as I am involved in several resumes, and social media groups with well over 50,000 followers who now will not be recommended to use this company.
I am now waiting at 30 days for my claim to be “assessed”. I am told they received everything on 2-5-19 they needed. It is now 3-2-19. I was told today yet a 4th excuse. It has been anything from backed up from the holidays to they do it as they are received and it is high volume right now. New excuse everytime. Then told 30 days are “business” days. Not what it says in terms and conditions of contract. Shame on them. BEWARE!!!!!
Do not buy insurance with Petplan. Rude and dishonest company. Unfair business practices. Will try and find any reason to not cover your claim. Everything is a pre existing condition to them no matter what. Customer service agents will not let you talk with or give any contact info for superiors. Please look elsewhere.
I am sorry to say that Petplan is a ripoff, I warn you to avoid them and use another company. Petplan used to be a good company with good service. They would make reasonable decisions on claims and pay fairly promptly. Helped with some major unexpected expenses over the years. Over the last couple years they started applying unreasonable fine print policies, such as denying all claims because an animal had not had sufficient “wellness” visits in PRIOR years. They are taking money from people who expect coverage, and then find any excuse to refuse to pay claims when problems arise. This is the opposite of what people are paying for.
After reading the complaints I am staying with Healthy Paws insurance. They are great!
Stay away from PetPlan!!! Run if you already have them. They changed ownership two years ago and seem to come up with EVERY imaginable reason NOT to pay a claim. They demand a ridiculous number of records with little to no explanation of the need (my dog has been covered since before 2015, but they now want records from subsequent years even though there were no claims during those years. They claim that my vet’s records aren’t sufficient. They just denied a claim because I filed the claim more than 90 days after the end of “the policy year.” Yet I file claims with two other pet insurance companies for mt two other dogs at the end of the calendar year with no problem. I haven’t had them actually pay a claim in years.

I have Healthy Paws and Trupanion for my two other dogs. Both companies pay without any hassle.

Do yourself a favor – pick Healthy Paws or Trupanion. PetPlan has become worthless.

David H.
Be aware: as Christina S. noted earlier, Petplan has a trick in calculating the reimbursement. They take your copay (C.) percentage off first, then subtract the deductible (D.), and then pay your reimbursement (R.), i.e., in the order of C.D.R., while the industry standard is D.C.R. (i.e., you pay your deductible first before insurance steps in). This simple trick means Petplan would reimburse you LESS than the industry standard, by the amount = (your deducible $ amount) * (your copay percentage).

For example, if your deductible is $300 and copay 10% (or 100%-10%=90% co-insurance), then you would get $300 x 10% = $30 less than what you are entitled to. See details below for math.

(1) Petplan’s C.D.R. – Copay first, then Deductible, then Reimbursement payment:

Say, you have a vet bill of $1,000,
they first take out your copay of 10% to arrive at $1,000 * (100% – 10% copay) = $900,
then take out deductible, $900 – $300 deductible = $600,
This $600 is what Petplan would reimburse you.

This can be written as a formula:
R1 = B * (1-C) – D
where B: Bill, C: Copay = 100%-Co-insurance, D: deductible, R1: reimbursement to you

(2) But the industry standard is – D.C.R.:
$1,000 bill – $300 deductible = $700
$700 * (100%-10% copay) = $630 = $600 + $30 = insurance pays you ($30 more than Petplan does).

R2 = (B – D)* (1-C) = B * (1-C) – D * (1-C) = [B * (1-C) – D] + D*C = [R1] + D*C
where R1= Petplan reimbursement

Comparing the above two results, one can see (2) the standard reimbursement is D*C= $30 more than (1) what Petplan pays. It’s not a huge number, but it’s a product between two numbers [(your deducible $ amount) * (your copay percentage)] and can add up over time for a pet parent.

Their 24/7 customer service is great, but they have the highest premium among several quotes we have and their premium also has the steepest increase with pet’s age like 20%-25% per year.

Hi, Kimberly et al.,

Would like share our experience with Petplan after signing up a month ago. So far:

Negative: high premium, slow processing for medical record review.
Positive: 24/7 phone support, helpful customer service

Details follow:

1) Just called Petplan rep confirmed no 5% online sign-up discount for California.

2) After the enrollment, they offer medical record review, which takes 30-40 days, can easily go beyond the 30-day trial period; while at Figo it takes ~15 days.

3) Found they premium on the higher end:
for a 6-year old small dog mix breed (<12 lbs) in California, we got $120.02/month for unlimited coverage, 90% reimbursement, $300 deductible, twice that at Figo or ASPCA.

Their premium increase from 5 year old to 6 year old is about 25%. Seems consistent with what folks have complained about on this page.

One can lower the coverage at anytime, but cannot go back up unless there is no claim submitted thru your policy anniversary – then you could raise your coverage again.

Still considering whether we want to continue with Petplan. Will decide after receiving the medical record review report.

Erin Kunkel
Barry C. did a great job assisting us with changing our autopsy plan!
I just asked a representative from Petplan about the yearly discount if you don’t file a claim. I quoted from above
“Receive a discount on your premium if you don’t file a claim (2% the first year, 4% the second year, 6% the third year, 8% the fourth year and 10% the fifth year)” The representative said this is not true. Petplan doesn not offer this discount. You had best check with Petplan or remove this from your review.
Diana H.
I have been with Petplan since 2014 and their customer service is just as excellent as the day I signed up. Their turn around time for processing my claims are paid quickly. The staff has always been polite and helpful. The most recent reps I’ve worked with was (name redacted) and (name redacted); they must bring their dogs to work because they are always so cordial and happy on the phone. This is a great company and always refer them when I can. Ten out of Ten stars!!!
Petplan is AWESOME!!!!
100% satisfied!!
Gretchen Hawkins
I’ve had Petplan for about 9 months. My 10 month old puppy seems to get anything and everything that goes around. I just submitted claims totaling over $6,000 for her for several serious issues. At first, I was skeptical about how/if Petplan would reimburse me, but just today found that I will be receiving 80% of my expenses back this week, less my deductible. I have spoken to several people at Petplan during the claims process and they have all been excellent representatives for their company – – Heather, Aaron, and Taylor are just a few names that come to mind. Thank you all – – I LOVE Petplan.
My rates this year will be going up 20% as of September…on 3 dogs! that adds up! This is on top of the large rate increase and coverage decrease last year! Not happy and will be shopping around.
Joyce Argieri
HI every one, we chose Petplan after doing a lot of research and glad we did . our little guy was hurt and had to have emergency surgery for a broken knee, also another surgery to remove one of his pins that came out and 2 follow up visits , what can i say but thank you guys and i would like to just say an extra thank you to Amber C. who is outstanding . this lady has gone above and beyond helping us from day one. A very stressful time for us and Dozer but this young lady made every thing wonderful , she is caring and understanding and i wish i could just thank her more . Her supervisior Heather K. told me the best way is to write about her so i am . Thank you Amber and i just hope Dozer has no more claims . If we do i can not imagine dealing with any one but you, they are very lucky to have you as an employee and we are really the lucky ones . If you have not decided with a pet insurance company to go with this should be your only choice . Thanks every one at Petplan you guys are the best ,,,, regards Joyce and Dozer
Michelle Zally
Petplan has come to our rescue twice. Last year my Border Collie had emergency surgery and the wonderful people at Perplan made a very stressful time a lot easier. Heather and the team are professional, courteous, knowledgeable and go out of their way to help. This year my dog began having seiures and the neurologist ordered many expensive tests. Petplan covered everything. I can’t think of any reason that anyone would not want to insure their beloved pet nor can I think of any reason that anyone would not use this company. I compared all of the pet insurance companies and Petplan is the best. You can choose your own individual plan to fit your financial needs. Great insurance costs less rhan a daily cup of plain coffee at McDonalds!
Joaquin Basso-Smith
After Quincy, our 2 year old cat at the time, decided to eat some sticks and rocks and had to undergo a $2,500 operation, we decided that it was finally time for pet insurance. Out of all the insurers, Petplan’s model and coverage worked best for us. We cover routine care, Petplan covers illnesses and accidents; what’s not to like? Well, shortly after we put Quincy on the plan, the dummy goes and eats string. He quickly became very ill and needed emergency treatment. Petplan saved the day by covering $4,800 of the $5,000 procedure! Unreal! They helped cover the costs of end of life care for Papaya, our older cat and just recently helped cover the costs of another prohibitively expensive incident with our newest baby cat, Lady Cocoa. Premiums have gone up slightly but that’s understandable to us since my kitties have had such expensive care. With Petplan, we never again have to worry about these exorbitant medical costs when we know our kitties need help. We can focus on what matters. Thank you, Petplan! We’re customers for life!
I have found that they do not pay in 5-14 days. I have submitted several claims and they are closer to 30 days. I just want folks to know that since it may be a bit of an expectation.
I don’t know why this company got 5 stars??? I have been with them over 2 years, recently my pet got urine blockage and spent $7000 but this company refused the claims because we didn’t do check up every year as the reason they told which I didn’t get any mentioned before as their term and policy (Hidden clause). I told them even we do check up every year won’t find out urine blockage which happened as emergency and we insured over 2 years. but they still refuse to pay . I think they only want collect money won’t want to pay. STAY AWAY
Keyai - Petplan Community Manager
Hi David, I understand why you are frustrated with your recent claim being rejected for reimbursement due to a lack of annual check-ups. If you would like to learn more about our appeals process and have us review your recent claim, please email us your policy number at so I can have a Petplan team member follow-up.
Jane M Carpenter
I adopted little Max (a Yorkie) into our family in November 2017. I am friends with a Yorkie Rescue organization and, after reading about the costs of surgeries and treatments, I decided to get Pet Insurance for little Max, who is under a year old. I researched several pet insurance companies and found that PetPlan had the better coverage. Plus, by insuring him at his young age, the premiums were cheaper than a meal in a restaurant. For those of you who have furbabies, it only takes one incident to incur thousands of dollars in Vet bills. My advice is to insure them while they are young because pre-existing conditions are not covered. So, getting insured young is the key. I rest better knowing Max is covered.
Keyai - Petplan Community Manager
Thank you Jane for sharing your experience shopping for the pet insurance company that was best for your sweet little Max. We’re honored that you chose us to protect your family!
Jenn Cavaliere
I have nothing but positive things to say about Petplan. Unfortunately, in Roscoe’s 6 years, we have had to put in 4 claims and all have been approved without question or issues. I truly appreciate knowing that when I ask our vet how she would treat Roscoe if he were her dog, I can follow through with her advice knowing that I have Petplan insurance. It’s been a blessing to be able to provide Roscoe with the best care during his GI bouts, which have led to multiple overnight stays at the vet. Thank you Petplan for helping me follow through with my promise to Roscoe to do everything in my power to help him live a long, healthy and fun life!
Keyai - Petplan Community Manager
Thank you Jenn! We’re so happy to be there for you and Roscoe when you’ve needed us the most.
So thankful for petplan and keeping our minds at ease. Everyone has been so helpful. Spoke with Heather very early last week. She answered all of my questions so thoroughly and even emailed my wife to check in on our pup later.

Thanks again petplan

Keyai - Petplan Community Manager
Thank you Colin for taking the time to share with others your happiness with the care you received from Heather, we really appreciate you taking the time to post your kind words.
Petplan has just been amazing! I went through some major claims with one of my cats and they were there with me every step of the way and the reimbursement process was quick! All 3 of my pets are covered with Petplan and the peace of mind is worth it! You can always get someone 24/7 if you have questions or concerns! Thank you Petplan!!!
Keyai - Petplan Community Manager
Thank you Jill for taking the time to share your personal experiences with Petplan, we really appreciate you sharing your kind words about the service we’ve provided you over the years.
Susanne Kahle Keene
I love Petplan because it does exactly what it says it will do in the contract. My dog had several pre-existing co diction’s that weren’t covetable but when my fog had a serious, first time occurrence, they covered very well. I’ve also found all the customer service folks very polite, compassionate, intelligent and helpful. Needless to say, I’m renewing my plan!
Keyai - Petplan Community Manager
Thank you Susanne for continuing to choose Petplan to protect your pup, we’re honored.
We have insured our babies with PetPlan for years. This is our second significant emergency using coverage.
First time even though our baby passed we could without worry do all the proper MRIs and scans to understand what path our Fidget needed. This was an amazing comfort and peace of mind. I was in a horrible place after losing him and dealing with insurance or claims wasn’t on my list. After a while I got my claim in (this was the old claim method) and one of the vet offices wasn’t sending the info to the proper fax. When the agent at Pet plan heard my stress (I was crying as I explained this vet issue and having to open his file) the agent realized Fidge had passed and immediately said “close that file and have a tea WE will get this done”. They did….
The second time just recently happened it was our little Bubba who out of no where lost use of his rear legs and screeched in pain. Immediately we rushed him to the best neurologists in South Florida and within 3 hours he was in an MRI.
We pre approved surgery knowing that most likely IVDD (1 or 2 ruptured disk) was the culprit & didn’t want to have to anesthetize him twice.
That MRI saved a major surgical procedure!
The type of injury was not a ruptured disk but a “missile” disk (IVDD 3) that bruised his spinal cord causing the paralysis. Normally only seen in large breeds, years ago without an MRI blind surgery would have just taken place and for this situation would have had nothing to fix internally with surgical intervention.
Instead it’s 6-8 weeks of heavy movement restriction & our Bubba is now fully healed with a very positive long term prognosis.
Once again, at a time of great stress with a need for quick decision making we could focus our choices on the only things that counted, our baby and his treatment.
For all the years of coverage given them in premium payments those two instances have paid for itself PLUS the invaluable peace of mind every day he’s covered.
Keyai - Petplan Community Manager
We’re so happy that we’ve been able to be there for you and Bubba have needed us the most. Thank you for taking the time to post your comment.
Keyai - Petplan Community Manager
Thank you for taking the time to share your personal experiences with Petplan. We’re so glad we could be there for you and your furry best friends when you’ve needed us the most.