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Petplan was our #1 pick for pet insurance for several years in a row due to its outstanding customer service, excellent coverage and low prices. However, competitors stepped up and offered more coverage for less money, pushing Petplan down to third place. In 2016, Petplan changed its underwriter, which caused a whirlwind of complaints from existing customers. Complaints revolve mainly around premiums increasing drastically and in some cases even doubling for existing customers. Why do we think Petplan still deserves your consideration as a pet insurance provider? Read our review to see why you should still consider Petplan, especially if you are a new customer.
- There is a 5% discount for users purchasing their insurance plan online
- Customizable plans (monthly cost adjustable based on coverage amount, deductible and reimbursement selections)
- No lifetime or per condition claims limit
- BBB accredited with an A+ rating under their incorporated name, Fetch, Inc.
- Claims are typically paid within 5-14 days although they allow up to 30 days
- App available to support claims via iOS and Android
- Complaints from existing customers of premium increases being drastically higher than competitors
- In order for coverage to apply you must take your dog to the vet within 48 hours of noticing symptoms of an illness or injury
- A number of policyholders complain that Pet Plan delays payment on claims (often due to a short upfront waiting period as a new customer) and requires extensive proof of treatment documentation
- Dogs must have annual health and dental check ups in order for coverage to be applied. Failure to do so may mean your dog won’t get insurance coverage until that check up is done.
- Only covers CCL (ACL) on a second leg if the first leg remains healed for 12 months
- Customers state (and our sample quotes show) it is more expensive than Healthy Paws for unlimited annual claims
- No wellness plan
- $3 transaction fee and $25 one time fee
Petplan Changed Underwriters
In the insurance world, a third-party underwriter ensures the policies are financially sound and can be fulfilled should a claim be filed. Petplan is underwritten by XL Specialty Insurance Company (XL Catlin), a global casualty and property insurer group with a great reputation and an A+ rating from S&P Global Ratings. This new relationship (launched June 1, 2016) allows for more flexibility in creating policies that are unique for each pet and pet parent’s needs and budget. However, premium pricing has climbed since this introduction of these new policy options.
In previous years, Petplan was among the least expensive pet insurance providers. Now, Petplan is priced more toward the middle. This isn’t as big of an issue for customers who are new to Petplan, however, existing customers were hit pretty hard. If you skim the comment thread below, you’ll read numerous complaints about premiums increasing drastically for existing customers. Why don’t these customers just change insurance carriers? Unfortunately, many of these pets have pre-existing conditions, so if they changed insurance providers their illnesses would not be covered. This has put pet parents in a tough situation financially.
What is Covered by Petplan?
Here is a list of services that Petplan does and does not cover as of April 2017.
|Covered by Petplan||Not Covered by Petplan|
|Injuries & accidents||Wellness & routine care|
|Non-routine veterinary exam fees & visits, including specialists & emergency care||Teeth cleaning|
|Imaging (MRI, CAT scan, ultrasound)||Vaccinations|
|Dental (non-routine) treatment|
|Surgery & rehab|
|Referral & specialist treatment|
|Hereditary & chronic conditions|
Should I Insure My Pet with Petplan?
With so many pet insurance providers available it can be difficult to distinguish one from another. Let’s look at why Petplan might be the right insurance solution for you and your furry family members. But, before you choose just one company, be sure to run price quotes with our top three companies or ALL companies that meet your criteria to find the best coverage for the best price.
Hip Dysplasia Coverage
Hip dysplasia is one of the most common hereditary conditions found in nearly 100 breeds of dog (from little Pugs to large Labrador Retrievers) but it is most common in large breed dogs, affecting 1 in 5. This common ailment can cost pet owners anywhere from $1,200 (yearly) to $15,000 to treat depending on the severity and course of treatment selected. Petplan covers hereditary conditions such as hip dysplasia as long as there were no signs or symptoms prior to the policy or during the 15-day waiting period.
Pet Exam Fee Coverage
In the event of an accident or illness your veterinarian will want to perform an exam to fully assess the health of your pet. Depending upon the pet insurance plan you have in place for your pet, this exam fee may or may not be covered. In the case of Petplan, vet exam fees for unexpected emergencies are covered by policies. This Pet Plan insurance feature also ensures that exams performed by veterinary specialists are covered under the policy.
Petplan Enrollment & Transaction Fees
Pet Plan has an enrollment fee of $25 (in most states) and backs it up with a 30-day money back guarantee, so long as no claim has been filed in that 30-day period. Only a few companies in this category charge a one-time enrollment fee. Additionally, Petplan charges a $3 transaction fee. Other pet insurance companies have no transaction fees or it is lower than $3.
Use coupon code CanineJournal to receive an additional 5% discount (10% total if you sign up online). Alternatively, if you call 800-237-1123 you will automatically get the additional 5% discount! You can also visit our dedicated Petplan promotions page to discuss current offers.
The Cost of Petplan Pet Insurance Policies
The cost of your Petplan pet insurance policy varies depending on a variety of factors such as the plan you select, the deductible you choose and the reimbursement percentage of your plan. As a client of Petplan you are able to customize your Petplan coverage to suit your needs.
Annual Coverage Allowances
As mentioned, there is an option to choose from a wide range of coverage offerings by Petplan. Your annual coverage limit can start as low as $2,500 but the upper limit is truly unlimited. The higher the limit, the higher you should expect your price to be for the premium. Keep in mind this is the max amount that Pet Plan will pay out to you for any vet bills in any given year so make sure it is high enough to cover the financial and physical risks you are hoping to insure against.
As with human insurance plans, Pet Plan pet insurance plans come with a variety of reimbursement options. Depending upon your financial means as well as your pets overall health, you may choose a higher or a lower deductible plan. Currently, Petplan offers 70%, 80% and 90% reimbursement plans. A plan with an 80% reimbursement means that the insurance plan will cover 80% of the cost of an incident and the policyholder will pay the remaining 20%. Please keep in mind that with all pet insurance plans, the current norm is for pet owners to pay the full vet bill but then submit your claim to the insurance company to be paid back at your policy’s reimbursement level.
Regardless of which of the Petplan Insurance coverage and reimbursement rates you select, you will also have the option to select your deductible. There is a range of deductible amounts to choose from, ranging from $100 to $2,500. These deductibles can be applied on an annual or per condition basis for your pet. This means that if your pet has two veterinary visits for the same condition within the policy year you will pay the deductible for your policy only once for this condition – even if you file three claims for the same condition. Deductibles are taken after your policy co-pay has been applied.
An Example of a Petplan Insurance Claim
Assuming that you purchase a plan for your dog with a $10,000 annual coverage limit, $100 deductible and 90% coverage, let’s take a look at a potential claim filing.
Your dog has just broken his tooth and requires dental surgery. Under your plan your dog is entitled to $10,000 in reimbursement, but this does not mean that if your dog’s tooth extraction costs $10,000 that you will receive this amount. Specific conditions under your plan receive policy limits—the maximum your dog’s policy will pay out for a particular condition or procedure. Let’s assume your dog’s tooth extraction costs $400 and under your policy that full amount is covered. Petplan will pay 90%, after you pay your $100 deductible and the 10% that you are responsible for over an above the 90% deductible insured by Petplan. In this example, Petplan will reimburse you $270 for the tooth extraction.
Compare Pet Insurance Costs
Get personalized price quotes from three companies when you fill out just one short form or visit our Pet Insurance Quotes page to see how the cost of Petplan stacks up against the competition. Below are some sample quotes we’ve obtained from Petplan. Quotes are from April 2017.
|Breed||Labrador Retriever||English Cocker Spaniel||German Shepherd||Yorkshire Terrier||Yorkshire Terrier||Yorkshire Terrier||Mixed Breed Cat|
|Age||2 years||8 years||4 years||6 years||2 months||2 months||2 years|
|Price Per Month||$87.73||$105.98||$53.69||$85.78||$36.02||$27.12||$34.05|
Petplan Insurance Reviews
Want to know what real customers think? Read these positive and negative Petplan reviews to give you a better understanding of their customer service.
PetPlan had the best reviews when we decided to go with their plan when we got our Lab puppy last year. Our local vet was skeptical, saying that the only people in our part of rural Vermont that had pet insurance were owners with show dogs. We haven’t had to use the insurance– hope we never have to– but when the rates changed this year, they made sure we were properly informed by mail and Blair G., our PetPlan agent, worked with us to craft a new policy that was right for us. There are lots of pet insurers out there but customer service is always important to me and PetPlan, so far, as provided the best. – Christine D., Yelp 4/4/2017
hi we r fairly new to the petplan ins. i had lots of questions. and we have adopted and rescued many dogs. we now have 3 and we have realized we need petplan more than ever. i want to give a big shout out to BLAIR! she has been so helpful with our decisions on the ins that best fits our dogs now. its people lime Blair who truly make this ins co. work! GOD BLESS you Blair, marion and john castroff – Marion C., Trust Pilot 4/20/2017
Be careful pet lovers when you get insurance for your beloved 4-legged baby. All of them will claim they give the best coverage, convenience in payment etc,etc… Be very careful and diligent when you have the monthly payment scheduled for them to collect thru your bank. Been with GOPETPLAN for years only been paid back for 2 measly claim, but found out I’ve been charged 3 times for a particular month. Now I’m trying to check all my bank statements going back as far as I can get. Their excuse, computer glitch. UNACCEPTABLE !!!! They have the guts to tell you, if you cancel now, you wont be able to re instate …w/o condition this, condition that…. – C.D., BBB 10/26/2016
They are responsive via chat but my first experiences with claims have been awful. It took weeks for them to decide to deny my claim, and the reason they gave was completely wrong. When I rescued my dog, he was up on all shots and de-worming and had a clean bill of health. Weeks after I purchased my PetPlan Insurance, I noticed a worm in his stool. We went to the vet and he got medication for it, and the worms went away. Great. So I submitted the claim for the meds and it was denied for “pre-existing condition”??? Hugely disappointing. Starting to think that these guys are just like every other insurer – happy to take premium payments and then will do anything to not payout anything even when submitted honestly and in good-conscience. – TJ G., Yelp 4/17/2017
Which Pet Insurance Plan Is Right for You?
Although there are only three coverage plans available to pet owners via Petplan for their pet’s insurance coverage, there are also three options for co-pay and three options for deductible cost. This combination provides a much larger number of possibilities when it comes to providing for your pet’s medical needs. There are a number of factors to take in to consideration when deciding which Petplan health insurance policy is the best for you and your dog.
Consider Cost & Coverage
When talking pet insurance, the question we most often hear is, “How much does that cost?” Yes, pet insurance is an added monthly expense, but one that can save you significantly in the event of a major health issue. Chances are, over the course of a pet’s average 7-12 year lifespan, your pet will have at least one medical incident or health issue. (Consider that many dogs and cats now live well into their teens!) The right question to ask yourself: “Are you getting the right amount and kind of coverage for your pet within your budget?”
The Maximum Benefit
While customer satisfaction rating is a big selling point for many pet owners when it comes to pet insurance, it is also important to consider which provider and which plan provides the maximum benefit for cost. If, for example you have a dog that is fairly young and generally healthy with few hereditary concerns, you may feel comfortable with a lower coverage plan with a higher deductible and a lower co-pay percentage. If, however, you have a dog with a chronic condition such as skin allergies or diabetes, you may find that the higher coverage plans are worth your investment based on the number of medications or treatments your pet requires.
While human medical insurance companies only work with certain practices or doctors, pet insurance works differently. There are no “in-network” or “out-of-network” issues to worry about, and you don’t need a referral or approval to see the licensed veterinarian of your choice. The client (you) pays up front for the full cost of the veterinary services and then files a claim directly with Petplan. This claim is processed and the client is reimbursed directly by Petplan. If you have questions about your coverage, call Pet Plan to see if you’re covered before a (non-emergency) procedure or treatment is done on your pet. Bottom line, aside from providing you itemized receipts to file claims, your vet’s office will probably have very little to do with your pet insurance provider.
What is Your Dog Eating?
Worried about what your dog is eating when you’re not looking? Perhaps Petplan can help you feel more protected. Check out this video below, this dog loves to try everything!
Why You Should Get Pet Insurance for Your Dog
Ultimately, whether you choose to use Petplan for your dog is up to you; however, here at Canine Journal we always advocate some form of insurance. Did you know 41% of pet owners are worried they wouldn’t be able to pay for their pet’s emergency medical bills? Pet insurance helps to reduce out-of-pocket expense when any significant medical event occurs in your dog’s life. None of us ever plan for these unexpected events to occur but pet insurance offers a peace of mind when they do happen.
Do you have pet insurance today? Why are you considering Petplan?