When a copperhead snake snuck up and bit Alyssa Singer’s Doberman, Miles, on the muzzle, she didn’t think twice about rushing her pup to the vet. But the $600 vet bill stopped her in her tracks. Miles was fine after a dose of anti-venom and some TLC but Alyssa’s bank account is still recovering. Melissa Vincent’s Bichon Frise, Fenway, needed not one but two knee surgeries to repair subluxating patellas, a fairly common orthopedic problem in the breed. Melissa ended up shelling out more than $4,000 to get Fenway back up and running again.
So, let’s talk about pet insurance and how you can prepare for the cost of vet visits. When it comes to homeowners insurance or car insurance we really don’t have a choice but to pay our premiums. But with optional insurance programs, like pet health insurance, it’s easy to ask, “Do I really need that?” If you have pets, the one thing you can count on is that they will need veterinary care, from routine check-ups and vaccinations to emergency care or surgery. The other thing you can count on: it’s not cheap. To help you pick the right pet insurance for your dogs and cats, we’ve selected the 2015 winners for best pet insurance providers. Here we’ll answer the most commonly asked questions such as:
- Do I need pet insurance?
- What are the pros and cons of pet insurance?
- How do pet insurance programs compare?
You can also check out our article, Is Pet Insurance Worth It? And, at the end of this article, you can view our Reasons To Get Pet Insurance infographic. Looking for cost estimates? Check out some real quotes for real pets. If you need a refresher course on pet insurance lingo, check out our terminology section at the bottom of this page. Or, jump straight to our winners.
Woof! Woof! Big, slobbery kisses to The Seattle Times for its endorsement of our best pet insurance carrier recommendations.
Why Do I Need Pet Insurance?
Why pay a monthly or quarterly premium to a pet insurance company when you could just stash some savings every month in an account earmarked for vet bills? While putting money aside is always a good plan, it doesn’t always provide the extended financial cushion that the right insurance program can offer. Simply put, with pet insurance your money stretches much further than the actual out-of-pocket cost of treatment.
Scenario: Your Dog Has Cancer. Now What?
Let’s say you faithfully saved $25 a month for five years and your vet bill savings account sits at $1,500—that’s roughly the equivalent of five years of pet health insurance premiums. Unfortunately, your $1,500 in savings won’t stretch beyond initial testing, diagnosis and a few treatments. With a pet health insurance plan, that monthly investment of $25 ensures that you are financially covered for minor and major illnesses such as cancer, unexpected injuries, chronic condition care and even some routine visits, ensuring that a significant portion of what you spend at the vet is reimbursed to you. (Keep in mind, just like human health insurance, vet insurance costs can vary based on a variety of factors such as level of coverage chosen, the breed and age of the animal, pre-existing conditions, etc.)
How Does Pet Insurance Work?
The majority of pet health insurance plans work by reimbursing you for the cost of veterinary care. After paying the initial cost of your pet’s vet visit, you’ll request a duplicate, itemized receipt which you then send in to your pet’s insurance company along with a completed claim form. Claims are usually processed within a month and a reimbursement check is sent back to you. Some companies guarantee a certain turnaround time on payout as an added benefit (our top three all do!). The amount of your reimbursement depends on your insurance policy details and exclusions, the type of procedure, the cost of that procedure, the allowance per procedure on your policy and your plan’s deductible.
Three Types of Pet Insurance: Wellness vs. Illness vs. Accident Coverage
Car insurance covers you in the case of an accident or theft – something unexpected and unplanned. You don’t expect car insurance to pay for routine maintenance such as oil changes and tire rotations, and if it did, you would expect to pay a higher premium. Pet insurance is no different; so make sure you are happy with both the cost and amount of coverage you receive.
Accident Pet Insurance Coverage
There is no way to plan for an accident but you can prevent it from costing you a fortune. Accident coverage is the most common type of pet insurance. Every pet health insurance company offers accident coverage, no matter the age of your pet.
Illness Pet Insurance Coverage
Illness coverage is often limited and becomes more expensive as your pet ages. That’s why it’s important to get pet insurance while your pet is at the youngest age possible to reduce pre-existing condition exemptions and to reduce your monthly cost. Some companies will even lock in the monthly premium for coverage when you start your policy through the life of your dog. This might cost a little more, but if your dog lives fifteen years, it will likely be worth it. Illness insurance coverage is where you can really benefit over the lifetime of your pet’s policy.
Wellness Pet Insurance Coverage
Accident and illness coverage is sort of no-brainer–we can all agree it’s good to be insured for the unexpected. Wellness coverage for annual routine exams is a bit more subjective than illness or accident coverage. Wellness coverage depends on whether you’d rather save for these routine annual expenses, or whether you’d rather have wellness insurance as a way to pre-pay and amortize the cost of wellness visits over the course of a year. Keep in mind, a single routine annual vet exam can cost upwards of $300 depending on your vet, where you live, and the types of procedures, vaccinations and tests your vet requires during an annual exam.
Check out this veterinarian’s pet insurance tips:
What Criteria Should I Consider when Picking the Best Pet Insurance Company?
What does the public think of the company and are there any complaints that have been made to the Better Business Bureau about how the company operates? If so, how are these complaints being handled? Most companies in this category tend to score high in this area which is a very promising sign for us as consumers.
Customer Service Experience
This is pretty self explanatory but this is how well customers feel they are treated when problems or questions arise. Are they able to reach someone quickly who can help? Are there lots of different communication methods available to reach a customer service representative? Is that person friendly and helpful?
Claim Payment Feedback
Are claims easy to submit? Are the claims paid in a timely manner and is what the customer expecting to be covered actually covered in the case of emergency?
How expensive is the policy on a monthly, annual, and/or lifetime basis to rest assured that your pet will be cared for should an emergency arise? How does this monthly cost compare to that of other companies with comparable coverage? How much do annual premiums increase over the life of the pet?
This is a unique category that you will not find included on many websites but we think it is crucial for you as a customer to know what the contract says and whether you can count on it to truly cover what you think an insurance policy should so there are no surprises when an urgent situation presents itself. We have reviewed all of the company’s contracts to understand what is covered and, more importantly, what is not (look for the exclusions before you sign on the dotted line).
If your pet is accident prone or not the healthiest little pooch, you will want to make sure you find a policy that pays claims with an annual deductible vs. a per incident deductible. This means that if you have 3 accidents in one year, all claims will be applied to one annual deductible and after that is met, the company will pay in full for all covered portions of the vet bill vs. per incident policies which will restart the $ count on the deductible for every new emergency your pet finds itself into.
Choosing our #1 pick for pet insurance was no easy task but ultimately, Healthy Paws came out on top this year. We were impressed that Healthy Paws offers three annual deductible levels ($100, $250 or $500), three percentage options for actual vet-bill payouts (70%, 80% or 90%) and that there is no cap (per-incident, lifetime, or otherwise) on any of their claims. They are unique in that once your annual deductible is met, all policy-covered incidents will be paid during that year, while most companies pay back after each incident deductible is met. So if your pet is susceptible to trouble more than once a year or you just want to be on the safe side, this is definitely the best plan for you. Healthy Paws has some of the best customer service reviews in the business. While they don’t pay for pre-existing conditions or offer a wellness option add-on, like Embrace, they do pay for most hereditary and congenital conditions, as well as hip dysplasia, which makes it a great choice for owners with breeds that are genetically predisposed to this condition. For some breeds, Healthy Paws is a bit more expensive than Petplan (our #2 pick), but we feel that Healthy Paws is the safer pick due to their unlimited coverage.
Use this link and you'll receive a 10% discount. If for any reason the 10% discount doesn't show up, add in the SAVE10 healthy paws discount code to make sure you get this web discount.
Read our full review of Healthy Paws.
Petplan being picked as #2 ultimately came down to the fact that if your dog were so unfortunate as to have more than one incident in a year, then Healthy Paws would be the better choice because their deductible is per year versus per incident. Petplan’s deductible is per incident. But, let’s get to why Petplan is a great option to consider. This company has the best customer service options we have found with 24 hour customer service via live chat, phone, email, FAQ, mail and fax. Like most pet insurance companies, Petplan increases their premiums as your dog ages. However, they could probably do a better job of notifying customers about this because this is one of their top complaints. Petplan’s contract gets points for clarity – they are specific about what your duties are as a pet parent and what they do and don’t cover so there are no guessing games involved. Petplan covers both hereditary and congenital conditions (in most cases) and does not have age restrictions, making them truly a rare breed in the pet insurance category. Unlike many other plans, Petplan offers unlimited claims for the lifetime of your pet and will not adjust monthly premiums for newly discovered conditions from year to year, so long as you stay current with your plan.
Use coupon code CanineJournal to receive an additional 5% discount (10% total if sign up online). If you call 800-237-1123 you will automatically get the additional 5% discount!
Check out our in-depth review of Petplan.
Embrace stayed at #3 this year. Although they have changed some of their policy features, it wasn’t enough to bump them up. Embrace offers email, mail, phone, fax and FAQ customer support options. They also offer optional wellness rewards. Their Wellness Plan levels are $250, $450 and $650. All Wellness plans cover the same things: dental cleanings, prescription food, nutritional supplements, medicated shampoos and behavioral training. With Embrace, you can completely customize your plan (adjust deductible, reimbursement percentage and coverage options) so that you can create one plan that works within just about any budget. Embrace uses an annual deductible method of accounting for claims so that once your deductible has been met for the year, your insurance starts covering expenses at your plan’s reimbursement rate. Their customer service isn’t quite where Healthy Paws and Petplan’s are so they get the third place spot. They have age restrictions capped at 14 which also hurts their ranking. But, if you have a young, healthy dog or cat, this plan may work well for you.
Embrace offers a few different discount options. Spayed or neutered pets get a 5% discount. if you have multiple pets, each one gets 5% off. You can also pay annually and get 5% off. Click here to access any of these discounts.
Check out our in-depth Embrace review.
Where Can I Get A Pet Insurance Quote?
Shopping for pet insurance probably doesn’t make your list of “fun things to do” so our team worked hard to secure insurance quotes for many different types of pets, breeds, and ages and have reported them on our Pet Insurance Quotes page in an easy-to-read-and-review comparison chart.
Who Provides The Best Pet Insurance?
Want to jump straight to the reviews? Below you’ll find our reviews of the best pet insurance companies based on a variety of factors ranging from price and coverage options to reimbursement rates and customer service. Please keep in mind that each policy is different for each pet and is subject to change over time so be sure to read your policy carefully before you sign up for the service.
Please keep in mind that all information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. The only way to know exactly how much a pet insurance policy will cost is to request your own quote and review the cost and coverage details of that quote carefully.
Pets Best is the only provider we found during our research that offers a cancer-only policy. It carries an annual coverage of $8,000 and a $30,000 lifetime coverage. This policy covers cancer diagnosis and treatment, MRIs, blood work, surgeries, medication and chemotherapy.
Trupanion provides excellent coverage for large breeds: While they have a higher premium, their higher payout makes them a great match for pet parents with large breeds that often incur higher medical expenses.
24PetWatch has a set deductible of $100 and you choose the coverage per year, which in turn raises or decreases your monthly fee. You can choose from the following for your dog’s coverage for the year: $3,000, $5,000, $10,000 or $20,000. Due to their limited coverage, with enrollment stopping in middle age and unavailability in Alaska, 24PetWatch may not be the most effective way to protect your pet. However, one of the benefits to this insurance company is that they have lifetime illness and accident coverage.
Unfortunately when looking through the overall features offered by the ASPCA insurance company, we cannot highly recommend this company. It’s important to note that they pay a licensing fee to use the ASPCA name but are not affiliated with the ASPCA. They also have a record of very low reimbursements, even under their highest cost plan. Older pets and those with pre-existing conditions are not available for entry-level, lower-price plans. They are also known to adjust payback rates to what they consider “reasonable” which often does not cover your cost.
Pets Best offers a wide range of plan prices and their entry-level plan is one of the cheapest of those we reviewed. Their deductibles range from $50 to $1,000. Each plan offered by Pet’s Best can be customized for deductible cost, annual coverage cost and the level of reimbursement given. It can be difficult to understand their policy because of its limitations on specific conditions so it is best to read policy paperwork thoroughly before purchasing. They are one of the only insurers that offers alternative, holistic treatment coverage. Expect waiting periods for all aspects of this plan.
View our in-depth review of Pets Best.
Trupanion is somewhat unique because they offer coverage for hereditary and congenital conditions in their core plan as well as coverage for hip dysplasia. (Few companies offer coverage for hip dysplasia without add-ons.) Trupanion operates their own insurance underwriting, unlike most other companies, which are backed by other insurance brands. This allows them to pay back 70 cents in claims payments of every dollar paid in premiums. However, they are fairly expensive and charge an administration fee so they aren’t the most budget friendly company.
Read our full review of Trupanion.
VPI is one of the most commonly used pet insurance companies however; they are not the best in terms of their reimbursement costs. VPI is affordable and they do offer timely reimbursements as well as the ability to track claims in real-time online. Unfortunately, VPI has a track record of poor customer service and “secretly” raising monthly premium rates as pets age. They are owned by Nationwide Insurance which may or may not be important information for you to know.
How Do I Choose The Right Dog Insurance? The Right Cat Insurance?
There are many pros and cons to each pet insurance company, plan and pricing. Cost and coverage benefits will vary depending on your pet’s breed, age, health, pre-existing, conditions, hereditary conditions and individual care needs. Remember, you need to anticipate the kind of care your pet might need, so talk with your vet about what you should plan for as your pet ages. Some breeds are more susceptible to hip and joint problems and cancer. This should be taken into consideration as you shop for plans. Choose the best plan based on the right cost AND coverage benefits, not just price alone.
- Narrow down your choices from our pros and cons list above.
- Contact at least three companies and obtain a quote based on the same information about your pet’s breed, age, health, conditions and needs. If you have more than one pet, ask about a multi-pet discount. Pro tip: Have your vet send in each of your pet’s records to the company that you are considering. A company that is truly interested in your business will review your pet’s records and clearly outline any conditions that will be excluded from your pet’s insurance plan (such as pre-existing conditions). They should also identify riders or add-on coverage needed for higher risk conditions for your specific breed. It’s important to know exactly what is and what is not covered when you buy any insurance plan.
- Weigh the cost of monthly premiums against the types of coverage offered: accident, illness and wellness, as well as add-ons for special conditions such as cancer or hip dysplasia.
- Review plan deductibles and payout percentages that may impact your real out-of-pocket costs.
Note: No insurance company covers pre-existing conditions, but different companies may have different criteria for a pre-existing condition. If you’re not sure, ask. Better to know up front.
Working with any type of insurance can be confusing. Below we will take a look at some of the common terminology used by dog insurance companies.
- Chemotherapy and Radiation Treatment Allowance: The schedule of benefits will also list the maximum reimbursement limit for chemotherapy and radiation treatment as they apply to specific conditions. These two amounts are generally split into two allowances with the allowance for radiation being much higher than that for chemotherapy.
- Code: The word “code” is listed on your schedule of benefits with most pet insurance companies. Underneath this term you will see a number listed. This is the “code” the company uses to identify the diagnosis given to your pet.
- Co-Payment: The co-pay is the amount of out-of-pocket expense you must cover per incident after your deductible. The co-payment is usually listed as a percentage, for example 80/20 means that the insurance company will cover 80% of the remaining balance after your deductible is paid and you must pay the remaining 20%.
- Deductible: The deductible is the amount of money you must pay out-of-pocket before you are eligible to receive reimbursement from your pet’s insurance plan. For most companies this deductible must be paid per incident rather than per year. Be sure to understand your agreement, as the annual vs per incident deductible is a big deal.
- Endorsements: Depending upon the insurance company you choose, you may be given the opportunity to purchase an “endorsement.” Usually this comes in the form of a cancer endorsement. This is like an add-on to your purchased insurance plan and extends the amount of coverage your pet receives for the specific illness listed – in this case, cancer.
- Exclusions: Exclusions are items that are not covered by your policy. This can include: pre-existing conditions, certain musculoskeletal disorders, congenital disorders, hereditary disorders, intentional injuries caused by you or your family and elective or cosmetic procedures. Again, be sure to request a quote and go over any exclusions in detail before signing up.
- General Anesthesia Allowance: On the schedule of benefits, companies will also outline the maximum limit for general anesthesia costs as they apply to specific conditions.
- Pre-Existing Conditions: Every major company in this category excludes pre-existing conditions from their coverage. This means that any ongoing condition your dog or cat was diagnosed with prior to being covered by their policy will not be covered in future claims. For example, if your dog has already been diagnosed with hip dysplasia, any costs associated with this condition will not be covered by most insurance.
- Incidents: The term incident is used to refer to the condition that is causing you to visit the veterinarian. Chronic conditions such as skin allergies are considered to be a single incident even if you pay your veterinarian multiple visits.
- Primary Diagnosis or Condition: This term will appear on your schedule of benefits and refers to the financial limit that the company places on a primary diagnosis or condition which includes injections, hospitalization, exams, surgery and treatment.
- Primary Diagnostic Testing Maximums: This term also appears on your schedule of benefits and refers to the cost limit the company places on primary diagnostic testing. This allowance is generally made per bodily system. In many cases, this benefit limit does not extend to specialized diagnostic tests.
- Schedule of Benefits: The schedule of benefits is a document that is provided to you when you sign up for your policy. This document outlines conditions that are covered under your plan and the monetary allowance you are provided for each diagnosis.
- Secondary Diagnosis or Condition: If your pet is treated for a second condition that occurs as a result of the primary diagnosis then it will be covered under the benefits listed as a secondary diagnosis or condition. This secondary condition will receive financial reimbursement in addition to the primary diagnosis or condition.
What’s Your Experience With Pet Insurance?
Are you still wondering whether it’s a good idea to get your pet(s) insured or which company to choose? If your pups are already insured, which provider did you go with?
Disclaimer: Information regarding insurance company offerings, pricing and other contract details are subject to change by the insurance company at any time and are not under the control of this website. Information published on this website is intended for reference use only. Please review your policy carefully before signing up for a new pet health insurance contract or any other contract as your unique circumstances will differ from those of others who may be used for example purposes in this article.
Our site's mission is to help consumers make more informed purchase decisions. This post contains affiliate links (marked with 'Affiliate' when you hover over them) and we will be compensated if you make a purchase after clicking through these links. Our website accepts financial compensation to allow us to provide this free service to you, our reader, while eliminating the need to clutter pages with advertisements. Compensation does not influence the rankings of products. More info on our disclosure page.